IT Operations Manager

Job Type Full-timeDescriptionMenlo is a leader in tailored IT solutions for K-12 education, creating robust infrastructures that allow schools to focus on educational excellence. We are committed to driving innovation and delivering impactful, client-centered technology solutions.Role Overview: The IT Operations Manager will set the strategic direction for Menlo's Professional Services function, ensuring the delivery of seamless implementations, complex projects, client support, ongoing maintenance and scalable operations. This leader will focus on executing operational frameworks that drive client satisfaction, promote efficiency, and foster continuous improvement across the organization. You will lead a team of systems and network professionals, executing standards that align with strategic goals while managing operations to exceed client expectations.Refine and execute the strategic vision for the department, aligning operational practices with organizational goals and client needs.Oversee client lifecycle management from pre-sales to ongoing support transition, ensuring an integrated approach across onboarding and implementation.Build a cohesive team environment, championing a culture of transparency, proactive communication, and conflict prevention.Evaluate and refine department best practices, standards, and processes, ensuring compliance with SLAs, security protocols, and organizational standards.Strategically manage a portfolio of projects, with accountability for vendor relationships, resource planning, risk assessment, and change management, while maintaining high-quality service delivery.Drive accountability through progress reporting and milestone tracking, ensuring all deliverables align with both client and organizational objectives.Act as an internal quality control leader for the project teams, overseeing the execution of project plans, Statements of Work, and quality assurance processes.Continuously improve project management infrastructure, refining templates, policies, and tools to support operational scalability and quality enhancement.Create a high level of efficacy with ongoing systems management, including proactive maintenance, patch management and operational maintenance. Requirements Bachelor's degree with 7+ years of leadership experience in strategic operations, client implementation, and technical integration, with an emphasis on enterprise clients.Track record of leading cross-functional teams and promoting a collaborative, hands-on management style.Deep understanding of complex IT systems, infrastructure, and operational scalability.Experience in managing project portfolios, including budgeting, risk management, and stakeholder communication.Background in educational technology or similar sectors is advantageous.