University of Washington
CRM SPECIALIST (TEMPORARY)
University of Washington, Seattle, Washington, us, 98127
If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email UWHires and we will be happy to assist you.Job Location Detail: Hybrid position - 4 days/week remote, 1 day onsite. 100% remote arrangement may be considered, subject to leadership approval.Posting Date: 10/03/2024Closing Info: Closes On 11/24/2024Shift: First ShiftBenefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website.Please note that this position has been re-posted. If you have already submitted your application, you need not submit it again, as it has already been received.As a UW employee, you have a unique opportunity to change lives on our campuses, in our state, and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.The Vice Provost of Academic and Student Affairs has an outstanding opportunity for a
Temporary
CRM Specialist (Temp) to join their team.The Vice Provost of Academic and Student Affairs (ASA) oversees teams focused on pilot and project support and advancement, the Center for Teaching and Learning, Academic Technologies, and Enrollment Management with the mission of enhancing the student experience for all students, inside and outside the classroom.DUTIES AND RESPONSIBILITIESCRM Platform Management and Maintenance (35%)Respond to change requests and user questions submitted to ASA-IS ticketing system.Troubleshoot workflow issues and ensure data integrity.Work with subject matter experts (SMEs) within ASA and other EO units to identify and implement improvements to ASA maintained CRM systems.Ensure secure handling of confidential and FERPA-protected data.Implement, manage, and support customer relationship management system(s) for divisional web needs.Monitor workflows and respond to system problems or emergency situations that may occur during scheduled or non-scheduled work hours.CRM Platform Design and Development (35%)Design and develop forms, workflows, and system integrations supporting the CRM platform.Ensure all content and workflows meet State and University accessibility requirements.Identify and implement solutions to improve CRM system operations and functionality through the development and design of scripts, queries, and external integrations.Website Content Management (20%)Respond to content update requests submitted to ASA IS ticketing system.Create and maintain website content in support of ASA and other EO units.Troubleshoot website issues.Work with subject matter experts (SMEs) within ASA and other EO units to maintain editorial integrity of content.Documentation and Training (10%)Document operational processes as they relate to ASA-IS CRM instances.Keep up-to-date with CRM system updates and best practices, including attending trainings and conferences.Other duties as assigned.MINIMUM REQUIREMENTSBachelor's degreeTwo years' experience in Customer Relationship Management systems (e.g. Slate, Dynamics, Salesforce), web page design, form building, XHTML/CSS, SQL, and accessibility standards.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.ADDITIONAL REQUIREMENTSGood written and oral communication skills, user liaison skills, and interpersonal skills.Ability to work independently and collaboratively with minimum supervision.Must be able to exercise initiative and judgment and be able to manage details accurately.Desire and ability to learn new technologies and procedures, and to share knowledge with colleagues.DESIRED QUALIFICATIONSExperience working in higher education environments.Experience working within a small team of developers.Experience working with Slate CRMExperience working with Wordpress content management system.Application Process:
The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Please note that your application will not be reviewed until all required
#J-18808-Ljbffr
Temporary
CRM Specialist (Temp) to join their team.The Vice Provost of Academic and Student Affairs (ASA) oversees teams focused on pilot and project support and advancement, the Center for Teaching and Learning, Academic Technologies, and Enrollment Management with the mission of enhancing the student experience for all students, inside and outside the classroom.DUTIES AND RESPONSIBILITIESCRM Platform Management and Maintenance (35%)Respond to change requests and user questions submitted to ASA-IS ticketing system.Troubleshoot workflow issues and ensure data integrity.Work with subject matter experts (SMEs) within ASA and other EO units to identify and implement improvements to ASA maintained CRM systems.Ensure secure handling of confidential and FERPA-protected data.Implement, manage, and support customer relationship management system(s) for divisional web needs.Monitor workflows and respond to system problems or emergency situations that may occur during scheduled or non-scheduled work hours.CRM Platform Design and Development (35%)Design and develop forms, workflows, and system integrations supporting the CRM platform.Ensure all content and workflows meet State and University accessibility requirements.Identify and implement solutions to improve CRM system operations and functionality through the development and design of scripts, queries, and external integrations.Website Content Management (20%)Respond to content update requests submitted to ASA IS ticketing system.Create and maintain website content in support of ASA and other EO units.Troubleshoot website issues.Work with subject matter experts (SMEs) within ASA and other EO units to maintain editorial integrity of content.Documentation and Training (10%)Document operational processes as they relate to ASA-IS CRM instances.Keep up-to-date with CRM system updates and best practices, including attending trainings and conferences.Other duties as assigned.MINIMUM REQUIREMENTSBachelor's degreeTwo years' experience in Customer Relationship Management systems (e.g. Slate, Dynamics, Salesforce), web page design, form building, XHTML/CSS, SQL, and accessibility standards.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.ADDITIONAL REQUIREMENTSGood written and oral communication skills, user liaison skills, and interpersonal skills.Ability to work independently and collaboratively with minimum supervision.Must be able to exercise initiative and judgment and be able to manage details accurately.Desire and ability to learn new technologies and procedures, and to share knowledge with colleagues.DESIRED QUALIFICATIONSExperience working in higher education environments.Experience working within a small team of developers.Experience working with Slate CRMExperience working with Wordpress content management system.Application Process:
The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Please note that your application will not be reviewed until all required
#J-18808-Ljbffr