Program Specialist 2 - CRM and Data Management

Program Specialist 2 - CRM and Data Management About Eastern Washington University: Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU's 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington's second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor's and master's degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds. Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by https://collegesofdistinction.com/, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a https://collegesofdistinction.com/best-colleges-of-distinction/ (CoD). Money magazine recently named https://money.com/best-colleges/profile/eastern-washington-university/. Tribal Land Acknowledgement Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this placethe knowledge that comes from the land. Job Summary: The Admissions Office and Graduate Programs Office (GPO ) are devoted to the mission of Eastern Washington University: to be an engine for social mobility by providing students access to high quality graduate programs. We are hard-working support units driven by collaboration, systemic solutions, and student success. We are seeking a collaborative and motivated individual to join our team as a Program Specialist 2 CRM and Data Management. This role is pivotal in enhancing the admissions experience for EWU graduate students. In this position, you will spearhead various initiatives aimed at supporting graduate students throughout their academic journey. The Program Specialist 2 CRM and Data Management will report to the Associate Director Admissions with a dotted reporting line to the Director of the Graduate Programs Office. This position will be colocated in the Admissions and Graduate Offices. The primary focus will be on advancing the graduate student experience to enhance enrollment and retention through effective utilization of the CRM system. This position will involve implementing data-driven strategies and providing user support and training to ensure the seamless functioning of the Slate system in support of graduate recruitment, admissions, and retention efforts. The best candidates for this position will contribute to a positive, team-oriented culture. The Program Specialist 2 CRM and Data Management will collaborate with staff and faculty across the institution. This description identifies general requirements of typical work expectations and does not necessarily describe all duties that may evolve over time. EWU does not discriminate in its programs and activities on the basis of race, color, creed, re