Computer Support Specialists

Job Title: Computer Support Specialists Location: Albany NY 12206 Duration: 2 years Hours: 9 am to 5pm Description Employees will provide direct care or supervision to patients or residents (or who have access to patients, residents, their living quarters, or their property) at Nursing Homes, Adult Care Facilities, Certified Home Health Agencies, Licensed Home Care Services Agencies, Long Term Home Health Care Programs, or Hospice and Health Homes. General Duties: The successful candidate will assist with the program's administrative functions including: creation and/or maintenance of various paper and electronic filing systems and databases. Performing data entry and analyses of data. Answering incoming phone calls and assisting callers with inquiries. Receiving, and processing e-mail documents. Corresponding with providers via telephone and e-mail. Formatting documents in Microsoft Word, Access, and Excel. Minimum qualifications: One-year experience working in a professional office setting, intermediate working knowledge of Microsoft Office (specifically Word and Excel,) the ability to enter data into, and extract data from, electronic databases. Good organizational skills, including an ability to organize information into reports. Preferred qualifications: Bachelor's Degree, three (3) years' experience in an office setting using electronic databases for data entry, data organization and data extraction. Advanced working knowledge of Microsoft Word, Excel, PowerPoint, SharePoint and Teams. Familiarity with health care facility surveillance, incident (complaint) investigation, correspondence, and reporting.