United Ag & Turf
Service Manager
United Ag & Turf, Taylor, Texas, United States, 76574
United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, Arkansas, New Mexico. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts,sales,service, and transportation.
Purpose:
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities
The following are essential functions of this position:
Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfactionCreates annual Service Department goals and budget, in alignment with the organization's financial and operational objectivesDevelops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goalsCoordinates customer clinics, field days, and related promotional eventsSubmits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum creditSchedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledgeReviews work orders for completeness and accuracy prior to customer billingEnsures all departmental tools, equipment, and vehicles are in good working orderManages recruiting, staffing and employee development activities for employees reporting to this positionBenefits:
Competitive Pay Plus Bonus401K with company matchHealth InsurancePaid Holiday and Paid Time OffWork Environment
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions such as extreme heat and cold. The noise level in the work environment can be loud. The role routinely uses standard office equipment such as computers, phones, fax machines etc. It also requires the use of hand tools and forklifts.
*Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education and other job-related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion with the employee to determine if a reasonable accommodation that does not create an undue hardship for the company is available.*
Requirements
Experience, Education, Skills and Knowledge:
3+ years experience in Service Department operationsAbility to use standard desktop load applications such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsFamiliar with John Deere and competitive productsBasic understanding of financial principles relative to Service Department operationsAbility to analyze and interpret internal reportsAbility to work extended hours and weekendsExcellent customer service skillsHigh School Diploma or equivalent experience
Purpose:
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities
The following are essential functions of this position:
Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfactionCreates annual Service Department goals and budget, in alignment with the organization's financial and operational objectivesDevelops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goalsCoordinates customer clinics, field days, and related promotional eventsSubmits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum creditSchedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledgeReviews work orders for completeness and accuracy prior to customer billingEnsures all departmental tools, equipment, and vehicles are in good working orderManages recruiting, staffing and employee development activities for employees reporting to this positionBenefits:
Competitive Pay Plus Bonus401K with company matchHealth InsurancePaid Holiday and Paid Time OffWork Environment
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions such as extreme heat and cold. The noise level in the work environment can be loud. The role routinely uses standard office equipment such as computers, phones, fax machines etc. It also requires the use of hand tools and forklifts.
*Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education and other job-related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion with the employee to determine if a reasonable accommodation that does not create an undue hardship for the company is available.*
Requirements
Experience, Education, Skills and Knowledge:
3+ years experience in Service Department operationsAbility to use standard desktop load applications such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsFamiliar with John Deere and competitive productsBasic understanding of financial principles relative to Service Department operationsAbility to analyze and interpret internal reportsAbility to work extended hours and weekendsExcellent customer service skillsHigh School Diploma or equivalent experience