Insight Global
Application Support Team Lead
Insight Global, Dallas, Texas, United States, 75215
An employer in Tampa, Florida is looking for an Application Support Team Lead in Dallas, Texas. This person will:
Have 80% of their working day consist of leadership tasks, 20% hands-on work in application support- they will be working side-by-side with their L3 Support team members. They will help them analyze and spread the work across the team as well. They will be managing about 8-15 people. This will vary as the team works very cross functionally.
Enforce and monitor Service Level Agreements (SLAs), ensuring alignment with organizational needs and objectives while keeping team aligned with these expectations with stakeholders.
Provide end-to-end support for applications under their supervision, assisting in troubleshooting issues to ensure quality control across the team.
Manage application support within Microsoft Azure PaaS and IaaS (this will be on virtual machines, databases, and networking components)
Create and troubleshoot SQL queries, manage database interactions, and apply PowerShell scripting as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
10+ years of experience in IT with progressive leadership responsibilities and in application support Experience with SQL (and SQL databases) as well as Powershell for query handling and automation purposes Experience with Azure Kubernetes Services/AKS Experience troubleshooting applications written in .Net/Microsoft (does not need to know how to code, but have a good understanding of code structure from a support perspective) Experience with ITIL Ticket Management/ITSM Experience with ServiceNow for managing/tracking/reporting support tickets
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
10+ years of experience in IT with progressive leadership responsibilities and in application support Experience with SQL (and SQL databases) as well as Powershell for query handling and automation purposes Experience with Azure Kubernetes Services/AKS Experience troubleshooting applications written in .Net/Microsoft (does not need to know how to code, but have a good understanding of code structure from a support perspective) Experience with ITIL Ticket Management/ITSM Experience with ServiceNow for managing/tracking/reporting support tickets
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.