Maryland-National Capital Park & Planning Commission
Visitor Center Administrative Specialist- Term Contract (14818, Grade 18)
Maryland-National Capital Park & Planning Commission, Silver Spring, Maryland, United States, 20900
Salary:
$51,860.00 - $91,845.00 Annually
Location :
Wheaton, MD
Job Type:
Career
Job Number:
14818
Department:
MC Parks
Opening Date:
11/13/2024
Closing Date:
11/28/2024 11:59 PM Eastern
Description
Montgomery Parks
HFEE Division , located in
Wheaton, Maryland
is currently seeking a dynamic, highly professional
Visitor Center Administrative Assistant at Brookside Gardens.
Brookside Gardens, seeks an organized, creative, and energetic individual with excellent customer service and interpersonal skills to join the Visitor Center team as the Visitor Center Administrative Assistant.
This position is a term contract position not to exceed 1 year which may be extended to 2 years after which it may convert to a full-time merit employee position.
The position will work a 37.5 hour work week with paid holidays, annual leave and sick leave.
Candidates in this role should be available to work some evenings and weekends.The ideal candidate enjoys working a diverse customer base of staff and visitors. This highly collaborative team member will support Brookside Gardens' mission to help deliver remarkable experiences to our visitors by providing necessary administrative support to Enterprise, education and guest experience work programs. As a critical member of the Guest Experiences team, the selected candidate will have excellent communication skills and the ability to work well with competing priorities that are time sensitive. Candidates should have recreation management software experience, financial management experience, and demonstrated proficiency with Microsoft Office.Throughout the year, Brookside Gardens, a horticultural display garden in Wheaton, Maryland, welcomes approximately one million visitors who come to enjoy the beautiful gardens or to participate in engaging programs and events for all ages.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is a six-time National Recreational and Parks Association Gold Medal Award Winner. Behind the vast and diverse Montgomery County Department of Parks system is a career staff complement of nearly 800 employees, 420 parks and over 37,000 acres of park land that serves a diverse population of more than one million residents in the Washington DC area. Go to our website to learn more:
DIVERSITY STATEMENT The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor We will do what we can to provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at 301-495-4525 to request accommodation.
Please Note: The salary range listed above represents the earning potential for this position. Salary is commensurate with experience.Examples of Important Duties
Supports the Brookside Gardens Visitor Center information desk by coordinating and training seasonal staff and volunteers, maintaining information resources for visitors while providing high quality customer service by answering calls, emails, and inquiries.Performs general office management and administrative duties including maintaining office supply and equipment inventories and preparing documents, correspondence, and reports.Supports program registration and membership functions for Brookside Gardens programs in ActiveMontgomery through RecTrac/VSI recreation management software.Ensures operations are compliant with commission policies and procedures related to cash and financial management including maintaining and filing deposit logs, maintaining revenue and expenditure records for the Visitor Services team.Serves as the primary purchasing coordinator for Visitor Center operations with a full range of purchasing activities, including purchase card, purchase orders, check requests, vendor payments, expense reports and reimbursements; maintains the petty cash fund for Brookside Gardens; acts as the purchase card holder for Visitor Center team.Important Skills and CharacteristicsExcellent customer service and interpersonal skillsKnowledge of principles and practices of financial management, purchasing, contracting and human resource managementExperience implementing administrative and clerical support systems, procedures, practices, and equipment.Skill in processing relevant information to solve problems.Demonstrated ability to effectively communicate written and verbal information while exhibiting attention to detail, clarity of thought and correct grammar and punctuation.Skill in using computers, program registration platforms and modern office suite software.Preferred QualificationsAbility to make sound decisions using good judgement and handle several tasks simultaneously; able to act swiftly and effectively in an emergency.Demonstrated track record providing high quality customer service to a diverse audience through a variety of tasks.Experience with financial management systems and software.Experience utilizing recreation management software or other client management software as a regular part of a work program.Bachelor's degree in parks, recreation, leisure services, museum studies, business management, performing arts, information services or related area.Minimum Qualifications
Bachelor's Degree in Human Resource Management, Finance, Business or any related field.One (1) year of experience in human resource management, finance or any other related area of business administration.An equivalent combination of education and experience may be substituted, which together total five (5) years.
Supplemental Information
Class/Specification: Administrative Specialist I - Term Contract
May be subject to drug and alcohol testing.
Working Conditions:Works in an office setting; may work outdoors briefly on an incidental basis. Work is primarily sedentary and requires very light to light physical effort. May be subject to various job demands such as high volume of work and tight deadlines.
Very competitive and flexible benefits programs available!Get to know Montgomery Parks and the opportunities available:
https://www.montgomeryparks.org/about/divisions/
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2024 BENEFIT SUMMARY FOR TERM CONTRACT EMPLOYEESThe following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Term Contract employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC).
EligibilityYou have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation. All Term Contract employees are eligible for coverage under the following M-NCPPC's benefits package.
Retirement Program
Deferred Compensation IRC 457 plan (MissionSquare)Traditional and Roth IRAs
Health Insurance Plans
(Employee Pays 35%: Commission Pays 65%)
Medical
Kaiser Permanente Health Maintenance Organization (HMO) with Prescription PlanUnitedHealthcare Select Plan (EPO)
Prescription: CVS Caremark Prescription Plan
Flexible Spending Accounts
Medical Account - Maximum annual contribution is $3,050Dependent Care Account - Maximum annual contribution is $5,000
Leave Programs
Accrued Leave: 75 hours (based upon worked hours)Holidays: 10 days per year
7.5 days if you are scheduled to work 37.5 hours per week5.0 days if you are scheduled to work less than 37.5 hours per week
Other Benefits
Credit Union
For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at benefits@mncppc.org or 301-454-1694.
01
Describe your experience using recreation management software like RecTrac/VSI or other client management software.
02
How do you define high quality customer service?
03
Describe your experience implementing clerical and administrative support systems, procedures, or practices in a work program.
Required Question
$51,860.00 - $91,845.00 Annually
Location :
Wheaton, MD
Job Type:
Career
Job Number:
14818
Department:
MC Parks
Opening Date:
11/13/2024
Closing Date:
11/28/2024 11:59 PM Eastern
Description
Montgomery Parks
HFEE Division , located in
Wheaton, Maryland
is currently seeking a dynamic, highly professional
Visitor Center Administrative Assistant at Brookside Gardens.
Brookside Gardens, seeks an organized, creative, and energetic individual with excellent customer service and interpersonal skills to join the Visitor Center team as the Visitor Center Administrative Assistant.
This position is a term contract position not to exceed 1 year which may be extended to 2 years after which it may convert to a full-time merit employee position.
The position will work a 37.5 hour work week with paid holidays, annual leave and sick leave.
Candidates in this role should be available to work some evenings and weekends.The ideal candidate enjoys working a diverse customer base of staff and visitors. This highly collaborative team member will support Brookside Gardens' mission to help deliver remarkable experiences to our visitors by providing necessary administrative support to Enterprise, education and guest experience work programs. As a critical member of the Guest Experiences team, the selected candidate will have excellent communication skills and the ability to work well with competing priorities that are time sensitive. Candidates should have recreation management software experience, financial management experience, and demonstrated proficiency with Microsoft Office.Throughout the year, Brookside Gardens, a horticultural display garden in Wheaton, Maryland, welcomes approximately one million visitors who come to enjoy the beautiful gardens or to participate in engaging programs and events for all ages.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is a six-time National Recreational and Parks Association Gold Medal Award Winner. Behind the vast and diverse Montgomery County Department of Parks system is a career staff complement of nearly 800 employees, 420 parks and over 37,000 acres of park land that serves a diverse population of more than one million residents in the Washington DC area. Go to our website to learn more:
DIVERSITY STATEMENT The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor We will do what we can to provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at 301-495-4525 to request accommodation.
Please Note: The salary range listed above represents the earning potential for this position. Salary is commensurate with experience.Examples of Important Duties
Supports the Brookside Gardens Visitor Center information desk by coordinating and training seasonal staff and volunteers, maintaining information resources for visitors while providing high quality customer service by answering calls, emails, and inquiries.Performs general office management and administrative duties including maintaining office supply and equipment inventories and preparing documents, correspondence, and reports.Supports program registration and membership functions for Brookside Gardens programs in ActiveMontgomery through RecTrac/VSI recreation management software.Ensures operations are compliant with commission policies and procedures related to cash and financial management including maintaining and filing deposit logs, maintaining revenue and expenditure records for the Visitor Services team.Serves as the primary purchasing coordinator for Visitor Center operations with a full range of purchasing activities, including purchase card, purchase orders, check requests, vendor payments, expense reports and reimbursements; maintains the petty cash fund for Brookside Gardens; acts as the purchase card holder for Visitor Center team.Important Skills and CharacteristicsExcellent customer service and interpersonal skillsKnowledge of principles and practices of financial management, purchasing, contracting and human resource managementExperience implementing administrative and clerical support systems, procedures, practices, and equipment.Skill in processing relevant information to solve problems.Demonstrated ability to effectively communicate written and verbal information while exhibiting attention to detail, clarity of thought and correct grammar and punctuation.Skill in using computers, program registration platforms and modern office suite software.Preferred QualificationsAbility to make sound decisions using good judgement and handle several tasks simultaneously; able to act swiftly and effectively in an emergency.Demonstrated track record providing high quality customer service to a diverse audience through a variety of tasks.Experience with financial management systems and software.Experience utilizing recreation management software or other client management software as a regular part of a work program.Bachelor's degree in parks, recreation, leisure services, museum studies, business management, performing arts, information services or related area.Minimum Qualifications
Bachelor's Degree in Human Resource Management, Finance, Business or any related field.One (1) year of experience in human resource management, finance or any other related area of business administration.An equivalent combination of education and experience may be substituted, which together total five (5) years.
Supplemental Information
Class/Specification: Administrative Specialist I - Term Contract
May be subject to drug and alcohol testing.
Working Conditions:Works in an office setting; may work outdoors briefly on an incidental basis. Work is primarily sedentary and requires very light to light physical effort. May be subject to various job demands such as high volume of work and tight deadlines.
Very competitive and flexible benefits programs available!Get to know Montgomery Parks and the opportunities available:
https://www.montgomeryparks.org/about/divisions/
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2024 BENEFIT SUMMARY FOR TERM CONTRACT EMPLOYEESThe following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Term Contract employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC).
EligibilityYou have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation. All Term Contract employees are eligible for coverage under the following M-NCPPC's benefits package.
Retirement Program
Deferred Compensation IRC 457 plan (MissionSquare)Traditional and Roth IRAs
Health Insurance Plans
(Employee Pays 35%: Commission Pays 65%)
Medical
Kaiser Permanente Health Maintenance Organization (HMO) with Prescription PlanUnitedHealthcare Select Plan (EPO)
Prescription: CVS Caremark Prescription Plan
Flexible Spending Accounts
Medical Account - Maximum annual contribution is $3,050Dependent Care Account - Maximum annual contribution is $5,000
Leave Programs
Accrued Leave: 75 hours (based upon worked hours)Holidays: 10 days per year
7.5 days if you are scheduled to work 37.5 hours per week5.0 days if you are scheduled to work less than 37.5 hours per week
Other Benefits
Credit Union
For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at benefits@mncppc.org or 301-454-1694.
01
Describe your experience using recreation management software like RecTrac/VSI or other client management software.
02
How do you define high quality customer service?
03
Describe your experience implementing clerical and administrative support systems, procedures, or practices in a work program.
Required Question