Technology Support Technician I

FORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Technology Support Technician I.Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area.Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status.JOB SUMMARY:This position is responsible for providing technical (hardware and software) support to the entire university community.ESSENTIAL DUTIES/RESPONSIBILITIES:Answers the IT technical support phone line and creates work orders for users.Works with users to resolve specific issues such as logging into a computer/network, resetting passwords, etc.Responds to basic application support questions, and general questions from users.Checks hardware in/out that is on loan to users, logs information into inventory tracking system.Creates documentation for end user to aid in user support.Performs related duties as assigned.KNOWLEDGE REQUIRED BY THE POSITION:Knowledge of university policies and procedures.Knowledge of computers and job-related software programs.Knowledge of computer hardware, software, and peripheral equipment installation.General knowledge of information technology for classroom use.General knowledge of Windows and Mac operating systems.Skill with Microsoft Office for Windows and Apple.Skill in decision making and problem solving.Skill in oral and written communication.Skill in customer service.The Helpdesk Manager assigns work in terms of specific instructions. Tickets may be utilized to assign work. The Helpdesk Manager may spot-check completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.SUPERVISORY CONTROLS:The Helpdesk Manager assigns work in terms of specific instructions. Tickets may be utilized to assign work. The Helpdesk Manager may spot-check completed work for compliance with procedures, accuracy, and the nature and propriety of the final resultsGUIDELINES: Guidelines include hardware and software manufacturer guidelines, university computer usage policies, and other university policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.COMPLEXITY/SCOPE OF WORK:The work consists of varied technical duties. Frequent interruptions contribute to the complexity of the position.The purpose of this position is to provide Tier I technical support for the university campus and off-site locations.CONTACTS:Contacts are typically with co-workers, other university staff, students, vendors, and members of the public.Contacts are typically to give or exchange information, to resolve problems, or to provide services.PHYSICAL DEMANDS/WORK ENVIRONMENT:The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee occasionally lifts light and heavy objects.The work is typically performed in an office. MINIMUM QUALIFICATIONS:High School diploma.One year of related experience required.Customer Service attitude and experience.PREFERRED QUALIFICCATIONS: Certifications such as A+, Net+ Formalized Helpdesk TrainingUSG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .