Viking Engineering
Parts Sales Coordinator - Bilingual Spanish
Viking Engineering, Blaine, Minnesota, United States,
Summary/Objective
The Part Sales Coordinator will work with our customers to identify their parts' needs, entering sales orders and tracking for on-time shipments. Excellent computer skills are necessary to navigate engineering and business systems when identifying parts, creating quotes and processing orders. This person should be fluent in English and Spanish to be able to assist our Spanish-speaking customers via phone and email correspondence.
Primary Duties :
Generate parts quotes
Process email requests for parts quotes
Take phone calls from customers, to generate parts quotes
Process parts requests that come in from the Web Store
Process parts orders
Upon receipt of Purchase Orders, initiate the Sales Order in accordance with standard procedures
Monitor parts order status and communicate any changes to customers
Research part numbers and information for customers
Pull parts sales data for evaluation
Monitor the need for changes in the stocking of parts
Log customer comments in ERP system
Additional Duties :
Work with the interdepartmental team to develop customer-facing solutions
Communicate recommendations for continuous improvement
Required Skills and Experience
3 years' experience in customer-faced sales is preferred
Fluent in both English and Spanish - verbal and written
Basic understanding of capital equipment preferred
Customer Service - listens and responds effectively to customer questions and needs; respects all internal and external customers; commits to exceeding customer expectations
Problem Solving - gathers information before making decisions; adapts well to changing priorities and deadlines; recognizes and accurately evaluates the root cause(s) of a problem
Initiative & Creativity - plans work and carries out tasks without detailed instructions
Quality of Work - maintains high standards; regularly produces accurate, thorough, professional work; ability to effectively multi-task; self-motivated
Communication - writes and speaks effectively and clearly; open and honest with internal and external customers; has the skills and willingness to share knowledge, talents, and expertise
Proper phone and email etiquette
Ability to work individually and/or in a team environment
Preferred Software Experience
Microsoft Office Suite - Word, Excel, Access, PowerPoint, and Outlook
Epicor Kinetic experience is a plus
Supervisory Responsibilities
None
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines 90% of the time. On the Production floor or in the warehouse 10%.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work from a desk for multiple hours per day. The employee may occasionally lift up to 25 pounds.
Position Type/Expected Hours of Work/Location
This is a full-time non-exempt position. Schedule is standard business hours. The position is based in Viking's main office location.Travel
No travel expected.
The Part Sales Coordinator will work with our customers to identify their parts' needs, entering sales orders and tracking for on-time shipments. Excellent computer skills are necessary to navigate engineering and business systems when identifying parts, creating quotes and processing orders. This person should be fluent in English and Spanish to be able to assist our Spanish-speaking customers via phone and email correspondence.
Primary Duties :
Generate parts quotes
Process email requests for parts quotes
Take phone calls from customers, to generate parts quotes
Process parts requests that come in from the Web Store
Process parts orders
Upon receipt of Purchase Orders, initiate the Sales Order in accordance with standard procedures
Monitor parts order status and communicate any changes to customers
Research part numbers and information for customers
Pull parts sales data for evaluation
Monitor the need for changes in the stocking of parts
Log customer comments in ERP system
Additional Duties :
Work with the interdepartmental team to develop customer-facing solutions
Communicate recommendations for continuous improvement
Required Skills and Experience
3 years' experience in customer-faced sales is preferred
Fluent in both English and Spanish - verbal and written
Basic understanding of capital equipment preferred
Customer Service - listens and responds effectively to customer questions and needs; respects all internal and external customers; commits to exceeding customer expectations
Problem Solving - gathers information before making decisions; adapts well to changing priorities and deadlines; recognizes and accurately evaluates the root cause(s) of a problem
Initiative & Creativity - plans work and carries out tasks without detailed instructions
Quality of Work - maintains high standards; regularly produces accurate, thorough, professional work; ability to effectively multi-task; self-motivated
Communication - writes and speaks effectively and clearly; open and honest with internal and external customers; has the skills and willingness to share knowledge, talents, and expertise
Proper phone and email etiquette
Ability to work individually and/or in a team environment
Preferred Software Experience
Microsoft Office Suite - Word, Excel, Access, PowerPoint, and Outlook
Epicor Kinetic experience is a plus
Supervisory Responsibilities
None
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines 90% of the time. On the Production floor or in the warehouse 10%.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work from a desk for multiple hours per day. The employee may occasionally lift up to 25 pounds.
Position Type/Expected Hours of Work/Location
This is a full-time non-exempt position. Schedule is standard business hours. The position is based in Viking's main office location.Travel
No travel expected.