Blanchard Equipment Company, Inc
Service Manager
Blanchard Equipment Company, Inc, Augusta, Georgia, United States, 30910
Service Location ManagerPosition Specifics:Department:
ServiceReports to:
Corporate Service ManagerSupervises:
Service Clerks/Writers, Service Technicians, Setup Technicians, Ag Tech Students and other service employeesPurpose:Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control.
Attracts, retains, and effectively engages department personnel.Responsibilities:Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfactionCreates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectivesDevelops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goalsCoordinates customer clinics, field days, and related promotional eventsSubmits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum creditSchedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledgeReviews work orders for completeness and accuracy prior to customer billing and ensures all billing follows the company’s internal and external credit policies.Ensures all departmental tools, equipment, and vehicles are in good working orderManages recruiting, staffing and employee development activities for employees reporting to this positionCommunicates to Corporate Service Manager on location facility needs and improvements related to service.Cooperates in efforts to keep the location yard mowed and maintained by making service personnel available to move machinery and maintain the yard appearance.Works collaboratively with sales and parts department in the Customer Account Management (CAM) strategies and providing excellent customer service.Experience, Education, Skills and Knowledge:Experience managing others preferredKnowledge of Turf and Handheld Equipment preferredAbility to use standard desktop load applications such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsBasic understanding of financial principles relative to Service Department operationsAbility to analyze and interpret internal reportsExcellent customer service skillsHigh School Diploma or equivalent experience
ServiceReports to:
Corporate Service ManagerSupervises:
Service Clerks/Writers, Service Technicians, Setup Technicians, Ag Tech Students and other service employeesPurpose:Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control.
Attracts, retains, and effectively engages department personnel.Responsibilities:Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfactionCreates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectivesDevelops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goalsCoordinates customer clinics, field days, and related promotional eventsSubmits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum creditSchedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledgeReviews work orders for completeness and accuracy prior to customer billing and ensures all billing follows the company’s internal and external credit policies.Ensures all departmental tools, equipment, and vehicles are in good working orderManages recruiting, staffing and employee development activities for employees reporting to this positionCommunicates to Corporate Service Manager on location facility needs and improvements related to service.Cooperates in efforts to keep the location yard mowed and maintained by making service personnel available to move machinery and maintain the yard appearance.Works collaboratively with sales and parts department in the Customer Account Management (CAM) strategies and providing excellent customer service.Experience, Education, Skills and Knowledge:Experience managing others preferredKnowledge of Turf and Handheld Equipment preferredAbility to use standard desktop load applications such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsBasic understanding of financial principles relative to Service Department operationsAbility to analyze and interpret internal reportsExcellent customer service skillsHigh School Diploma or equivalent experience