Head of Business Operations

What is Tilly?Our platform helps kids and their families receive life-changing care for behavioral and mental health conditions. We are backed by some of the most prominent investors in healthcare and technology, including General Catalyst, Founders Fund, SoftBank, Goodwater, Bling Capital, and 8VC.What is the role?We are seeking a dynamic Head of Business Operations to join our team, focusing on expanding our presence within the K-12 education space. This is an incredible opportunity to help children across the country receive life-changing care, while being part of a rapidly growing startup. As the head of the Strategy & Ops team, you will be responsible for the development, execution, and reporting of strategic initiatives that deliver on efficiency and growth across the business. You will partner closely with Product, Sales, Account Management, Finance, and Clinical teams and leadership to create scalable processes and problem-solve solutions to complex and mission-critical operational and business challenges.Who are you?We are looking for someone with a passion for growth and innovation, who leads with confidence, thinks outside the box, and takes initiative to make things happen. We’re seeking versatile entrepreneurs who thrive wearing multiple hats and tackling the toughest challenges. This dynamic role evolves as the business grows, offering constant opportunities to adapt and make an impact.What are the responsibilities?Leveraging data and analysis to develop an prioritize recommendations for the Product teamCombining quantitative and qualitative insights to develop recommendations to complex cross-functional challenges or opportunities and leading alignment and implementationDevelop and implement operational policies, procedures, and systems to optimize the student and provider experience.Oversee all billing and month-end close client reporting, scheduling and provider training processes.Manage a team of 5 provider growth operation associatesWhat are the qualifications?Bachelor’s degree from a top-tier universityProven track record of driving results in a dynamic environment, with the ability to lead projects end-to-end independently4+ years of experience in executing projects within business analysis, operations, or strategyExcellent communication and client management skillsStrong organizational and project management skillsMust have experience working in a startup environment, demonstrating flexibility, adaptability, and a hands-on approach

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