Sr. EPIC Application Analyst

Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20 What We Are Looking For The Sr. EPIC Application Analyst plans, analyzes, designs, and modifies EHR (electronic health record) software applications, including encoding, testing, debugging, and installing to support the implementation of one or more software modules. Consults with users to identify current operating procedures and to clarify program objectives. May be expected to write documentation describing program development, logic, coding, and corrections. An expert in one or more highly specialized areas within the EPIC environment. Their main role is developing clinical/business solutions. Design and present solutions and options that improve patient care, enhance patient engagement, improve operational efficiency, and improve the organization's financial position. Integrates organizational knowledge with thoughtful design and implements the EPIC system build. Reviews and analyzes systems including testing and documenting EPIC applications. Understands system options and configurations completely and can suggest and lead teams through decisions on the best way to configure and utilize the EHR system. Schedule : 4 days per week, 10 hours per day, Monday - Thursday, 7:00 am -5:30 pm | Location : Hospitality Lane Administrative Offices, San Bernardino, CA ESSENTIAL FUNCTIONS AND DELIVERABLES Under direction, performs specialized healthcare information systems analysis and provides expertise in one or more areas of systems analysis for a healthcare cluster. Provides expertise in healthcare information systems analysis, including definition of user requirements, feasibility studies, design, program specifications, testing, and implementation of clinical/financial applications or infrastructure; ensures functional and technical requirements are fully documented. Evaluates impacts, analyzes constraints, and assesses risk to support go/no go for complex systems; coordinates preparation of detailed specifications, addressing scope and boundaries of the system, data requirements, algorithms, user functions, forms and reports, clinical/financial/patient access workflows, interfaces, security, and business continuity requirements. Documents process flows, existing and future process flow improvements. Standardizes all data elements across all settings. Documents all alerts' notifications and approvals. Defines all interfaces requirements. Completes system design for implementation and optimization of EHR modules. Conducts unit, system tests and integration tests. Develops conversion plans, policies and procedures and training plans. Supports system go-live, ongoing maintenance and enhancements. Work with end-users on improving the user experience and communicate ideas and feed back to the EHR Developers / Supervisor / Management team. Work with 3rd party vendors or collaborators to create and deactivate user accounts, ensure permissions, and access levels for staff are set correctly. Produce clear and concise documentation for various modules of EHR/ EMR /EDR and other applications and ensure that all documentation stays up to date. Participate in training clinical/administrative staff on new forms and functionality and work with staff on testing the new forms and functionality. Create basic reports for clinical documentation, auditing, and data requests. Serves as the expert EPIC resource and advocate for assigned user group(s) agency wide. Assists with a variety of related projects and staff education on an ad hoc basis. Provide solutions for application issues and complex support for trouble shooting difficult situations. Acts as the main point of contact resource for complex issues needing resolution. Mentors' other analysts on troubleshooting issues of intermediate to advanced complexity and creating system design solutions. Ability to travel to other clinics as necessary; must have a reliable vehicle, valid driver's license, and auto insurance. Other duties as listed in the official job description. QUALIFICATIONS: Education: Bachelor's degree in Computer Science, Systems or related field required. Experience in lieu of degree will be considered - see experience. Licensure/Certification: Valid California driver's license, and auto insurance. As a requirement of this position, you must receive EPIC certification for the module you have been hired into -EPIC certification (2 modules). Preferred 1 year experience with embedded builder access in EPIC and be familiar with various EPIC environments to include: PLY, PROD, SUP and TRN. Experience: 5 years related experience of healthcare in electronic health records systems, or similar systems required. Required knowledge/experience: Experience in performing information systems analysis, design, development, testing, implementation, and maintenance of large complex enterprise application systems (clinical and/or financial). Excellent customer service, problem-solving, and technical skills. Familiarity with healthcare terms, data, and technology, including EPIC or other EHR/EMR/EDR products. Healthcare-related systems include Ambulatory, Cadence, Registration, Patient Scheduling (PS), Wisdom, Tapestry, Prelude, MyChart, Professional Billing, Training, clinical applications, and ancillary services applications (lab, radiology, dental, pharmacy). Preferred Experience: Preferred 5-7 years of additional relevant experience: EPIC application support, implementation, or development experience with applications in an ambulatory or medical related industry. Demonstrated innovative and creative EPIC solutions. Works at the highest technical level of all phases of applications, systems analysis, and development build activities. Essential Technical/Motor Skills: Some knowledge of project management software and other project management tools for task tracking and team collaboration efforts. Able to use project planning software, spreadsheets, and word processing software; input data, typing, copying, and effective use of the telephone. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint, MS project, Access, etc). Interpersonal Skills: Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate; accept direction. Essential Mental Abilities: Must be able to define problems and solutions, prioritize workload, critically think, work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; recall information with accuracy; pay close attention to detail. Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas. EEO : SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Full Benefits Package Effective on Your First Day Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more Learn More About the Work We Do: SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish. SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect