Infrastructure Engineer

We are looking for an Experienced IT Infrastructure Engineer with expertise in Designing, implementing, and managing on-premises and cloud-based solutions. This position is a part of our Infrastructure Team and responsibilities span both on-premises infrastructure with an understanding and experience in Cloud management (Azure, etc). Your expertise in designing, implementing, managing, and optimizing Cloud and On-Prem solutions will play a crucial role in our success, as you adhere to industry best practices and drive robust and reliable outcomes. Responsibilities Provide high quality, responsive and consistent resolutions to IT Incidents. Ownership of systems. Improvements to system efficiency. Support and maintenance of server infrastructure (On-Prem/Cloud). Disaster recovery. Dealing with technical migrations (e.g. Azure migration). Technical de-bugging. Analysis of infrastructure and web applications. Server administration. Technical and administrative workloads. Assisting with the infrastructure support queue, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved. Work closely with various vendors, driving the resolution of incidents and fulfilment of requests. Qualifications Strong "Full stack" experience. Candidate should be well-versed in the entire flow of data through an infrastructure stack and have a solid understanding of how information is passed through each part of the environment. Candidate will be expected to assist in providing solutions that encompass secure, optimized results at all levels of an environment. Windows Server experience Strong understanding of Active Directory topologies and how sites interconnect. Strong understanding of File Sharing Technologies including (NTFS, DFS, FTP, and Backups). Strong understanding of group policies and how to troubleshoot advanced GPO application issues for servers and clients. Ability to perform advanced troubleshooting for server performance, authentication errors, Kerberos, IIS, and networking issues. SCCM Experience a plus. VMware Infrastructure experience. Candidates should be familiar with configuring ESX, HA Clustering, vSwitches, DRS, and Storage, and should be capable of VMware troubleshooting. O365/Azure administration experience Strong understanding of cloud technologies; cloud networking, compute and policy. Ability to troubleshoot mail flow issues (internal connectors or SMTP inbound/outbound) Ability to perform migrations to Office 365 from other platforms Ability to configure Intune, MFA, Conditional access policies, and SharePoint Azure Cloud Infrastructure experience. Candidate should be familiar with Deploying new infrastructure and performing troubleshooting. Experience with Templates/Automation with examples is a bonus. Strong scripting abilities (PowerShell, VBScript, batch) - Specific Examples are a bonus. Candidate should be familiar with Disaster Recovery processes. Experience with Zerto, Azure Site Recovery, or VMware SRM is a plus. Documentation and Training: Assist in the creation and maintenance of documentation, including network diagrams, configurations, and procedures. Provide training and guidance to team members on design, implementation, and troubleshooting. Collaborate with cross-functional teams, including IT, security, and operations, to ensure alignment of infrastructure with organizational goals. Provide technical leadership and mentorship to junior engineers, fostering a culture of continuous learning and professional growth. Contribute to and maintain system, installation, and configuration standards and procedures. Comply with internal and external security controls and procedures. Approach technical issues with a "root cause discovery" approach. Other related duties as assigned. Education/Experience Bachelor's or master's degree in IT or related technical field (i.e., Computer Science, Engineering) and/or 5 years IT support experience. 3 years of experience in design, implementation, and support of high-availability systems. Intermediate or advanced level technical certification(s) preferred. Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to talk or hear. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Location Fort Mill, SC St. Louis Park, MN Coppell, TX Employee Status Regular Travel No Telecommuter Position No