CH7 Kardex AS Solutions AG
Software Support Engineer
CH7 Kardex AS Solutions AG, Cincinnati, Ohio, United States, 45208
Software Support EngineerApply for a remote position as a Software Support Engineer located in Cincinnati. This is a full-time role posted 3 days ago with job requisition ID JR102839.
The Software Support Engineer is a critical part of the software and support teams responsible for the ongoing support of active customer sites utilizing the Kardex FulfillX software product. The individual will be in a customer-facing position and will need strong communication, customer service, organizational, and troubleshooting skills. They will serve as an important feedback point to the software engineering team regarding customer satisfaction and product quality, and must be able to help drive continuous improvement. The candidate will be responsible for troubleshooting, triaging, and resolving tickets around the FulfillX Platform.
Your Tasks:
Support active customer sites with the FulfillX software platform to achieve the highest level of system availability and stability. In the event of a customer support event, this role will support through troubleshooting and resolution of issues with speed, accuracy, and excellent communication. This role will also coordinate deployments of patches and/or upgrades to customer environments. Domestic and international travel is possible but is not an ongoing expectation for the role.
Job Requirements:
Training/Education:
Technical degree in software engineering or a similar field is preferred.
Professional Experience:
Experience with the following technologies is preferred:
C#
HTTP
Javascript (REACT)
JSON
Node Javascript
SQL
Experience in using and communicating (verbally and written) in the following technologies:
TeamViewer
Microsoft Office 365
GitHub
Azure DevOps or comparable agile software management tool
Ticket management system such as Zendesk, etc.
Other Experiences:
Experience supporting and troubleshooting warehouse control systems is preferred.
Experience coordinating and collaborating with cross-functional teams through multiple pieces of the Software Development Lifecycle (SDLC).
Detailed understanding of logistics and IT processes.
Customer-facing experience.
Ability to work under pressure for short periods and remain calm, professional, and focused on priorities and tasks (e.g., customer system down).
Key Role Characteristics:
Motivation to be a key member in setting up a new business (startup environment).
Entrepreneurial thinking.
Excellent communication and interpersonal skills.
Ability to establish effective working relationships across teams and cultures.
Self-driven, result-oriented with a positive outlook on success.
Advanced troubleshooting ability.
Clear focus on high quality and ensuring all customer needs are met.
Willing to question and ask “why” to software topics to drive continuous improvement.
Your Profile:
Automated storage solutions are high-tech. The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.
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The Software Support Engineer is a critical part of the software and support teams responsible for the ongoing support of active customer sites utilizing the Kardex FulfillX software product. The individual will be in a customer-facing position and will need strong communication, customer service, organizational, and troubleshooting skills. They will serve as an important feedback point to the software engineering team regarding customer satisfaction and product quality, and must be able to help drive continuous improvement. The candidate will be responsible for troubleshooting, triaging, and resolving tickets around the FulfillX Platform.
Your Tasks:
Support active customer sites with the FulfillX software platform to achieve the highest level of system availability and stability. In the event of a customer support event, this role will support through troubleshooting and resolution of issues with speed, accuracy, and excellent communication. This role will also coordinate deployments of patches and/or upgrades to customer environments. Domestic and international travel is possible but is not an ongoing expectation for the role.
Job Requirements:
Training/Education:
Technical degree in software engineering or a similar field is preferred.
Professional Experience:
Experience with the following technologies is preferred:
C#
HTTP
Javascript (REACT)
JSON
Node Javascript
SQL
Experience in using and communicating (verbally and written) in the following technologies:
TeamViewer
Microsoft Office 365
GitHub
Azure DevOps or comparable agile software management tool
Ticket management system such as Zendesk, etc.
Other Experiences:
Experience supporting and troubleshooting warehouse control systems is preferred.
Experience coordinating and collaborating with cross-functional teams through multiple pieces of the Software Development Lifecycle (SDLC).
Detailed understanding of logistics and IT processes.
Customer-facing experience.
Ability to work under pressure for short periods and remain calm, professional, and focused on priorities and tasks (e.g., customer system down).
Key Role Characteristics:
Motivation to be a key member in setting up a new business (startup environment).
Entrepreneurial thinking.
Excellent communication and interpersonal skills.
Ability to establish effective working relationships across teams and cultures.
Self-driven, result-oriented with a positive outlook on success.
Advanced troubleshooting ability.
Clear focus on high quality and ensuring all customer needs are met.
Willing to question and ask “why” to software topics to drive continuous improvement.
Your Profile:
Automated storage solutions are high-tech. The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.
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