NANA Regional Corp
Senior Release Engineer / Team Lead
NANA Regional Corp, Ashburn, Virginia, United States, 22011
Cloud Lake Technology is looking for a Senior Release Engineer to support a Department of Homeland Security (DHS) prime contract that provides comprehensive support services for Customs and Border Protection (CBP) to include planning, building, testing, deployment, stabilization of workstation changes, software distribution, patch management, service management, and program and administrative management related tasks. As part of this technical role, you will also serve as the Release Team Lead. To join our team of outstanding professionals, apply today!
Responsibilities
Develops and/or uses existing processes and procedures to deploy workstation software changes and patches successfully to client environment and targeted devices
Develops checks and balances to ensure current client software distribution environment is adequate to support the identified future changes/releases
Performs configuration management and administration and systems management functions to maintain stability, interoperability, and security of software solutions
Evaluates, tests, and integrates workstation changes
Fulfills end user and change requests for operational engineering assignments pertaining to software, deployments, security updates, and overall configuration of client workstation systems
Fulfills end user requests for ad-hoc reporting and information regarding client workstation systems
Provides operations and maintenance support of Microsoft Endpoint Configuration Manager infrastructure, patching, and updates to include troubleshooting issues when they arise
Maintains technical support documents and provide recommendations to improve upon current processes where necessary
Prepares and submits customer deliverable reports for patching, metrics, and software releases
Writes technical support documents, develop technical approaches, and provides recommendations to improve upon current processes where necessary
Ensures implementation of security and compliance features
Provides technical leadership on major tasks or technology assignments
Establishes goals and plans that meet project objectives
Drives technical innovation and process improvement efforts
Leads, motivates, and communicates with your delivery team to ensure that technical requirements are met
Supports corporate initiatives and projects as needed
Qualifications
The candidate shall possess 5+ years of relevant hands-on experience
The candidate shall currently have a bachelor's degree in Cybersecurity, Computer Science, Computer Information Systems, or Information Technology. Demonstrated 9+ years of relevant experience will be considered in lieu of a college degree
Relevant Certifications in either A+, Security+/Network+, OS, Entra, Intune, MECM and/or Microsoft 365 Desktop Administrator Associate, Microsoft 365 Certified Administrator Expert, Microsoft 365 Certified Endpoint Administrator Associate are preferred
Excellent written and verbal communication skills (written and verbal) with experience briefing senior federal executives
Be able to obtain and maintain a favorable CBP suitability determination
Must be a U.S. citizen
Ability to obtain a Top-Secret clearance is preferred as responsibilities in program/portfolio management grow within the company
Strong understanding of Windows 10 and 11 operating systems
Perform Tier III/IV troubleshooting of issues pertaining to client workstation systems and distribution points
Experience utilizing and maintaining enterprise management systems such as Microsoft Endpoint Configuration Manager, Active Directory, MS Entra ID and Intune
Experience utilizing Service Now ticketing system
Demonstrated experience managing Windows Software Update Services (WSUS), Windows Update for Business (WUfB) and enterprise level releases with Microsoft Endpoint Configuration Manager
Experience implementing/troubleshooting Browser Extensions, Group Policy Objects (GPOs) and Group Policy Preferences (GPPs)
Exposure to Cloud Endpoint Management (MS Entra ID, Microsoft Intune, etc.)
Exposure to Applications (M365 Apps, Adobe Creative Cloud, Beyond Trust, etc.)
Ability to troubleshoot application deployments and issues pertaining to MECM infrastructure, distribution points and client-side issues
Experience with Microsoft PowerBI, advanced Excel tables/chart/formulas and PowerPoint.
Excellent process-oriented skills with regards to configuration management and troubleshooting within a complex enterprise environment
Excellent data analysis skills
Excellent command of English (written and spoken) and presentation skills
Excellent interpersonal, organizational, and problem-solving skills, including a superior ability to work effectively at the highest levels within an interagency environment on complex issues requiring consensus-building
Demonstrated ability in developing effective professional and interpersonal relationships with peers and colleagues across multiple functional groups and external partners
Ability to balance responsibilities among assigned activities; including the ability to manage transitions effectively from task to task, and proven adaptability to varying customer needs
Job ID
2024-14190
Work Type
Hybrid
Company Description
Work Where it Matters
Cloud Lake Technology, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Cloud Lake, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders
, Cloud Lake provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers
, Cloud Lake delivers highly specialized, data-centric services and technology solutions that break down organizational boundaries and transform mission delivery.
As a Cloud Lake employee
, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to career growth opportunities.
This Hybrid position requires that you live within commuting distance from Ashburn, VA.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).
Responsibilities
Develops and/or uses existing processes and procedures to deploy workstation software changes and patches successfully to client environment and targeted devices
Develops checks and balances to ensure current client software distribution environment is adequate to support the identified future changes/releases
Performs configuration management and administration and systems management functions to maintain stability, interoperability, and security of software solutions
Evaluates, tests, and integrates workstation changes
Fulfills end user and change requests for operational engineering assignments pertaining to software, deployments, security updates, and overall configuration of client workstation systems
Fulfills end user requests for ad-hoc reporting and information regarding client workstation systems
Provides operations and maintenance support of Microsoft Endpoint Configuration Manager infrastructure, patching, and updates to include troubleshooting issues when they arise
Maintains technical support documents and provide recommendations to improve upon current processes where necessary
Prepares and submits customer deliverable reports for patching, metrics, and software releases
Writes technical support documents, develop technical approaches, and provides recommendations to improve upon current processes where necessary
Ensures implementation of security and compliance features
Provides technical leadership on major tasks or technology assignments
Establishes goals and plans that meet project objectives
Drives technical innovation and process improvement efforts
Leads, motivates, and communicates with your delivery team to ensure that technical requirements are met
Supports corporate initiatives and projects as needed
Qualifications
The candidate shall possess 5+ years of relevant hands-on experience
The candidate shall currently have a bachelor's degree in Cybersecurity, Computer Science, Computer Information Systems, or Information Technology. Demonstrated 9+ years of relevant experience will be considered in lieu of a college degree
Relevant Certifications in either A+, Security+/Network+, OS, Entra, Intune, MECM and/or Microsoft 365 Desktop Administrator Associate, Microsoft 365 Certified Administrator Expert, Microsoft 365 Certified Endpoint Administrator Associate are preferred
Excellent written and verbal communication skills (written and verbal) with experience briefing senior federal executives
Be able to obtain and maintain a favorable CBP suitability determination
Must be a U.S. citizen
Ability to obtain a Top-Secret clearance is preferred as responsibilities in program/portfolio management grow within the company
Strong understanding of Windows 10 and 11 operating systems
Perform Tier III/IV troubleshooting of issues pertaining to client workstation systems and distribution points
Experience utilizing and maintaining enterprise management systems such as Microsoft Endpoint Configuration Manager, Active Directory, MS Entra ID and Intune
Experience utilizing Service Now ticketing system
Demonstrated experience managing Windows Software Update Services (WSUS), Windows Update for Business (WUfB) and enterprise level releases with Microsoft Endpoint Configuration Manager
Experience implementing/troubleshooting Browser Extensions, Group Policy Objects (GPOs) and Group Policy Preferences (GPPs)
Exposure to Cloud Endpoint Management (MS Entra ID, Microsoft Intune, etc.)
Exposure to Applications (M365 Apps, Adobe Creative Cloud, Beyond Trust, etc.)
Ability to troubleshoot application deployments and issues pertaining to MECM infrastructure, distribution points and client-side issues
Experience with Microsoft PowerBI, advanced Excel tables/chart/formulas and PowerPoint.
Excellent process-oriented skills with regards to configuration management and troubleshooting within a complex enterprise environment
Excellent data analysis skills
Excellent command of English (written and spoken) and presentation skills
Excellent interpersonal, organizational, and problem-solving skills, including a superior ability to work effectively at the highest levels within an interagency environment on complex issues requiring consensus-building
Demonstrated ability in developing effective professional and interpersonal relationships with peers and colleagues across multiple functional groups and external partners
Ability to balance responsibilities among assigned activities; including the ability to manage transitions effectively from task to task, and proven adaptability to varying customer needs
Job ID
2024-14190
Work Type
Hybrid
Company Description
Work Where it Matters
Cloud Lake Technology, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Cloud Lake, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders
, Cloud Lake provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers
, Cloud Lake delivers highly specialized, data-centric services and technology solutions that break down organizational boundaries and transform mission delivery.
As a Cloud Lake employee
, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to career growth opportunities.
This Hybrid position requires that you live within commuting distance from Ashburn, VA.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).