Lead Business Analyst, Oracle

OverviewThe Lead Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively. This individual is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs. Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the opportunity to create and integrate enterprise-level processes and will support the drive for supply chain innovation unique to the food service industry.About Chick-fil-A Supply : A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.Responsibilities

Serve as Chick-fil-A Supply procurement, inventory and order management subject matter expert from a techno-functional perspectiveSupport Inventory and Order Management daily processes in respect to inventory reconciliation and order processing issuesMapping and configuring business processes in Oracle Order Management ERP and other products and suggesting work around solutions to ensure that the business requirements are addressedBenchmark business process capabilities and cross-process integrationWork with business stakeholders, process owners, and subject matter experts to understand their business process requirements, analyze, document user’s needs, and perform gap analysis to improve and automate how these processes and procedures are performedWork closely with Distribution Center, CFA corporate, Operators, and business partners to ensure optimal alignmentSupport documentation and management of proposed, new, and existing business processesUnderstand business needs and engage with IT to translate needs to technical requirementsDrive efficient and effective performance of business processesSupport creation of training and communication material related to business processesParticipate in the project management of the implementation and enhancement of Oracle and integrated solutions, including coordinating design/solution sessions with all key stakeholdersPossess intimate knowledge of who the customers are and the ability to put others above himself/herselfDemonstrate the ability to value both relationships and resultsNavigate through a confrontational situation, ensuring all parties are treated with honor, dignity, and respectMinimum Qualifications

Bachelor's Degree5 years of relevant work experienceStrong operational experience with enterprise platforms such as Oracle Order Management ERPDeep understanding of chain of custody for critical value streams such as lifecycle management, order to cash, and procure to payExperience with business analysis and business process managementDeep understanding of data relationships to enable downstream performanceWorking knowledge of innovations in supply chain and distribution center facilitiesFamiliar with start-up or new business development environmentsKnowledgeable of and ensure compliance with food safety and general safety standards, quality specifications, local and governmental requirementsExceptional problem solving and communication skills, detail oriented, creative, and has strong organizational skillsAble to anticipate needs, lead multiple projects, and manage shifting prioritiesPreferred Qualifications

8+ years experience with Oracle Cloud Procurement, Inventory, and Order Management modules8+ years experience with Order Management Systems (OMS) integration, configuration and support8+ years supply chain experience with focus on inventory and order management (order to cash) at the enterprise level2 plus years experience with Warehouse Management Systems (WMS)Experience driving integrations between SaaS based enterprise systems and third-party stakeholdersExperience with Master Data Management and Analytics across enterprise systemsBusiness Process Management experienceTravel Requirements

20%Required Level of Education

Bachelor's Degree in Supply Chain, Computer Science, Business Administration, Industrial Engineering, or related field.

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