General Dynamics Information Technology
IT Operations Knowledge Manager
General Dynamics Information Technology, Fairfax, Virginia, United States, 22032
Req ID: RQ189941
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: MBI (T2)
Job Family: Technical Documentation
Skills:
Atlassian Confluence,Information Technology Operations,Knowledge Management,ServiceNow IT Service Management,Writing Articles
Experience:
5 + years of related experience
Job Description:
Technical Editor Senior
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.
The Knowledge Manager shall design, develop, build and integrate Knowledge portal-based business improvement projects. Pro-actively engage the customer/directorate, design and provide training to drive successful delivery of new collaborative capabilities throughout the division. Serve as the expert associated with troubleshooting content-related issues, processes, and procedures within enterprise web portal applications. Reviews and edits materials for punctuation, grammar, and content. Participates in the process of crafting, refining ideas, cultivating sources and bring innovative solutions.
The Knowledge Manager for the TSS Knowledge Management program would be responsible for the following items:
• Under limited supervision, designs complex information technology solutions based on capability and customer requirements
• Attend weekly KM staff meetings to ensure customer mission execution considerations are integrated with portal operations
• Collect and document requirements unable to be met by existing portal capabilities from the assigned communities of interest to provide to the Government KM staff
• Provide outreach to assigned communities of interest consisting of: In-depth customer support on KM tools to include associated ITSM & CRM interfaces; Demonstrating new tools and/or capabilities
• Respond to user requests for information and support for software, business applications and hardware according to ticketing priority and procedures for ServiceNow
• Excellent organizational, communication, and leadership abilities
• Ability to organize and lead others; drives results by planning, prioritizing, and meeting tight required
• Ability to work independently with a self-motivated attitude; capable of overseeing multiple projects simultaneously
• Ability to work with individuals at all levels of our organization
• Ability to collaborate with multiple practices across GDIT’s organization
• Must be able to be a self-starter, work independently and complete tasks efficiently with minimum supervision
REQUIRED QUALIFICATIONS:
• Bachelor’s Degree in library science, information science, or a related field (or equivalent experience)
• Certified Knowledge Manager or ability to obtain within first 6 months of start
• 5+ years of related experience
• Service desk knowledge management experience
• Public Trust Clearance
• Ability to travel to client sites as needed
• Demonstrated expert written and oral communication skills
• Strong inter-department communicator
• Deep analytical and problem-solving skills
• Good knowledge of ServiceNow and Confluence systems for hosting Knowledge articles
• Defining process for Knowledge intake to approvals and implementation.
PREFERRED QUALIFICATIONS:
• Professional KM Services experience
• Working knowledge of industry standard knowledge management (KM), business process engineering, and Agile software development practices
• Proven experience working in a complex technology/enterprise solutions/systems implementation environment
• Intermediate proficiency with MS Visio and MS Project
• Experience with industry leading Knowledge Management Databases and systems such as ServiceNow, Remedy, IPSoft, RightAnswers
• ITIL v4 Certification
• KCS Practices Certification
#GDITPriority
The likely salary range for this position is $69,722 - $86,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: MBI (T2)
Job Family: Technical Documentation
Skills:
Atlassian Confluence,Information Technology Operations,Knowledge Management,ServiceNow IT Service Management,Writing Articles
Experience:
5 + years of related experience
Job Description:
Technical Editor Senior
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.
The Knowledge Manager shall design, develop, build and integrate Knowledge portal-based business improvement projects. Pro-actively engage the customer/directorate, design and provide training to drive successful delivery of new collaborative capabilities throughout the division. Serve as the expert associated with troubleshooting content-related issues, processes, and procedures within enterprise web portal applications. Reviews and edits materials for punctuation, grammar, and content. Participates in the process of crafting, refining ideas, cultivating sources and bring innovative solutions.
The Knowledge Manager for the TSS Knowledge Management program would be responsible for the following items:
• Under limited supervision, designs complex information technology solutions based on capability and customer requirements
• Attend weekly KM staff meetings to ensure customer mission execution considerations are integrated with portal operations
• Collect and document requirements unable to be met by existing portal capabilities from the assigned communities of interest to provide to the Government KM staff
• Provide outreach to assigned communities of interest consisting of: In-depth customer support on KM tools to include associated ITSM & CRM interfaces; Demonstrating new tools and/or capabilities
• Respond to user requests for information and support for software, business applications and hardware according to ticketing priority and procedures for ServiceNow
• Excellent organizational, communication, and leadership abilities
• Ability to organize and lead others; drives results by planning, prioritizing, and meeting tight required
• Ability to work independently with a self-motivated attitude; capable of overseeing multiple projects simultaneously
• Ability to work with individuals at all levels of our organization
• Ability to collaborate with multiple practices across GDIT’s organization
• Must be able to be a self-starter, work independently and complete tasks efficiently with minimum supervision
REQUIRED QUALIFICATIONS:
• Bachelor’s Degree in library science, information science, or a related field (or equivalent experience)
• Certified Knowledge Manager or ability to obtain within first 6 months of start
• 5+ years of related experience
• Service desk knowledge management experience
• Public Trust Clearance
• Ability to travel to client sites as needed
• Demonstrated expert written and oral communication skills
• Strong inter-department communicator
• Deep analytical and problem-solving skills
• Good knowledge of ServiceNow and Confluence systems for hosting Knowledge articles
• Defining process for Knowledge intake to approvals and implementation.
PREFERRED QUALIFICATIONS:
• Professional KM Services experience
• Working knowledge of industry standard knowledge management (KM), business process engineering, and Agile software development practices
• Proven experience working in a complex technology/enterprise solutions/systems implementation environment
• Intermediate proficiency with MS Visio and MS Project
• Experience with industry leading Knowledge Management Databases and systems such as ServiceNow, Remedy, IPSoft, RightAnswers
• ITIL v4 Certification
• KCS Practices Certification
#GDITPriority
The likely salary range for this position is $69,722 - $86,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.