Charter Communications
Senior Manager, Marketing Research
Charter Communications, Stamford, Connecticut, United States, 06925
JOB SUMMARYThis position is responsible for leading a variety of marketing research activities that support multiple functions across the company. This individual will report to the Dir, Marketing Research and manage external research consultants and lead vendors to deliver against a highly strategic set of marketing research objectives. This position will also help on-board new team members and serve as a resource for more junior team members. The position will work proactively across the organization to identify, champion and act on research and information needs. This position involves extensive research design, primary and secondary research reporting, and research project management.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the customer experience.
Responsible for leading the development of new research efforts across a variety of initiatives.
Construct research to help guide internal clients to make informed business decisions.
Present findings and recommendations to key stakeholders, including sr. leadership.
Be a strategic thinker with an eye to help move the business forward.
Efficiently and effectively manage appropriate partnerships, vendors, contractors, consultants, etc.
Work collaboratively with internal teams on a variety of research projects.
Lead multiple primary research projects, including advertising testing, product usability, and satisfaction and brand health trackers.
Manage the research budget.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishExperience working with qualitative and quantitative research methodologiesAbility to analyze and interpret data to make recommendations based on analysis and expertiseAbility to identify research necessary to address a multitude of business needsExperience interpreting and summarizing secondary data (e.g. Forrester, Mintel, etc.)Resourceful, proactive, detail-oriented and able to thrive in fast-paced environment while managing multiple projects at onceAdvanced proficiency with Excel and PowerPoint; proficient in other desktop applicationsAbility to manage multiple projects at one time and handle shifting prioritiesRequired EducationBachelors degree in Research, Marketing, Business, Management or related fieldRequired Related Work Experience and Number of YearsProject management experience - 5+Marketing Research experience - 7+PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeKnowledge of all major research methodologies, leading companies, associations, publications, industry trends and innovationsKnowledge of Comperemedia, Kantar, Forrester and SNL platformsKnowledge of cable television, internet, media and telephony products and servicesWORKING CONDITIONSOffice environment, light to moderate travel required (10-20%)MRS615 2024-43800 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Responsible for leading the development of new research efforts across a variety of initiatives.
Construct research to help guide internal clients to make informed business decisions.
Present findings and recommendations to key stakeholders, including sr. leadership.
Be a strategic thinker with an eye to help move the business forward.
Efficiently and effectively manage appropriate partnerships, vendors, contractors, consultants, etc.
Work collaboratively with internal teams on a variety of research projects.
Lead multiple primary research projects, including advertising testing, product usability, and satisfaction and brand health trackers.
Manage the research budget.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishExperience working with qualitative and quantitative research methodologiesAbility to analyze and interpret data to make recommendations based on analysis and expertiseAbility to identify research necessary to address a multitude of business needsExperience interpreting and summarizing secondary data (e.g. Forrester, Mintel, etc.)Resourceful, proactive, detail-oriented and able to thrive in fast-paced environment while managing multiple projects at onceAdvanced proficiency with Excel and PowerPoint; proficient in other desktop applicationsAbility to manage multiple projects at one time and handle shifting prioritiesRequired EducationBachelors degree in Research, Marketing, Business, Management or related fieldRequired Related Work Experience and Number of YearsProject management experience - 5+Marketing Research experience - 7+PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeKnowledge of all major research methodologies, leading companies, associations, publications, industry trends and innovationsKnowledge of Comperemedia, Kantar, Forrester and SNL platformsKnowledge of cable television, internet, media and telephony products and servicesWORKING CONDITIONSOffice environment, light to moderate travel required (10-20%)MRS615 2024-43800 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.