Cognizant North America
Deskside Support / Field Services - Onsite
Cognizant North America, Lake Forest, Illinois, United States, 60045
This Onsite position is open to any qualified applicant in the United States.A qualified applicant must be local to Lake Forrest, Illinois
or be open to relocation to Illinois.Practice - CIS - Cloud, Infrastructure, and Security Services
About Cloud Infrastructure & Security Services:
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers! We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era! Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to lead the business in a secure environment.Job Title: Deskside Support / Field Services - Onsite
Required skills:
experience on the SCCM, Intune and AVDField Services, Desktop Support- Remote, Windows 10, LAN and WAN and Service Now
Job Duties and Responsibilities:
Leads all activities related to the staffing and operation of a deskside support teamPlans, prioritizes, and schedules deskside support activities to ensure continuity of serviceLeads, directs, evaluates, and develops deskside staff to ensure that users receive proficient and timely serviceAnalyzes deskside support inquiries to identify recurring problems, recommend solutions, and identify areas where deskside service can be improvedEnsure that deskside support staff use and maintain problem management databases or other help desk software so that deskside support activities and performance can be supervisedDevelop problem-solving guidelines, checklists, or other materials to assist deskside support staff in responding to user problems that are recurring or routineEvaluates Deskside Support Systems and Processes for efficiencies and recommend improvements, as neededTake care of intensified inquiries from the deskside support team membersManages one or more small to medium-sized teams consisting of a few disciplines.Perform annual/semiannual performance reviewsAddress's deskside support technicians when technicians are raised by customerSalary and Other Compensation:
Applications will be accepted until November 21,2024.The annual salary for this role is between $37,804 to$74,500 depending on the experience and other qualifications of the successful candidate.This job is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#LI-DC1 #CB #Ind123
or be open to relocation to Illinois.Practice - CIS - Cloud, Infrastructure, and Security Services
About Cloud Infrastructure & Security Services:
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers! We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era! Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to lead the business in a secure environment.Job Title: Deskside Support / Field Services - Onsite
Required skills:
experience on the SCCM, Intune and AVDField Services, Desktop Support- Remote, Windows 10, LAN and WAN and Service Now
Job Duties and Responsibilities:
Leads all activities related to the staffing and operation of a deskside support teamPlans, prioritizes, and schedules deskside support activities to ensure continuity of serviceLeads, directs, evaluates, and develops deskside staff to ensure that users receive proficient and timely serviceAnalyzes deskside support inquiries to identify recurring problems, recommend solutions, and identify areas where deskside service can be improvedEnsure that deskside support staff use and maintain problem management databases or other help desk software so that deskside support activities and performance can be supervisedDevelop problem-solving guidelines, checklists, or other materials to assist deskside support staff in responding to user problems that are recurring or routineEvaluates Deskside Support Systems and Processes for efficiencies and recommend improvements, as neededTake care of intensified inquiries from the deskside support team membersManages one or more small to medium-sized teams consisting of a few disciplines.Perform annual/semiannual performance reviewsAddress's deskside support technicians when technicians are raised by customerSalary and Other Compensation:
Applications will be accepted until November 21,2024.The annual salary for this role is between $37,804 to$74,500 depending on the experience and other qualifications of the successful candidate.This job is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#LI-DC1 #CB #Ind123