Simmons Bank
Consumer Loan Specialist I
Simmons Bank, Little Rock, Arkansas, United States, 72208
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.The Consumer Loan Specialist I will be responsible for managing a portfolio of consumer loans.This position will serve as a central point of contact for loan customer inquiries.Essential Duties and ResponsibilitiesRespond to customer phone calls and emails and provide quality customer service to consumer loan customers
Assist branch and call center associates with payment processing or loan questions
Resolve any problems or issues that arise with a loan efficiently and in a timely manner
Process telephone payments for consumer loan customers
Assist customers with automatic payments, payment extensions, due date changes, and various other loan file maintenance items
Logs complete and accurate notes of all correspondence with customers in the bank's system of record
Ensure that post-closing loan exceptions are resolved within the standard timing set by bank management and policy
Adheres to loan policies and procedures with complete documented files to ensure satisfactory reviews from internal and external audits.
Ability to meet individual goals and contribute in a team-oriented environment to ensure departmental and company goals are met. Sets and achieves challenging goals without direct supervision and contributes to a positive team spirit.
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned by management.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.SkillsAbility to read and comprehend simple instructions, short correspondence and memorandums.
Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
Ability to write simple correspondence
Education and/or ExperienceHigh school diploma or its equivalent is required.
One year of related experience preferred
Computer SkillsMS Office programs
Jack Henry Silverlake platform
Other QualificationsMust possess excellent telephone and customer service skills.
Must have good oral and written communication skills.
Must maintain punctual and regular attendance.
Must present a friendly, professional image and conduct.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.
We're committed to bringing passion and customer focus to the business.The Consumer Loan Specialist I will be responsible for managing a portfolio of consumer loans.This position will serve as a central point of contact for loan customer inquiries.Essential Duties and ResponsibilitiesRespond to customer phone calls and emails and provide quality customer service to consumer loan customers
Assist branch and call center associates with payment processing or loan questions
Resolve any problems or issues that arise with a loan efficiently and in a timely manner
Process telephone payments for consumer loan customers
Assist customers with automatic payments, payment extensions, due date changes, and various other loan file maintenance items
Logs complete and accurate notes of all correspondence with customers in the bank's system of record
Ensure that post-closing loan exceptions are resolved within the standard timing set by bank management and policy
Adheres to loan policies and procedures with complete documented files to ensure satisfactory reviews from internal and external audits.
Ability to meet individual goals and contribute in a team-oriented environment to ensure departmental and company goals are met. Sets and achieves challenging goals without direct supervision and contributes to a positive team spirit.
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned by management.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.SkillsAbility to read and comprehend simple instructions, short correspondence and memorandums.
Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
Ability to write simple correspondence
Education and/or ExperienceHigh school diploma or its equivalent is required.
One year of related experience preferred
Computer SkillsMS Office programs
Jack Henry Silverlake platform
Other QualificationsMust possess excellent telephone and customer service skills.
Must have good oral and written communication skills.
Must maintain punctual and regular attendance.
Must present a friendly, professional image and conduct.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.