Excelitas Technologies
Supervisor I
Excelitas Technologies, Gaithersburg, Maryland, us, 20883
Location:Gaithersburg, MD, US, 20878
Job Function: Customer Service
Job Country: United States
Job City: Gaithersburg
Job Type: Regular Full Time
ENABLE your future through light.
Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.
ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.
Responsible for all after sales related service activities with focus on repair, maintenance, and commissioning support. Accountable for our local service strategy and department organization.
This includes all our product system groups, e.g.: UV-Microwave, UV-LED, electrical infrared and disinfection
Role & Responsibilties:
Management of the US technical service team with responsibility for the cost center budgetEnsuring customer satisfaction and improvement and implementation of our service portfolio in the US service organization.Establishment and maintenance of a close cooperation with internal regional interfaces, such as sales, innovation, engineering, quality management and EHSImprovement of existing processes, e.g., by using global synergiesDefinition and maintenance of regional service team KPIsTracking of product reliability and active reporting of recurring quality problems to derive further service measures, service packages or to transmit optimization requests to the interface functions.Define, offer, negotiate, and sell service packages to customers considering margins and risk management.Calculates service offerings and manages technical team priorities.Tracks documentation of the work (e.g. scope of damage/repairs, test/error logs) and feedback in SAP and CRMQualification & Requirements:
Degree in electrical engineering, experienced electrical technician, or comparable qualificationAbove 5 years of working experience in technical service organizationTeam Lead experience mandatoryExperience in handling commissioning and service orders in US.Readiness for multi-day service assignments at the customer's site if neededGood knowledge of fault analysis and troubleshooting proceduresFamiliar with electrical power supply systemsPreferred: Familiar with automation and control, such as PLC or other automation and control technology. Experience of communication protocol: Modbus, PROFINET, Ethernet, CAN Bus or othersStrong hands-on abilityCommunication with internal and external customers. Ability to join cross-functional team projects.Language ability: English .Commercial basics quoting and negotiation of contracts.Positive attitude and confident demeanor even in difficult situations as well as strong customer orientationOpen and team-oriented personalityIdeally lighting industry working experience.know how in SAP order processing and material management and CRMEHS: awareness of standard regulations in service environments
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR)
Visa sponsorship is not available for any position at Excelitas
Equal Opportunity/Affirmative Action Employer
Minorities/Females/Disability/Veteran/Gender Identity/Sexual Orientation
Excelitas is seeking leaders and innovators to join our global team!
Visit: https://jobs.excelitas.com/
# LI-BS1
What We Offer
Nearest Major Market:
Washington DC
Apply now »
Job Function: Customer Service
Job Country: United States
Job City: Gaithersburg
Job Type: Regular Full Time
ENABLE your future through light.
Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.
ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.
Responsible for all after sales related service activities with focus on repair, maintenance, and commissioning support. Accountable for our local service strategy and department organization.
This includes all our product system groups, e.g.: UV-Microwave, UV-LED, electrical infrared and disinfection
Role & Responsibilties:
Management of the US technical service team with responsibility for the cost center budgetEnsuring customer satisfaction and improvement and implementation of our service portfolio in the US service organization.Establishment and maintenance of a close cooperation with internal regional interfaces, such as sales, innovation, engineering, quality management and EHSImprovement of existing processes, e.g., by using global synergiesDefinition and maintenance of regional service team KPIsTracking of product reliability and active reporting of recurring quality problems to derive further service measures, service packages or to transmit optimization requests to the interface functions.Define, offer, negotiate, and sell service packages to customers considering margins and risk management.Calculates service offerings and manages technical team priorities.Tracks documentation of the work (e.g. scope of damage/repairs, test/error logs) and feedback in SAP and CRMQualification & Requirements:
Degree in electrical engineering, experienced electrical technician, or comparable qualificationAbove 5 years of working experience in technical service organizationTeam Lead experience mandatoryExperience in handling commissioning and service orders in US.Readiness for multi-day service assignments at the customer's site if neededGood knowledge of fault analysis and troubleshooting proceduresFamiliar with electrical power supply systemsPreferred: Familiar with automation and control, such as PLC or other automation and control technology. Experience of communication protocol: Modbus, PROFINET, Ethernet, CAN Bus or othersStrong hands-on abilityCommunication with internal and external customers. Ability to join cross-functional team projects.Language ability: English .Commercial basics quoting and negotiation of contracts.Positive attitude and confident demeanor even in difficult situations as well as strong customer orientationOpen and team-oriented personalityIdeally lighting industry working experience.know how in SAP order processing and material management and CRMEHS: awareness of standard regulations in service environments
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR)
Visa sponsorship is not available for any position at Excelitas
Equal Opportunity/Affirmative Action Employer
Minorities/Females/Disability/Veteran/Gender Identity/Sexual Orientation
Excelitas is seeking leaders and innovators to join our global team!
Visit: https://jobs.excelitas.com/
# LI-BS1
What We Offer
Nearest Major Market:
Washington DC
Apply now »