Hiring & Empowering Solutions, LLC
Client Services Director (Law Firm) [HE033]
Hiring & Empowering Solutions, LLC, Las Vegas, Nevada, us, 89105
About Us
We are a dynamic and growth-oriented law firm committed to providing exceptional legal services specializing in estate planning, business transactions, and business litigation. We prioritize client satisfaction and strive to create a positive, supportive environment. Our firm values innovation, collaboration, and professionalism. We're looking for a dedicated Client Services Director to enhance our client experience and streamline our client service processes.
Job Summary
The Client Services Director will play a pivotal role in ensuring a high-quality client experience from initial contact through to the resolution of cases. The ideal candidate will be a compassionate leader, skilled in managing client-facing teams, and experienced in improving client satisfaction. This position will work closely with the legal team to ensure all client interactions reflect our firm’s core values and dedication to outstanding service.
Key Responsibilities:
Client Support: Act as a trusted point of contact for clients, providing guidance on processes and addressing inquiries that do not require direct attorney involvement.
Client Relations: Build and maintain strong relationships with clients, ensuring a positive experience throughout their journey with the firm. Address and resolve client concerns in a timely and professional manner.
Team Management: Lead, coach, and develop the client services team, fostering a high-performance culture focused on client satisfaction and effective case management.
Process Improvement: Identify, develop, and implement strategies to improve client communication and service delivery, ensuring consistent, high-quality client interactions.
Coordination with Legal Teams: Collaborate with attorneys and other legal professionals to ensure client needs communicated effectively and cases are handled with the utmost care and urgency.
Client Feedback & Reporting: Develop and maintain systems for gathering and analyzing client feedback. Prepare regular reports on client satisfaction and service metrics.
Technology Integration: Leverage technology solutions to streamline client service processes and improve the client experience. Evaluate and implement tools for managing client communications and case updates.
Compliance and Confidentiality: Ensure that all client interactions comply with legal, ethical, and confidentiality standards.
Client Engagement and Growth: Identify and leverage growth opportunities, including cross-selling, upselling, and expanding service lines to meet evolving client needs.
Marketing Strategy Development: Oversee brand management to ensure consistency and alignment with the firm’s values and target audience.
Qualifications
Experience: 5+ years in client services or client relations management, ideally within a legal or professional services setting. Previous experience in a law firm environment is highly desirable.
Education: Bachelor’s degree in business, Communication, or a related field. Advanced education or certifications in client relations are a plus.
Skills:
Strong leadership and people-management skills
Excellent written and verbal communication skills
High emotional intelligence and ability to handle sensitive client situations
Proficiency with CRM software and client management tools
Ability to think strategically and implement process improvements
Perks and Benefits:
Health Benefits after 90 Days
401(k) with matching after 1 year; participation in a profit-sharing plan after 1 year
We understand the complexities of navigating new opportunities in the legal space. You can trust that all employment inquiries are kept strictly confidential.
Job Type:
Full-time
Pay:
From $50,000.00 per year
Schedule:
Monday to Friday
Experience:
law firm: 3 years (Preferred)
client services: 3 years (Preferred)
Ability to Commute:
Las Vegas, NV 89119 (Required)
Work Location:
In person
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We are a dynamic and growth-oriented law firm committed to providing exceptional legal services specializing in estate planning, business transactions, and business litigation. We prioritize client satisfaction and strive to create a positive, supportive environment. Our firm values innovation, collaboration, and professionalism. We're looking for a dedicated Client Services Director to enhance our client experience and streamline our client service processes.
Job Summary
The Client Services Director will play a pivotal role in ensuring a high-quality client experience from initial contact through to the resolution of cases. The ideal candidate will be a compassionate leader, skilled in managing client-facing teams, and experienced in improving client satisfaction. This position will work closely with the legal team to ensure all client interactions reflect our firm’s core values and dedication to outstanding service.
Key Responsibilities:
Client Support: Act as a trusted point of contact for clients, providing guidance on processes and addressing inquiries that do not require direct attorney involvement.
Client Relations: Build and maintain strong relationships with clients, ensuring a positive experience throughout their journey with the firm. Address and resolve client concerns in a timely and professional manner.
Team Management: Lead, coach, and develop the client services team, fostering a high-performance culture focused on client satisfaction and effective case management.
Process Improvement: Identify, develop, and implement strategies to improve client communication and service delivery, ensuring consistent, high-quality client interactions.
Coordination with Legal Teams: Collaborate with attorneys and other legal professionals to ensure client needs communicated effectively and cases are handled with the utmost care and urgency.
Client Feedback & Reporting: Develop and maintain systems for gathering and analyzing client feedback. Prepare regular reports on client satisfaction and service metrics.
Technology Integration: Leverage technology solutions to streamline client service processes and improve the client experience. Evaluate and implement tools for managing client communications and case updates.
Compliance and Confidentiality: Ensure that all client interactions comply with legal, ethical, and confidentiality standards.
Client Engagement and Growth: Identify and leverage growth opportunities, including cross-selling, upselling, and expanding service lines to meet evolving client needs.
Marketing Strategy Development: Oversee brand management to ensure consistency and alignment with the firm’s values and target audience.
Qualifications
Experience: 5+ years in client services or client relations management, ideally within a legal or professional services setting. Previous experience in a law firm environment is highly desirable.
Education: Bachelor’s degree in business, Communication, or a related field. Advanced education or certifications in client relations are a plus.
Skills:
Strong leadership and people-management skills
Excellent written and verbal communication skills
High emotional intelligence and ability to handle sensitive client situations
Proficiency with CRM software and client management tools
Ability to think strategically and implement process improvements
Perks and Benefits:
Health Benefits after 90 Days
401(k) with matching after 1 year; participation in a profit-sharing plan after 1 year
We understand the complexities of navigating new opportunities in the legal space. You can trust that all employment inquiries are kept strictly confidential.
Job Type:
Full-time
Pay:
From $50,000.00 per year
Schedule:
Monday to Friday
Experience:
law firm: 3 years (Preferred)
client services: 3 years (Preferred)
Ability to Commute:
Las Vegas, NV 89119 (Required)
Work Location:
In person
#J-18808-Ljbffr