Barings
IT Service Management Engineer
Barings, Charlotte, North Carolina, United States, 28245
At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.
We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.
Job Title: Global Technology Operations - IT Service Management - Engineer
Location: Charlotte, NC
Primary Responsibilities
Job duties and responsibilities, not limited to:
At least 5 years of hands-on experience in ServiceNow Platform strategy, governance, and solution architecture.Ideation, design, and development of ServiceNow platform.Develop, configure and customize ServiceNow - collecting requirements, writing implementation plans, creating workflows, write JavaScript, customize the UI, and manage groups & roles.Manage ServiceNow instances (dev, test, prod) including upgrade process and promotion of changes between environments.Coordinate with other ServiceNow resources to define development standards and processes to promote code changes within the instancesUtilize web services (SOAP and REST), email and other relevant technology to integrate 3rd party systems with ServiceNowAutomation of processes using ServiceNow Orchestration and other relevant modules and technologies as well as managing data using ETL between ServiceNow and other systemsAnalyze user requirements and current procedures in order to improve system capabilities, automate process workflowsProficient in JavaScript, and HTMLDevelopment of reports, views and dashboards in ServiceNow and in the consumption of ServiceNow data by other tools/processesCreate and maintain API and data integration processes between ServiceNow and other servicesComfortable working in a fast-paced, results-oriented environmentStrong interpersonal and written communication skills.Qualifications
Bachelor's degree and related work experience.3+ years of experience with ServiceNow requiredExperience with HTML and Java Script required, Knowledge of Jelly script preferred.Good understanding of ITIL frameworks and processes including Incident Management, Problem Management, Change Management, Configuration Management, Release Management and Request FulfillmentKnowledge of LDAP/Active Directory.Experience with MID Server, Orchestration and extending the ServiceNow data modelCertified ServiceNow Application Developer and System Administrator preferredServiceNow Implementation Specialist Certification is a plus#LI-ME1
Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
Barings offers a comprehensive benefits package including:
CORE BENEFITS & WELLNESS
Medical (including Virtual Care), Prescription, Dental, and Vision CoverageFitness Center Reimbursement Program (Including Online Memberships)Employee Assistance Program (EAP)Fertility BenefitsFINANCIAL WELL-BEING
Highly competitive 401(k) Plan with Company MatchHealth Savings Account (HSA) with Company ContributionsFlexible Spending Accounts (FSA) - Health Care & Dependent CareRetirement Health Reimbursement AccountLIFE INSURANCE
Basic and Supplemental Life InsuranceSpouse and Child Life InsuranceTIME OFF, DISABILITY AND LEAVE OF ABSENCE
Paid Vacation, Sick Days and Annual HolidaysPaid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)Short and Long Term Disability PlansPaid Volunteer TimeOTHER BENEFITS
Education Assistance ProgramCharitable Matching Gifts ProgramCommuter Reimbursement ProgramAdoption and Surrogacy Reimbursement Program
We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.
Job Title: Global Technology Operations - IT Service Management - Engineer
Location: Charlotte, NC
Primary Responsibilities
Job duties and responsibilities, not limited to:
At least 5 years of hands-on experience in ServiceNow Platform strategy, governance, and solution architecture.Ideation, design, and development of ServiceNow platform.Develop, configure and customize ServiceNow - collecting requirements, writing implementation plans, creating workflows, write JavaScript, customize the UI, and manage groups & roles.Manage ServiceNow instances (dev, test, prod) including upgrade process and promotion of changes between environments.Coordinate with other ServiceNow resources to define development standards and processes to promote code changes within the instancesUtilize web services (SOAP and REST), email and other relevant technology to integrate 3rd party systems with ServiceNowAutomation of processes using ServiceNow Orchestration and other relevant modules and technologies as well as managing data using ETL between ServiceNow and other systemsAnalyze user requirements and current procedures in order to improve system capabilities, automate process workflowsProficient in JavaScript, and HTMLDevelopment of reports, views and dashboards in ServiceNow and in the consumption of ServiceNow data by other tools/processesCreate and maintain API and data integration processes between ServiceNow and other servicesComfortable working in a fast-paced, results-oriented environmentStrong interpersonal and written communication skills.Qualifications
Bachelor's degree and related work experience.3+ years of experience with ServiceNow requiredExperience with HTML and Java Script required, Knowledge of Jelly script preferred.Good understanding of ITIL frameworks and processes including Incident Management, Problem Management, Change Management, Configuration Management, Release Management and Request FulfillmentKnowledge of LDAP/Active Directory.Experience with MID Server, Orchestration and extending the ServiceNow data modelCertified ServiceNow Application Developer and System Administrator preferredServiceNow Implementation Specialist Certification is a plus#LI-ME1
Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
Barings offers a comprehensive benefits package including:
CORE BENEFITS & WELLNESS
Medical (including Virtual Care), Prescription, Dental, and Vision CoverageFitness Center Reimbursement Program (Including Online Memberships)Employee Assistance Program (EAP)Fertility BenefitsFINANCIAL WELL-BEING
Highly competitive 401(k) Plan with Company MatchHealth Savings Account (HSA) with Company ContributionsFlexible Spending Accounts (FSA) - Health Care & Dependent CareRetirement Health Reimbursement AccountLIFE INSURANCE
Basic and Supplemental Life InsuranceSpouse and Child Life InsuranceTIME OFF, DISABILITY AND LEAVE OF ABSENCE
Paid Vacation, Sick Days and Annual HolidaysPaid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)Short and Long Term Disability PlansPaid Volunteer TimeOTHER BENEFITS
Education Assistance ProgramCharitable Matching Gifts ProgramCommuter Reimbursement ProgramAdoption and Surrogacy Reimbursement Program