Blue-Halo.org
Help Desk Specialist
Blue-Halo.org, Albuquerque, New Mexico, United States, 87101
Provide end-user support to diagnose and solve technology issues (via phone, in-person, using remote access tools, and through the Help Desk ticketing system)Provide customer service while maintaining professionalism at all timesMaintain a critical focus on accuracy and attention to detailManage and advance BlueHalo IT infrastructure and its services as part of the IT teamImplement enterprise-level management best practices, tailored to suit our network and security postureEnsure compliance with all applicable corporate and cybersecurity policiesPrepare and maintain documentation for systems, user guidance, policies, and practicesJob Qualifications:
Bachelor's degree plus two years' experience in providing IT customer service OR 4 years of experienceProficient in troubleshooting and resolving issues with commonly used technologies and software including, but not limited to: Microsoft Office 365, Windows and Mac operating systems, network printing, and application supportAbility to work independently and with a team, identify areas where improvement is needed, and identify and implement solutionsA security-minded approach to all IT effortsExcellent time management skillsWillingness to support end-users with all IT related issues, including after hours on-call supportStrong communication (both written and verbal) and technical documentation skillsFamiliarity with basic networking concepts
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Bachelor's degree plus two years' experience in providing IT customer service OR 4 years of experienceProficient in troubleshooting and resolving issues with commonly used technologies and software including, but not limited to: Microsoft Office 365, Windows and Mac operating systems, network printing, and application supportAbility to work independently and with a team, identify areas where improvement is needed, and identify and implement solutionsA security-minded approach to all IT effortsExcellent time management skillsWillingness to support end-users with all IT related issues, including after hours on-call supportStrong communication (both written and verbal) and technical documentation skillsFamiliarity with basic networking concepts
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)