Regional Director of Operations - Hospitality

Regional Director of Operations - HospitalityShri Hotels • Raleigh, NC, USPosted 4 days agoJob OverviewThe Regional Director of Operations will be responsible for overseeing the day-to-day operations of multiple hotel properties within Shri Hotels' portfolio. This position will focus on driving operational excellence, improving guest satisfaction, maximizing profitability, and supporting the growth of the company through property development and new hotel openings. The ideal candidate will have extensive experience in hotel operations and management, along with the ability to lead a team of General Managers (GMs) and collaborate cross-functionally with other departments. This position will require the individual to be based in the Raleigh-Durham area and be in the office during the full workweek, with travel to properties as needed.Key AttributesStrong interpersonal and communication skills.Results-driven with a focus on operational efficiency, guest satisfaction, and profitability.Ability to manage multiple priorities in a fast-paced environment.High level of integrity and professionalism.Key ResponsibilitiesOperational Oversight and Team ManagementOversee daily operations across all hotel properties to ensure consistency and quality.Monitor and evaluate performance metrics and key performance indicators (KPIs) for each property, including achieving budgeted topline revenue, controlling operating expenses, and capturing market share, among other essential hotel KPIs.Attend property revenue and sales meetings to strategize and optimize performance across each property in the portfolio. Provide input on average daily rates (ADR), guidance on negotiating RFPs, and assist in execution of topline strategies.Build, mentor, and lead a team of General Managers (GMs) and support staff to enhance operational effectiveness.Conduct ad-hoc site visits across properties as needed to provide leadership support and operational improvements.Property Development and OpeningAssist in the ground-up development of new hotel projects, including all phases of development (construction monitoring, pre-opening, opening, and stabilization).Lead the opening of new properties as part of a task force, ensuring proper coordination and staff across various departments.Oversee the training of the team during the pre-opening and opening phase to ensure smooth operations and stabilization during the initial operational period.Develop opening plans and supervise the implementation of operational procedures for new hotels.Strategic Planning and Financial OversightCollaborate with executive management to establish short- and long-term operational goals aligned with the company’s strategic objectives.Monitor budgets, financial performance, and operational costs for each property to drive profitability.Review financial reports and provide actionable recommendations for improvement in operational efficiency.Guest Experience and Quality AssuranceEnsure high standards of service quality across all properties by implementing and monitoring guest satisfaction programs.Address guest feedback and complaints promptly, ensuring issues are resolved in a timely and effective manner.Collaboration and ReportingWork closely with the corporate team and other departments to align operational efforts with overall business objectives.Regularly report on operational performance, challenges, and opportunities to senior management.QualificationsExperience:

Minimum of 10+ years in hotel operations with a strong background in managing multiple properties; experience across multiple brands preferred (Marriott, Hilton, IHG, Choice, and Wyndham).Leadership:

Proven ability to lead, mentor, and develop a team of General Managers and hotel staff.Skills:

Strong financial acumen, problem-solving, and decision-making abilities. Experience with operational software and property management systems.Education:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field. An MBA or equivalent advanced degree is a plus.Travel:

Ability to travel regularly between properties as needed. This position will be based in the Raleigh-Durham area and be in-office during the full workweek.Compensation$75,000 - $100,000 yearlyAbout Shri HotelsShri Hotels is a leading hotel ownership, development, and management company, dedicated to providing superior guest services and experiences across its portfolio of properties. Shri Hotels proudly owns and operates over 450 hotel rooms, showcasing a versatile selection of select-service properties located throughout the Southeastern United States. Our portfolio features a diverse range of assets across renowned brands such as Marriott, IHG, Choice, and Wyndham, reflecting our commitment to quality and excellence in the hospitality industry.

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