Cinter Career Services, LLC
IT Helpdesk Specialist
Cinter Career Services, LLC, New York, New York, us, 10261
We are seeking a Server Engineer who can start ASAP.
Client: Japanese company
Working Location: New York NY, 10016 (Hybrid 2 days ONSITE)
Working Hours: 40 Hours/week
Employment Type: Full-time, Non-Exempt
Salary: $55,000 - $65,000
Starting Date: ASAP
PRIMARY RESPONSIBILITIES:
Provide technical support to client users as an IT Support member.
Provide and manage client IT support operation related documents.
Understand and follow client’s requests and instructions.
ESSENTIAL FUNCTIONS:
Serve as the initial point of contact for users experiencing technical issues via phone, email, chat, or in-person.
Diagnose and resolve hardware, software, and network problems, providing effective solutions or workarounds.
Log, track, and manage support requests using a ticketing system to ensure timely and organized resolution.
Assist users with installing, configuring, and updating software applications and operating systems.
Help set up new hardware, troubleshoot peripheral devices (monitors, printers, etc.), and perform basic hardware maintenance.
Maintain detailed records of support interactions, solutions provided, and recurring issues.
Contribute to and update user guides, FAQs, and other support documentation to facilitate self-service for users.
Identify issues that require specialized expertise and escalate them to higher-level IT teams or subject matter experts.
Ensure that escalated issues are resolved in a timely manner and keep users informed of progress.
Manage user accounts, including creating new accounts, resetting passwords, and configuring access rights and permissions.
Ensure that access controls are aligned with organizational policies and comply with security standards.
Collaborate with other IT departments (e.g., network, server, software development) to address complex issues and implement solutions.
Keep track of IT assets, including hardware, software licenses, and peripherals.
Assist in managing the lifecycle of IT assets from procurement to disposal, ensuring compliance with organizational policies.
Implement and enforce security measures such as antivirus updates and vulnerability remediation.
Ensure that IT practices comply with organizational policies, industry standards, and regulatory requirements.
Mentor and train new team members if necessary.
Follow team manager’s requests/instructions to operate IT operation support team.
QUALIFICATIONS AND REQUIREMENTS:
Very flexible mindset & challenging personality against sudden big changes in requests/workflow/rules/responsibility range/environment.
Toughness & strong motivation to complete heavy workloads.
Strong motivation to achieve set goals.
2-5 years’ experience in user operation support.
Strong attention to detail with the ability to troubleshoot issues and provide resolutions.
SKILLS:
Strong understanding of computer systems, operating systems (e.g., Windows 10/11), VDI, M365, Box, MS Teams, Email, and common software applications.
Ability to analyze complex issues, think critically, and develop effective solutions.
Ability to remain calm and patient while assisting frustrated or non-technical users.
Efficiently manage multiple support requests and prioritize tasks to meet service level agreements (SLAs).
Meticulous in documenting support activities and identifying root causes of issues.
Excellent verbal and written communication skills to interact effectively with users of varying technical backgrounds.
Strong verbal and written communication skills in English.
WORK ENVIRONMENT:Hybrid
PHYSICAL DEMANDS:Hold and carry items weighing up to 20 lbs.
TRAVEL:Ability to go on both domestic and international business trips, and work after business hours, including weekends and national holidays if required.
#J-18808-Ljbffr
Client: Japanese company
Working Location: New York NY, 10016 (Hybrid 2 days ONSITE)
Working Hours: 40 Hours/week
Employment Type: Full-time, Non-Exempt
Salary: $55,000 - $65,000
Starting Date: ASAP
PRIMARY RESPONSIBILITIES:
Provide technical support to client users as an IT Support member.
Provide and manage client IT support operation related documents.
Understand and follow client’s requests and instructions.
ESSENTIAL FUNCTIONS:
Serve as the initial point of contact for users experiencing technical issues via phone, email, chat, or in-person.
Diagnose and resolve hardware, software, and network problems, providing effective solutions or workarounds.
Log, track, and manage support requests using a ticketing system to ensure timely and organized resolution.
Assist users with installing, configuring, and updating software applications and operating systems.
Help set up new hardware, troubleshoot peripheral devices (monitors, printers, etc.), and perform basic hardware maintenance.
Maintain detailed records of support interactions, solutions provided, and recurring issues.
Contribute to and update user guides, FAQs, and other support documentation to facilitate self-service for users.
Identify issues that require specialized expertise and escalate them to higher-level IT teams or subject matter experts.
Ensure that escalated issues are resolved in a timely manner and keep users informed of progress.
Manage user accounts, including creating new accounts, resetting passwords, and configuring access rights and permissions.
Ensure that access controls are aligned with organizational policies and comply with security standards.
Collaborate with other IT departments (e.g., network, server, software development) to address complex issues and implement solutions.
Keep track of IT assets, including hardware, software licenses, and peripherals.
Assist in managing the lifecycle of IT assets from procurement to disposal, ensuring compliance with organizational policies.
Implement and enforce security measures such as antivirus updates and vulnerability remediation.
Ensure that IT practices comply with organizational policies, industry standards, and regulatory requirements.
Mentor and train new team members if necessary.
Follow team manager’s requests/instructions to operate IT operation support team.
QUALIFICATIONS AND REQUIREMENTS:
Very flexible mindset & challenging personality against sudden big changes in requests/workflow/rules/responsibility range/environment.
Toughness & strong motivation to complete heavy workloads.
Strong motivation to achieve set goals.
2-5 years’ experience in user operation support.
Strong attention to detail with the ability to troubleshoot issues and provide resolutions.
SKILLS:
Strong understanding of computer systems, operating systems (e.g., Windows 10/11), VDI, M365, Box, MS Teams, Email, and common software applications.
Ability to analyze complex issues, think critically, and develop effective solutions.
Ability to remain calm and patient while assisting frustrated or non-technical users.
Efficiently manage multiple support requests and prioritize tasks to meet service level agreements (SLAs).
Meticulous in documenting support activities and identifying root causes of issues.
Excellent verbal and written communication skills to interact effectively with users of varying technical backgrounds.
Strong verbal and written communication skills in English.
WORK ENVIRONMENT:Hybrid
PHYSICAL DEMANDS:Hold and carry items weighing up to 20 lbs.
TRAVEL:Ability to go on both domestic and international business trips, and work after business hours, including weekends and national holidays if required.
#J-18808-Ljbffr