RK&K
Support Technician
RK&K, Baltimore, Maryland, United States, 21276
RK&K is actively seeking a full-time in office IT Systems Support Technician to join the IT/Support team in our Baltimore, MD office. This position will play a key role for directly supporting staff,Information Technologyand related equipment and software,desktop systems, communicationshardware/software and office systems. A strong team work attitude is required of the candidate.Essential FunctionMonitor and support a help-desk management queue and support customer assistance requests from task identification to resolution and closeAssist with computer systems related administration and support as assigned, including backup, security management,user account managementfor office systems and performapplications support.Provide technical support for desktop,networkand virtualhardware, software andapplicationsFamiliar with the process of building, loading and upgradingdesktop systems.Familiarity with and ability to integrate Cybersecurity into daily activitiesAssists with, implements and understands security measures on networks and/or systems.Assists with the continuous monitoring of assigned systemsImplements technology needs analysis end-to-end.Configure and distributehardwareand software as required, ensures upgrades are accomplished as assigned.Assists in the planning, implementation and support for thenetworkand computinginfrastructureplanAbility to work independently with minimal oversight and ability to manage assigned tasks and workload.Occasional field installation support. A few one-week trips per year to be expected.Hands on cable routing andhardwaremaintenance.Area clean-up support.
Required Skills and ExperienceHigh school diploma or equivalentMinimum of 3 years current experience supporting IThardware, software, and systems for 1000+ usersFamiliar with help-desk related operations and software, able to take on and manage multiple tasks.Demonstrated knowledge ofWindows serversand desktop productsStrong understanding ofMicrosoft SCCMor related imaging, configuration toolsFamiliar with Microsoft Office 365 and related support issuesExperience serving as an Administrator on a medium sizednetworkof servers,desktop systems, and communications devices using current technologies.Specialized certification and strongly recommended (MCSE, A+).Proven ability to perform continuous monitoring activities.Technical writing ability to develop documentation for both end-users and internal IT staff guidanceA passion for technology and using it to design creative business solutionsLight travel to other offices on an as-needed basisHighly developed skills supporting remote workers
Preferred Skills and ExperienceAssociates or Bachelor's degree in IT,Computer Science, Information Systems or related
Other DutiesThis job description indicates the general nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under ADA). It is not designed to cover or contain a comprehensive listing of all activities and duties required by the employee. Other duties are assigned as required .What We OfferRK&K offers excellent potential for career advancement and professional growth. We also offer industry leading compensation packages commensurate with experience and a comprehensive benefits package including:Paid time offTuition reimbursementHealth, dental, vision, life, and disability insurancesMatching 401(k) planPaid HolidaysMuch, much more!
Why RK&K?As a full-service engineering and construction management/inspection firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.Design your career at RK&K, Apply Today!Pay Rate: $26 - $30 per hour
Required Skills and ExperienceHigh school diploma or equivalentMinimum of 3 years current experience supporting IThardware, software, and systems for 1000+ usersFamiliar with help-desk related operations and software, able to take on and manage multiple tasks.Demonstrated knowledge ofWindows serversand desktop productsStrong understanding ofMicrosoft SCCMor related imaging, configuration toolsFamiliar with Microsoft Office 365 and related support issuesExperience serving as an Administrator on a medium sizednetworkof servers,desktop systems, and communications devices using current technologies.Specialized certification and strongly recommended (MCSE, A+).Proven ability to perform continuous monitoring activities.Technical writing ability to develop documentation for both end-users and internal IT staff guidanceA passion for technology and using it to design creative business solutionsLight travel to other offices on an as-needed basisHighly developed skills supporting remote workers
Preferred Skills and ExperienceAssociates or Bachelor's degree in IT,Computer Science, Information Systems or related
Other DutiesThis job description indicates the general nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under ADA). It is not designed to cover or contain a comprehensive listing of all activities and duties required by the employee. Other duties are assigned as required .What We OfferRK&K offers excellent potential for career advancement and professional growth. We also offer industry leading compensation packages commensurate with experience and a comprehensive benefits package including:Paid time offTuition reimbursementHealth, dental, vision, life, and disability insurancesMatching 401(k) planPaid HolidaysMuch, much more!
Why RK&K?As a full-service engineering and construction management/inspection firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.Design your career at RK&K, Apply Today!Pay Rate: $26 - $30 per hour