IT Systems Manager

JOB TITLE:IT Systems ManagerREPORTS TO:EVP of People & CultureCLASSIFICATION:ExemptLOCATION:Hybrid (Travel to site locations)SUMMARYPlanned Parenthood Southeast is seeking an experienced IT Systems Manager to provide technical support and ensure the smooth operation of our IT infrastructure. The ideal candidate will have a strong background in hardware troubleshooting, help desk support, and experience in front-end and back-end development. This role is essential in maintaining the technology that supports our critical healthcare services and ensuring all staff have the tools and systems they need to perform their work efficiently.ESSENTIAL RESPONSIBILITIESProvide tier 1 and 2 help desk support for hardware, software, and network issues.Troubleshoot and resolve hardware issues, including desktops, laptops, printers, and other peripherals.Manage user accounts, permissions, and access rights for staff.Install, configure, and maintain computer systems and applications.Monitor system performance and proactively address potential issues.Assist with front-end and back-end development to support internal and external applications.Ensure timely response to service requests and maintain communication with staff regarding ticket status.Collaborate with the IT team on larger projects, including system upgrades and the implementation of new technologies.Support the security, integrity, and availability of network systems by enforcing policies and protocols.Document and maintain an inventory of all IT assets and ensure software licensing compliance.Provide training and support to staff on the use of hardware and software.Partner with PPFA and the MSP for larger projects.Qualifications:Bachelor's degree in computer science, Information Technology, or related field, or equivalent work experience.5 years of experience in IT support, with a focus on hardware troubleshooting and help desk functions.3 years of experience in a senior level IT role.Knowledge of front-end technologies (HTML, CSS, JavaScript) and back-end frameworks (e.g., Node.js, Python, PHP).Proficiency with Windows, macOS, and Linux operating systems.Familiarity with ticketing systems, such as Zendesk or Jira.Strong problem-solving skills and the ability to work independently.Excellent communication and customer service skills, with the ability to explain technical issues to non-technical staff.Experience with security practices and backup systems.Knowledge of healthcare IT systems is a plus, but not required.Working Conditions:This position requires the ability to work in a dynamic environment, balancing multiple priorities. Occasional evening or weekend work may be necessary to meet project deadlines or to perform critical updates.Benefits:Planned Parenthood Southeast offers a comprehensive benefits package, including healthcare, retirement contributions, and opportunities for professional development.Starting Salary: 70kPlanned Parenthood Southeast is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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