Randstad
network engineer - junior
Randstad, Roanoke, Texas, United States, 76299
network engineer - junior.
roanoke , texas
posted november 6, 2024
job details
summary
$29.37 - $34.37 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1071442
job details
job summary:
Responsibilities:
Analyze and resolve application issues in production.
Documenting Resolutions in Schwab's Knowledge Article System.
Perform troubleshooting/debugging, issue triaging. Provide off hours on-call escalation on a rotational basis in support of service recovery events
Coordinate and provide off hours Release/Deployment/Maintenance support and application health validation as requested.
Maintain a full working knowledge of the Contact Center applications including error handling, alarming and monitoring
Maintain Schwab's current Contact Center platforms and push for new technologies/advancement in the IVR, Voice, Chat and Email arenas
Maintain and promote environment objects such as certificates, password rotations, currency patching in alignment with Schwab's security standards and guidelines. Manage and work with various infrastructure teams, vendors, and peers
At least three years' experience in production support of voice applications including IVR, Session Border Controllers, Genesys Voice, CTI Softphone technology, VoIP, Contact Center Cloud Technology
Qualifications:
problem-solving and decision-making skills as well as poise under pressure
Experience working an Agile environment
communication and interpersonal skills
Solid understanding of automated deployment processes and tools such as Bitbucket/Bamboo and/or Jenkins (plus)
Genesys Cloud (Chat and Email) or NICE inContact Cloud
Solid Linux Operating system College degree in Computer Science
Experience with configuring System Monitoring and Alerting Tools for a Contact Center Environment (Splunk, AppDynamics, ITSI, etc)
Broad knowledge of Web technologies: languages, frameworks, techniques, industry trends, etc.
Experience in troubleshooting/debugging application issues.
Change Management, Incident management, Problem management, Root Cause analysis
Knowledge of Load balancing tools and F5 Load balancers a plus
location: Westlake, Texas
job type: Contract
salary: $29.37 - 34.37 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Analyze and resolve application issues in production.
Documenting Resolutions in Schwab's Knowledge Article System.
Perform troubleshooting/debugging, issue triaging. Provide off hours on-call escalation on a rotational basis in support of service recovery events
Coordinate and provide off hours Release/Deployment/Maintenance support and application health validation as requested.
Maintain a full working knowledge of the Contact Center applications including error handling, alarming and monitoring
Maintain Schwab's current Contact Center platforms and push for new technologies/advancement in the IVR, Voice, Chat and Email arenas
Maintain and promote environment objects such as certificates, password rotations, currency patching in alignment with Schwab's security standards and guidelines. Manage and work with various infrastructure teams, vendors, and peers
qualifications:
Experience level: Entry Level
Minimum 2 years of experience
Education: Bachelors
skills:
Network SecurityEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
roanoke , texas
posted november 6, 2024
job details
summary
$29.37 - $34.37 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1071442
job details
job summary:
Responsibilities:
Analyze and resolve application issues in production.
Documenting Resolutions in Schwab's Knowledge Article System.
Perform troubleshooting/debugging, issue triaging. Provide off hours on-call escalation on a rotational basis in support of service recovery events
Coordinate and provide off hours Release/Deployment/Maintenance support and application health validation as requested.
Maintain a full working knowledge of the Contact Center applications including error handling, alarming and monitoring
Maintain Schwab's current Contact Center platforms and push for new technologies/advancement in the IVR, Voice, Chat and Email arenas
Maintain and promote environment objects such as certificates, password rotations, currency patching in alignment with Schwab's security standards and guidelines. Manage and work with various infrastructure teams, vendors, and peers
At least three years' experience in production support of voice applications including IVR, Session Border Controllers, Genesys Voice, CTI Softphone technology, VoIP, Contact Center Cloud Technology
Qualifications:
problem-solving and decision-making skills as well as poise under pressure
Experience working an Agile environment
communication and interpersonal skills
Solid understanding of automated deployment processes and tools such as Bitbucket/Bamboo and/or Jenkins (plus)
Genesys Cloud (Chat and Email) or NICE inContact Cloud
Solid Linux Operating system College degree in Computer Science
Experience with configuring System Monitoring and Alerting Tools for a Contact Center Environment (Splunk, AppDynamics, ITSI, etc)
Broad knowledge of Web technologies: languages, frameworks, techniques, industry trends, etc.
Experience in troubleshooting/debugging application issues.
Change Management, Incident management, Problem management, Root Cause analysis
Knowledge of Load balancing tools and F5 Load balancers a plus
location: Westlake, Texas
job type: Contract
salary: $29.37 - 34.37 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Analyze and resolve application issues in production.
Documenting Resolutions in Schwab's Knowledge Article System.
Perform troubleshooting/debugging, issue triaging. Provide off hours on-call escalation on a rotational basis in support of service recovery events
Coordinate and provide off hours Release/Deployment/Maintenance support and application health validation as requested.
Maintain a full working knowledge of the Contact Center applications including error handling, alarming and monitoring
Maintain Schwab's current Contact Center platforms and push for new technologies/advancement in the IVR, Voice, Chat and Email arenas
Maintain and promote environment objects such as certificates, password rotations, currency patching in alignment with Schwab's security standards and guidelines. Manage and work with various infrastructure teams, vendors, and peers
qualifications:
Experience level: Entry Level
Minimum 2 years of experience
Education: Bachelors
skills:
Network SecurityEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.