Abbott Laboratories
Customer Experience – Senior Project Manager
Abbott Laboratories, Alameda, California, United States, 94501
About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of.Free medical coverage for employees* via the Health Investment Plan (HIP) PPOAn excellent retirement savings plan with high employer contributionTuition reimbursement, the
Freedom 2 Save
student debt program and
FreeU
education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The OpportunityThis position is an onsite opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives. As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels.As a Customer Experience PMO – Sr Project Manager, you will drive complex projects aimed to enable HCP engagement and improve the experience of our FreeStyle Libre platform customers, the world's #1 continuous glucose monitoring (CGM) solution. Projects may include:Global implementation of new B2B tools to improve HCP engagement through omnichannel solutionsEstablishment of governance, center of excellence and program roadmap for geo-expansion of tools like Veeva Vault CRM and AllegoIf you thrive in a fast-paced environment and have a passion for optimizing project operations, we want you on our team.
This is an onsite opportunity in Alameda, CA.What You'll DoFormulates, harmonizes and consolidates project scopes, plans, strategies, and budgets for one or more projects, working closely with functional Project Managers and other Subject Matter Experts from IT, Commercial, Clinical, Regulatory, Quality, Manufacturing, and other functions.Confirms the ongoing strategic rationale and value proposition for projects.Leads project planning, scheduling, monitoring and reporting of projects.Works with global product owners and regional cross-functional teams to establish governance models and centers of excellence that standardize and accelerate adoption of new tools.Ensures Division-wide thinking and problem-solving are incorporated into project execution.Drives for resolution in cross-functional problem solving, communication, and integration.Liaises with other Project Owners, functional managers, and management to prioritize activities across programs to balance resource availability, program deliverables and schedule, and business needs.Executes programs to completion and assures successful market entry, or makes a timely recommendation to Management to terminate a program if required by technical, commercial or other developments that may result in project failure if not resolved through creative problem solving.Identifies areas for process improvement, and defines and implements solutions, liaising with other stakeholders such as Project Owners, functional managers and senior management as appropriate.Ensures that the cross-functional members work as a “team” focused on business unit goals identified and managing program and solution interdependencies.Champions PMO best practices to drive better project planning, execution, project prioritization and change management within Commercial Programs.Conducts Program Review Meetings with Affiliates and provides regular updates.Supports Product Roll Outs and Geo Expansion Projects.Establishes and monitors KPIs to assess delivery performance.Experience You'll BringRequiredBachelor’s Degree
in a discipline appropriate to the project or an equivalent combination of education and work experience.Minimum 10 years of related work experience.Has successfully led several high complexity projects from beginning to end.Demonstrated technical skills and management judgment appropriate to the project.Demonstrated expertise in PM tools and processes.PreferredImplementation experience with B2B CRM tools or other sales training / enablement tools across multi-national companies.Change management experience working with cross-functional and international teams.Require strong interpersonal skills and a demonstrated ability to work and negotiate with a wide variety of stakeholders at all levels of the organization and across variety of departments to align plans and resolve conflict.Require process-oriented thinking, focused on continuous improvement and lessons learned; have demonstrated ability to define and implement complex and interdependent business processes.Require strong leadership, influencing, and negotiation skills.Experience in Project Management tools such as MS Project, Product Board or JIRA.May require travel up to 20%.Apply Now* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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Freedom 2 Save
student debt program and
FreeU
education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The OpportunityThis position is an onsite opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives. As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels.As a Customer Experience PMO – Sr Project Manager, you will drive complex projects aimed to enable HCP engagement and improve the experience of our FreeStyle Libre platform customers, the world's #1 continuous glucose monitoring (CGM) solution. Projects may include:Global implementation of new B2B tools to improve HCP engagement through omnichannel solutionsEstablishment of governance, center of excellence and program roadmap for geo-expansion of tools like Veeva Vault CRM and AllegoIf you thrive in a fast-paced environment and have a passion for optimizing project operations, we want you on our team.
This is an onsite opportunity in Alameda, CA.What You'll DoFormulates, harmonizes and consolidates project scopes, plans, strategies, and budgets for one or more projects, working closely with functional Project Managers and other Subject Matter Experts from IT, Commercial, Clinical, Regulatory, Quality, Manufacturing, and other functions.Confirms the ongoing strategic rationale and value proposition for projects.Leads project planning, scheduling, monitoring and reporting of projects.Works with global product owners and regional cross-functional teams to establish governance models and centers of excellence that standardize and accelerate adoption of new tools.Ensures Division-wide thinking and problem-solving are incorporated into project execution.Drives for resolution in cross-functional problem solving, communication, and integration.Liaises with other Project Owners, functional managers, and management to prioritize activities across programs to balance resource availability, program deliverables and schedule, and business needs.Executes programs to completion and assures successful market entry, or makes a timely recommendation to Management to terminate a program if required by technical, commercial or other developments that may result in project failure if not resolved through creative problem solving.Identifies areas for process improvement, and defines and implements solutions, liaising with other stakeholders such as Project Owners, functional managers and senior management as appropriate.Ensures that the cross-functional members work as a “team” focused on business unit goals identified and managing program and solution interdependencies.Champions PMO best practices to drive better project planning, execution, project prioritization and change management within Commercial Programs.Conducts Program Review Meetings with Affiliates and provides regular updates.Supports Product Roll Outs and Geo Expansion Projects.Establishes and monitors KPIs to assess delivery performance.Experience You'll BringRequiredBachelor’s Degree
in a discipline appropriate to the project or an equivalent combination of education and work experience.Minimum 10 years of related work experience.Has successfully led several high complexity projects from beginning to end.Demonstrated technical skills and management judgment appropriate to the project.Demonstrated expertise in PM tools and processes.PreferredImplementation experience with B2B CRM tools or other sales training / enablement tools across multi-national companies.Change management experience working with cross-functional and international teams.Require strong interpersonal skills and a demonstrated ability to work and negotiate with a wide variety of stakeholders at all levels of the organization and across variety of departments to align plans and resolve conflict.Require process-oriented thinking, focused on continuous improvement and lessons learned; have demonstrated ability to define and implement complex and interdependent business processes.Require strong leadership, influencing, and negotiation skills.Experience in Project Management tools such as MS Project, Product Board or JIRA.May require travel up to 20%.Apply Now* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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