Cornerstone TTS
Trimble Support Specialist
Cornerstone TTS, Phoenix, Arizona, United States, 85040
Trimble Support Specialist
Make sure to apply with all the requested information, as laid out in the job overview below.
Location: Phoenix, AZ 85040Work Setting: OnsiteType: Direct/Permanent Hire
Key Responsibilities:
Provide Technical Support: Troubleshoot and resolve issues with Trimble hardware and software, assisting customers through phone, email, and onsite support as needed.Set Up and Calibrate Equipment: Prepare and configure new and rental field equipment, including GNSS systems, robotic total stations, and other Trimble devices, ensuring optimal functionality for specific customer requirements.Manage Rental Equipment Inventory: Track and oversee rental equipment using Microsoft Dynamics 365 Business Central, ensuring accurate check-in/check-out processes, billing, and timely fulfillment of rental orders.Deliver Customer Training: Conduct onsite and remote training for clients on Trimble equipment and software, ensuring they understand operational procedures and can maximize the equipment’s capabilities.Provide Field-Based Support: Travel to customer sites as needed to perform installations, troubleshooting, and support tasks in diverse environmental conditions.Document Support Activities: Record all support actions, technical issues, and resolutions in Business Central or a similar system to maintain detailed tracking and reporting.Maintain Inventory and Billing Accuracy: Ensure accurate inventory records, manage rental schedules, and verify proper billing for rented equipment, supporting smooth operational flow.
Key Qualifications:
Technical Expertise in Geospatial and Surveying Equipment: At least 1 year of experience with Trimble products (e.g., GNSS receivers, Trimble Access, Survey Pro, and FieldLink), especially in support of surveying, GIS, or construction operations.Hands-On Field Equipment Management: Experience in setup, calibration, and maintenance of field equipment such as robotic total stations and GNSS systems, with responsibility for equipment logistics and deployments.ERP and Inventory System Proficiency: Strong familiarity with Microsoft Dynamics 365 Business Central or similar ERP systems for managing inventory, billing, and tracking rental equipment.Industry Knowledge in Surveying and Construction: Foundational understanding of surveying field procedures, MGIS data collection, and construction layout practices.Computer Literacy and Microsoft Office Skills: Proficiency in Windows OS and tools like Excel, Word, and Outlook, alongside basic troubleshooting of standard office hardware.Physical Readiness and Travel Flexibility: Ability to travel locally to client sites, work in various environmental conditions, and lift equipment up to 50 lbs as needed.
Core Soft Skills:
Customer-Facing Communication: Ability to communicate technical information effectively with clients, both remotely and in person.Training and Instruction: Proficiency in teaching clients to use specialized equipment, with patience and clarity.Problem-Solving and Troubleshooting: Strong analytical mindset for diagnosing and resolving technical issues, often under time constraints.Attention to Detail: Accuracy in equipment setup, inventory tracking, and documentation.Adaptability and Flexibility: Willingness to handle diverse environmental and physical demands.Reliability and Punctuality: Consistent attendance for client appointments and field support.
Make sure to apply with all the requested information, as laid out in the job overview below.
Location: Phoenix, AZ 85040Work Setting: OnsiteType: Direct/Permanent Hire
Key Responsibilities:
Provide Technical Support: Troubleshoot and resolve issues with Trimble hardware and software, assisting customers through phone, email, and onsite support as needed.Set Up and Calibrate Equipment: Prepare and configure new and rental field equipment, including GNSS systems, robotic total stations, and other Trimble devices, ensuring optimal functionality for specific customer requirements.Manage Rental Equipment Inventory: Track and oversee rental equipment using Microsoft Dynamics 365 Business Central, ensuring accurate check-in/check-out processes, billing, and timely fulfillment of rental orders.Deliver Customer Training: Conduct onsite and remote training for clients on Trimble equipment and software, ensuring they understand operational procedures and can maximize the equipment’s capabilities.Provide Field-Based Support: Travel to customer sites as needed to perform installations, troubleshooting, and support tasks in diverse environmental conditions.Document Support Activities: Record all support actions, technical issues, and resolutions in Business Central or a similar system to maintain detailed tracking and reporting.Maintain Inventory and Billing Accuracy: Ensure accurate inventory records, manage rental schedules, and verify proper billing for rented equipment, supporting smooth operational flow.
Key Qualifications:
Technical Expertise in Geospatial and Surveying Equipment: At least 1 year of experience with Trimble products (e.g., GNSS receivers, Trimble Access, Survey Pro, and FieldLink), especially in support of surveying, GIS, or construction operations.Hands-On Field Equipment Management: Experience in setup, calibration, and maintenance of field equipment such as robotic total stations and GNSS systems, with responsibility for equipment logistics and deployments.ERP and Inventory System Proficiency: Strong familiarity with Microsoft Dynamics 365 Business Central or similar ERP systems for managing inventory, billing, and tracking rental equipment.Industry Knowledge in Surveying and Construction: Foundational understanding of surveying field procedures, MGIS data collection, and construction layout practices.Computer Literacy and Microsoft Office Skills: Proficiency in Windows OS and tools like Excel, Word, and Outlook, alongside basic troubleshooting of standard office hardware.Physical Readiness and Travel Flexibility: Ability to travel locally to client sites, work in various environmental conditions, and lift equipment up to 50 lbs as needed.
Core Soft Skills:
Customer-Facing Communication: Ability to communicate technical information effectively with clients, both remotely and in person.Training and Instruction: Proficiency in teaching clients to use specialized equipment, with patience and clarity.Problem-Solving and Troubleshooting: Strong analytical mindset for diagnosing and resolving technical issues, often under time constraints.Attention to Detail: Accuracy in equipment setup, inventory tracking, and documentation.Adaptability and Flexibility: Willingness to handle diverse environmental and physical demands.Reliability and Punctuality: Consistent attendance for client appointments and field support.