CRM Administrator

Join our team as the CRM Database Administrator and play a key role in shaping the student experience by ensuring the seamless operation and integrity of our Salesforce CRM system. You’ll work alongside a collaborative systemwide CRM team, supporting Alaska’s institutions to maximize the impact of Salesforce tools like EnrollmentRx and EventsRx. In this role, you’ll oversee essential system upgrades, testing, and security, ensuring functionality across the University of Alaska.This position offers the opportunity to make a meaningful impact on how students, staff, and stakeholders interact with university data. You’ll keep our CRM current through continuous learning, training, and process improvement, playing a vital role in fostering data-driven decisions across Alaska's university system.If you're an organized, tech-savvy professional passionate about data quality and user support, we’d love to hear from you!To thrive in this role, you should have experience with the Salesforce CRM object model and automation methods, along with familiarity with higher education policies, procedures, data structures, and reporting needs. Strong organizational and time management skills are essential, as is the ability to manage multiple projects and deadlines with careful attention to detail. You should be comfortable presenting information to diverse audiences and adept at collaborating with both technical and non-technical staff to solve complex problems.The role requires the ability to work independently and to recognize when to seek guidance, ensuring projects remain on schedule. Experience with systems like Banner, Salesforce, or OnBase is a plus. You must be able to work effectively under deadline pressure, exhibit strong interpersonal skills and customer service standards, and lead and contribute positively within a team environment. Proficiency in verbal and written communication, along with meticulous attention to detail and adherence to instructions, are also key to success in this position.Minimum Qualifications:Bachelor’s degree or three years experience managing Customer Relationship Management (CRM) or equivalent software.Excellent computer skills and proficiency with the use of Salesforce, Banner, Microsoft Office Suite, basic SQL and reporting tools.Position Details:This is a full-time, exempt staff position complete with both a competitive salary and

full employee benefits package . UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the

UA Staff Salary Schedule , Grade 80, based on education and experience.Applications will be accepted for review on

December 4, 2024 . To ensure consideration, please apply by 11:55 PM, Alaska Standard Time on

December 3, 2024 .To view the full list of job responsibilities, please click

HERE

.If you have any questions regarding this position, please contact Bridget Thimsen, SBO Sr. HR Coordinator, at bmthimsen@alaska.edu.*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual:

www.alaska.edu/nondiscrimination .The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

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