Beehive Industries
IT Support Technician II
Beehive Industries, Knoxville, Tennessee, United States, 37955
At Beehive Industries, we believe there is a better way to meet our customer's needs. Through Additive Manufacturing, Beehive Industries helps develop and produce solutions for our customers at unprecedented speeds, while never compromising the aerospace level quality that they need for their critical work. This role will be located at our Knoxville, Tennessee facility.
If you are an IT Support Technician superstar with the passion to work collaboratively and be part of a growing team that wants to win together, apply today!
Overview
:
As a key member of the Beehive Industries IT department, the IT Support Technician will work in close coordination with the IT Team in performing all activities associated with installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, and capability to be a self-starter. Experience in supporting an Engineering and Manufacturing environment is a plus.
Responsibilities
:
Assist users in resolving computer hardware and software issuesEnsure quick response times to facilitate maximum uptime for all users and systemsConfigure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software: Desktop and Laptop Computers Printers, Copiers, Plotters Servers Network Infrastructure Telecommunication Systems - wired, wireless and cellularGeneral administration functions such as password resets, adds/remove/change permissions on Active Directory and Email Accounts based on established workflowsTroubleshoot and report network issues to Network Engineer or SupervisorAssist users with supported software and hardware with the approach of understanding of technology from a user's perspective while providing an expert level of supportEscalate unknown/unsolved issues to appropriate internal or external support resourcesDiscuss with users best practices for PC maintenance and performance. Maintain, track, and control related inventory Utilize third party tools to improve support efficiencyCollaborate with co-workers to share expertise, information and solve problemsOther duties as assigned by Supervisor/ManagerQualifications:
Four plus years of IT support experience in a corporate environmentExpert working knowledge of all Microsoft Windows & Office technologies (Windows 10/11 as well as MS Office 365 Suite)Expert working knowledge of other hosted business applicationsExperience with the following technologies: Engineering, CAD, FEA, CFD, etc. software licensing, installation, and support TCP/IP, DNS, DHCP Active Directory, and Group PolicyVarious Mobile phone support including MDM, VoIP, and other telecommunication technologiesCreate a high level of user satisfaction through accurate and timely follow-up & strong technical skillsMust demonstrate superior organization and time management skillsAbility to routinely lift 20-25 lbs and occasionally lift and move 50+ lbsEducation/Certifications: High School or equivalent required, Associate's Degree or higher preferredA+, Net+, MSCA, and other IT related certificates are a plus
If this sounds like you, please submit an application with your resume. This could be the opportunity you are looking for to expand your skills, contribute to a winning team, and work with talented people who love what they do and take pride in our mission.
Beehive Industries offers a comprehensive benefits package that includes group Medical, Dental, Life, and Short and Long-Term disability coverage from day one. We also offer a generous 401(k) Retirement Savings Plan with a Company match. Every role at Beehive Industries is bonus eligible, and will also receive equity in the company.
Beehive Industries is committed to full compliance with applicable anti-discrimination laws. We are an equal opportunity employer and value diversity at our company. We strive to create an inclusive work environment and will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are an IT Support Technician superstar with the passion to work collaboratively and be part of a growing team that wants to win together, apply today!
Overview
:
As a key member of the Beehive Industries IT department, the IT Support Technician will work in close coordination with the IT Team in performing all activities associated with installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, and capability to be a self-starter. Experience in supporting an Engineering and Manufacturing environment is a plus.
Responsibilities
:
Assist users in resolving computer hardware and software issuesEnsure quick response times to facilitate maximum uptime for all users and systemsConfigure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software: Desktop and Laptop Computers Printers, Copiers, Plotters Servers Network Infrastructure Telecommunication Systems - wired, wireless and cellularGeneral administration functions such as password resets, adds/remove/change permissions on Active Directory and Email Accounts based on established workflowsTroubleshoot and report network issues to Network Engineer or SupervisorAssist users with supported software and hardware with the approach of understanding of technology from a user's perspective while providing an expert level of supportEscalate unknown/unsolved issues to appropriate internal or external support resourcesDiscuss with users best practices for PC maintenance and performance. Maintain, track, and control related inventory Utilize third party tools to improve support efficiencyCollaborate with co-workers to share expertise, information and solve problemsOther duties as assigned by Supervisor/ManagerQualifications:
Four plus years of IT support experience in a corporate environmentExpert working knowledge of all Microsoft Windows & Office technologies (Windows 10/11 as well as MS Office 365 Suite)Expert working knowledge of other hosted business applicationsExperience with the following technologies: Engineering, CAD, FEA, CFD, etc. software licensing, installation, and support TCP/IP, DNS, DHCP Active Directory, and Group PolicyVarious Mobile phone support including MDM, VoIP, and other telecommunication technologiesCreate a high level of user satisfaction through accurate and timely follow-up & strong technical skillsMust demonstrate superior organization and time management skillsAbility to routinely lift 20-25 lbs and occasionally lift and move 50+ lbsEducation/Certifications: High School or equivalent required, Associate's Degree or higher preferredA+, Net+, MSCA, and other IT related certificates are a plus
If this sounds like you, please submit an application with your resume. This could be the opportunity you are looking for to expand your skills, contribute to a winning team, and work with talented people who love what they do and take pride in our mission.
Beehive Industries offers a comprehensive benefits package that includes group Medical, Dental, Life, and Short and Long-Term disability coverage from day one. We also offer a generous 401(k) Retirement Savings Plan with a Company match. Every role at Beehive Industries is bonus eligible, and will also receive equity in the company.
Beehive Industries is committed to full compliance with applicable anti-discrimination laws. We are an equal opportunity employer and value diversity at our company. We strive to create an inclusive work environment and will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.