Hornblower Group
Regional Sales Account Manager - City Cruises - San Francisco / Berkeley
Hornblower Group, San Francisco, California, United States, 94199
Regional Sales Account Manager - City Cruises - San Francisco / Berkeley
City Experiences, Anchored by Hornblower, is seeking a Regional Sales Account Manager for our City Cruises operations in San Francisco.Base pay of $31.25 hourly with a sales commission plan consisting of an additional $39,000 at the 100% pre-determined sales goal. If sales achievement surpasses the 100% goal, additional compensation may be provided according to the commission plan.About Us:City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.About the Opportunity:The successful Regional Account Manager will successfully sell group and charter business utilizing inside and outside sales efforts to achieve the regional sales goals.Responsibilities:Meet or exceed annual personal sales goal set by the RDOS and VP of Sales.Develop comprehensive knowledge of customer and market needs.Execute the sales plan using effective sales techniques.Generate leads through telemarketing and networking; may attend trade shows and industry events.Convert prospects to clients; conduct telephone sales calls to new and existing customers using effective closing techniques.Identify customer needs and prepare winning proposals balancing company and customer needs.Present proposals convincingly over the phone and in person during site inspections and appointments.Upsell existing clients to higher value items.Handle objections and solve customer problems.Establish relationships with associations/business organizations (e.g., Convention & Visitors Bureau) and generate referrals.Ensure prompt responses to customer inquiries.Communicate complete and accurate product details to the operations team.Follow up with customers within 24 hours after the cruise to further develop the account.Work with Director of Sales to resolve customer issues.Use Salesforce (CRM software) to manage activities in the assigned markets and track productivity.Use ANCHOR (reservation software) to accurately book orders.Maintain proper personal organization; manage time well and maintain accurate records.Work with Sales Assistant to collect payments; maintain accounts receivable within aging guidelines.Perform additional job duties as assigned.Requirements & Qualifications:Minimum of 2 years total sales experience, including at least 1 year of outbound telephone sales experience.Bachelor’s degree preferably in a discipline related to the work of the position is preferred.Hospitality experience is preferred but not required.Proficient with Microsoft Office products and CRM software.Analytical skills required to identify and exploit selling opportunities.Excellent oral communication skills; proposal writing is required.Ability to establish and maintain effective working relationships.Proven leadership skills and ability to persuade and influence people.Effective listening skills and ability to assess situations, identify solutions, and gain consensus.The RESPECT Service System
embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or other characteristics prohibited by law. The Company participates in the E-Verify program in certain locations.
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City Experiences, Anchored by Hornblower, is seeking a Regional Sales Account Manager for our City Cruises operations in San Francisco.Base pay of $31.25 hourly with a sales commission plan consisting of an additional $39,000 at the 100% pre-determined sales goal. If sales achievement surpasses the 100% goal, additional compensation may be provided according to the commission plan.About Us:City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.About the Opportunity:The successful Regional Account Manager will successfully sell group and charter business utilizing inside and outside sales efforts to achieve the regional sales goals.Responsibilities:Meet or exceed annual personal sales goal set by the RDOS and VP of Sales.Develop comprehensive knowledge of customer and market needs.Execute the sales plan using effective sales techniques.Generate leads through telemarketing and networking; may attend trade shows and industry events.Convert prospects to clients; conduct telephone sales calls to new and existing customers using effective closing techniques.Identify customer needs and prepare winning proposals balancing company and customer needs.Present proposals convincingly over the phone and in person during site inspections and appointments.Upsell existing clients to higher value items.Handle objections and solve customer problems.Establish relationships with associations/business organizations (e.g., Convention & Visitors Bureau) and generate referrals.Ensure prompt responses to customer inquiries.Communicate complete and accurate product details to the operations team.Follow up with customers within 24 hours after the cruise to further develop the account.Work with Director of Sales to resolve customer issues.Use Salesforce (CRM software) to manage activities in the assigned markets and track productivity.Use ANCHOR (reservation software) to accurately book orders.Maintain proper personal organization; manage time well and maintain accurate records.Work with Sales Assistant to collect payments; maintain accounts receivable within aging guidelines.Perform additional job duties as assigned.Requirements & Qualifications:Minimum of 2 years total sales experience, including at least 1 year of outbound telephone sales experience.Bachelor’s degree preferably in a discipline related to the work of the position is preferred.Hospitality experience is preferred but not required.Proficient with Microsoft Office products and CRM software.Analytical skills required to identify and exploit selling opportunities.Excellent oral communication skills; proposal writing is required.Ability to establish and maintain effective working relationships.Proven leadership skills and ability to persuade and influence people.Effective listening skills and ability to assess situations, identify solutions, and gain consensus.The RESPECT Service System
embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or other characteristics prohibited by law. The Company participates in the E-Verify program in certain locations.
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