Senior Associate Director, Ticket Operations

Apply for Job Job ID365393 LocationTwin Cities Job FamilyAthletics Full/Part TimeFull-Time Regular/TemporaryRegular Job Code9791TK Employee ClassAcad Prof and Admin Add to Favorite Jobs Email this Job About the Job POSITION SUMMARY (PURPOSE OF POSITION): Provide advanced leadership and strategic oversight to the ticket operations and sales departments, including, but not limited to: ticket operations, ticket sales, and business intelligence departments. RESPONSIBILITIES: * 30% - Serve as the primary ticket operations contact for men's hockey and select other sports or B1G and NCAA Championship events. Responsible for the planning, organizing and administering of season, group, individual, and complimentary tickets for assigned sports. Set up events and maintain seating manifests. Evaluate ticket pricing and revenue trends and make strategic decisions on pricing to maximize ticket and annual fund revenue. * 20% - Serve as the secondary point of contact for Football ticket operations. Serve as the primary point of contact in the football game day box office and oversee all game day staff of up to 15-20 individuals. * 20% - Serve as the director supervisor for one (1) Ticket Coordinator position. Provide strategic oversight for this individual that will be the primary ticketing contact for women's basketball, wrestling and baseball. * 15% - Make daily operational decisions and coordinate the day-to-day operations of the office. * 5% - Supervise and train student and part time staff and assist with scheduling for office duties and events. * 5% - Balance and reconcile ticket sales and complimentary tickets in conjunction with the Ticket Office Senior Accountant. * 5% - Create and maintain collaborative relationships with contacts from other departments within Gopher Athletics such as the Golden Gopher Fund, Marketing, Event Management, Facilities, Coaching Staffs, etc. DESIRED OUTCOMES: * Drive efficiencies in all ticketing related departments as they regard communication, production, and accuracy. * Represent the University of Minnesota in a positive manner both on and off duty. * Bring a commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment. WORK SCHEDULE: * Monday-Friday 8:30am - 5:00pm. * Game day duties will require weekend and/or evening scheduling. * Away game travel may be required. * This position is not eligible for overtime. Qualifications REQUIRED QUALIFICATIONS: * BA/BS degree. * Relevant work experience to equal at least 6 years. * Experience working with Paciolan ticketing systems. * Experience working with the Eloqua email marketing platform. * Ability to work non-standard hours including nights and weekends. * Ability to work independently and prioritize revenue generating opportunities. DESIRED QUALIFICATIONS: * Experience working within the University of Minnesota System * Experience supervising ticket operations for collegiate sporting events at the Power 4 level. * Experience managing ticket operations for a division 1 hockey program * Experience supervising full or part time staff. * Experience transitioning to and maintaining digital ticketing. * Familiarity with Microsoft Office Suite of products. * Proven ability to meet deadlines. * HTML experience or desire to learn. * Strong interpersonal skills and customer service background. About the Department With more than 140 years of tradition, Gopher Athletics is one of the oldest and most decorated athletics departments in the country. Minnesota was a charter member of the Big Ten Conference - our teams have won more than 200 conference titles to go with 26 national titles. There are more than 600 student-athletes and nearly 300 full-time employees in our athletics department. That community has built Minnesota into a nation's top-ranked public school with respect to student-athlete academic performance in each of the past four years, a span of time during which the Gophers have won 1 conference team titles and a collection of individual conference and national crowns. Housed in the historic Dinkytown neighborhood on the northern edge of the University campus, Gopher Athletics is succeeding against a backdrop unique in college athletics, nestled at the heart of a bustling, modern metro area. We are proud of our decorated history, but we are prepared to achieve even greater success in the years to come. Ski-U-Mah! United Are We Gopher Athletic's Commitment to Diversity & Inclusion Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Employee Transit Pass with free or reduced rates in the Twin Cities metro area Please visit the Office of Human Resources website for more information regarding benefits. Pay and Benefits Pay Range: $63,413.22- $70,000; depending on education/qualifications/experience Time Appointment: 75%-100% Appointment Position Type: Faculty and P&A Staff Please visit the Office of Human Resources website for more information regarding benefit eligibility. The University offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Employee Transit Pass with free or reduced rates in the Twin Cities metro area How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.