Insight Global
RPO - Application Support Engineer
Insight Global, Chicago, Illinois, United States, 60290
*This role is hybrid onsite, 2x days per week in downtown Chicago, IL*
The Application Support Engineer will be responsible for support and maintenance of 4-5 banking applications both on-prem and Azure hosted in a Windows environment. The applications include an account payables (Fiserv) application, loan collateral application, signature card application, and 1-2 new onboarded applications.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
3-5+ years of experience in an application support role, with 1+ years of application support experience in banking. Strong understanding of banking applications and systems (such as account payables apps, Fiserv applications, loan applications, wire/card/ACH apps, etc.) Experience troubleshooting, performing remediation, patches, installs, etc. to applications. Experience with using ITIL Change, Incident and Problem management processes and coordinating production support needs. Experience documenting application deficiencies, deviations, application flow diagrams, SCM plans, etc. Familiarity with Azure cloud/Azure hosted applications. General understanding of networking concepts, and Privileged Access Management/Privileged Identity Management concepts. Understanding of regulatory projects and validating/submitting responses to requests for information from audits. Experience with ADO and ServiceNow (or similar) for tickets, backlog, and incidents.
Nice to Have Skills & Experience
SQL query writing experience. Experience supporting applications in migration to cloud/Azure. File integration experience.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
The Application Support Engineer will be responsible for support and maintenance of 4-5 banking applications both on-prem and Azure hosted in a Windows environment. The applications include an account payables (Fiserv) application, loan collateral application, signature card application, and 1-2 new onboarded applications.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
3-5+ years of experience in an application support role, with 1+ years of application support experience in banking. Strong understanding of banking applications and systems (such as account payables apps, Fiserv applications, loan applications, wire/card/ACH apps, etc.) Experience troubleshooting, performing remediation, patches, installs, etc. to applications. Experience with using ITIL Change, Incident and Problem management processes and coordinating production support needs. Experience documenting application deficiencies, deviations, application flow diagrams, SCM plans, etc. Familiarity with Azure cloud/Azure hosted applications. General understanding of networking concepts, and Privileged Access Management/Privileged Identity Management concepts. Understanding of regulatory projects and validating/submitting responses to requests for information from audits. Experience with ADO and ServiceNow (or similar) for tickets, backlog, and incidents.
Nice to Have Skills & Experience
SQL query writing experience. Experience supporting applications in migration to cloud/Azure. File integration experience.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.