Better Business Bureau Serving the Heart of Texas
Operations Coordinator
Better Business Bureau Serving the Heart of Texas, Austin, Texas, us, 78716
Operations Coordinator
Better Business Bureau
– Serving the Heart of Texas FLSA Status:
Non-Exempt Compensation:
$21 - $23 hourly Reports to:
VP of Strategy & Business Operations Location:
Austin, TX (In-Office only)
We are an equal-opportunity employer that values diversity. We do not discriminate based on race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. *BBB participates in E-Verify and will provide the federal government with your I-9 information to confirm you are authorized to work in U.S.
Why BBB? BBB serving the Heart of Texas is an award-winning and recognized as the Best Non-Profit to work for seven years. We are a mid-sized organization committed to growth and take pride in our culture, which includes a strong work ethic balanced with a real sense of fun, work-life balance, and achievement!
Who are you? BBB Heart of Texas is looking for a responsible individual to join our Austin office as an
Operations Coordinator
to support the VP of Strategy and Business Operations in the execution and coordination of daily operational activities.
About the position Are you looking for an opportunity to work for a reputable company with a positive work environment?
Better Business Bureau is looking for an
Operations Coordinator
to join the team. This position is responsible for organizing, scheduling, and managing the logistical and administrative tasks associated with operational and facility projects. The
Operations Coordinator
will ensure that day-to-day operations run smoothly, providing hands-on support in general operations, facility management, IT support, vendor coordination, and space utilization. The position requires strong organizational skills, attention to detail, and the ability to work collaboratively across teams to meet operational goals and deadlines.
Essential Duties and Responsibilities Operational Support & Coordination
: Assist in managing operational tasks related to general operations, facility upkeep, space management, and event coordination. Maintain operational calendars, ensuring timely scheduling and communication for facilities-related activities. Support the day-to-day operations by ensuring that routine maintenance, event setup, and operational tasks are completed effectively. Vendor & Contractor Management
: Serve as the point of contact for vendors and contractors, assisting with procurement processes, scheduling work, and ensuring that external service providers comply with organizational standards. Help manage vendor relationships, including processing invoices and ensuring services are delivered as agreed. Process Documentation & SOP Maintenance
: Assist in creating, updating, and maintaining standard operating procedures (SOPs) for operational processes. Collaborate with the VP of Strategy and Business Operations to streamline workflows and document operational and facility management best practices. Facility & Equipment Management
: Oversee the inventory and condition of facility-related equipment and supplies. Assist in managing space utilization, ensuring areas are clean, safe, and compliant with company policies. Provide support during emergencies, such as safety incidents or equipment malfunctions. Communication & Cross-Functional Collaboration
: Liaison between the VP of Strategy and Business Operations, internal departments, and external stakeholders to facilitate communication and coordination. Support cross-departmental projects by providing logistical assistance and coordinating resources to meet project goals in coordination and collaboration with project managers and other key stakeholders. Data Entry & Reporting
: Maintain accurate records of operational tasks, facility incidents, and project timelines. Assist in preparing reports and performance metrics for review by the VP of Strategy and Business Operations and senior management. Use operational data to track progress and recommend improvements. Customer Service Support
: Deliver exceptional customer service by creating a welcoming and highly responsive concierge-style environment within the coworking and design spaces. Ensure each customer’s interaction is personalized and memorable, providing operational support that enhances the overall experience for internal and external customers. Proactively anticipate client needs, offering solutions and assistance before issues arise. Respond to inquiries and requests efficiently, professionally, and warmly, ensuring all concerns are resolved promptly or escalated when necessary. Create a space where clients feel valued, comfortable, and supported, elevating their day-to-day experience in the coworking environment. Additional Duties: Perform additional tasks as requested by the VP of Strategy and Business Operations. Provide administrative support for operational projects, including tracking project timelines and maintaining documentation. Help with event setup, including coordinating with facility staff and vendors to ensure smooth execution. Provide on-call support after-hours and weekends for emergency facility issues, including fire safety and security alarms. Assist in ensuring compliance with safety regulations and organizational policies. Travel to BBB Fort Worth Office every month for two (2) days of travel. This is a full-time in-office position with the opportunity for a hybrid (in-person and remote) schedule in the future
. Knowledge, Skills, and Qualifications Required Skills/Abilities Organizational Skills
: Strong ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. Vendor Management
: Experience in working with vendors, contractors, and service providers to ensure smooth operational processes. Facility Management
: Familiarity with basic facility management tasks, including coordinating maintenance, space management, and event setup. Administrative Support
: Excellent administrative skills, including the ability to create and maintain records, schedules, and reports. Plus, highly organized and detail-oriented. Communication
: Strong verbal and written communication skills, with the ability to collaborate effectively across departments. Problem Solving
: Ability to anticipate operational challenges and proactively suggest solutions. Education and Experience Bachelor’s degree from a four-year accredited university or college or any equivalent combination of education and experience in a related field. Preferred but not required: bilingual in Spanish. Minimum of 2-3 years of experience in a business operations support role, including experience with facility management or vendor coordination. Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint) and operational management tools like Monday.com or similar software. Proven experience in tracking expenses and generating project reports. Exceptional written and verbal communication skills. Ability to work independently with minimal supervision in a dynamic start-up environment. Strong critical thinking and problem-solving skills. Proactive with a strong ability to anticipate next steps. Detail-oriented with a solid understanding of systems and processes. Competent in handling sensitive information and maintaining confidentiality. Thorough knowledge of office administrative procedures and the ability to operate and troubleshoot standard office equipment. Perks No nights or weekends! Flexible 40-hour schedule Medical and additional benefit packages are available. Group rates for health, dental, and vision coverage for dependents. Tax-free Flex Spending Account/Health Savings Account 401(k) retirement plan with a 5% match and immediate vesting. Free Employee Assistance Programs Eleven (11) paid holidaysand birthdays off!
– Serving the Heart of Texas FLSA Status:
Non-Exempt Compensation:
$21 - $23 hourly Reports to:
VP of Strategy & Business Operations Location:
Austin, TX (In-Office only)
We are an equal-opportunity employer that values diversity. We do not discriminate based on race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. *BBB participates in E-Verify and will provide the federal government with your I-9 information to confirm you are authorized to work in U.S.
Why BBB? BBB serving the Heart of Texas is an award-winning and recognized as the Best Non-Profit to work for seven years. We are a mid-sized organization committed to growth and take pride in our culture, which includes a strong work ethic balanced with a real sense of fun, work-life balance, and achievement!
Who are you? BBB Heart of Texas is looking for a responsible individual to join our Austin office as an
Operations Coordinator
to support the VP of Strategy and Business Operations in the execution and coordination of daily operational activities.
About the position Are you looking for an opportunity to work for a reputable company with a positive work environment?
Better Business Bureau is looking for an
Operations Coordinator
to join the team. This position is responsible for organizing, scheduling, and managing the logistical and administrative tasks associated with operational and facility projects. The
Operations Coordinator
will ensure that day-to-day operations run smoothly, providing hands-on support in general operations, facility management, IT support, vendor coordination, and space utilization. The position requires strong organizational skills, attention to detail, and the ability to work collaboratively across teams to meet operational goals and deadlines.
Essential Duties and Responsibilities Operational Support & Coordination
: Assist in managing operational tasks related to general operations, facility upkeep, space management, and event coordination. Maintain operational calendars, ensuring timely scheduling and communication for facilities-related activities. Support the day-to-day operations by ensuring that routine maintenance, event setup, and operational tasks are completed effectively. Vendor & Contractor Management
: Serve as the point of contact for vendors and contractors, assisting with procurement processes, scheduling work, and ensuring that external service providers comply with organizational standards. Help manage vendor relationships, including processing invoices and ensuring services are delivered as agreed. Process Documentation & SOP Maintenance
: Assist in creating, updating, and maintaining standard operating procedures (SOPs) for operational processes. Collaborate with the VP of Strategy and Business Operations to streamline workflows and document operational and facility management best practices. Facility & Equipment Management
: Oversee the inventory and condition of facility-related equipment and supplies. Assist in managing space utilization, ensuring areas are clean, safe, and compliant with company policies. Provide support during emergencies, such as safety incidents or equipment malfunctions. Communication & Cross-Functional Collaboration
: Liaison between the VP of Strategy and Business Operations, internal departments, and external stakeholders to facilitate communication and coordination. Support cross-departmental projects by providing logistical assistance and coordinating resources to meet project goals in coordination and collaboration with project managers and other key stakeholders. Data Entry & Reporting
: Maintain accurate records of operational tasks, facility incidents, and project timelines. Assist in preparing reports and performance metrics for review by the VP of Strategy and Business Operations and senior management. Use operational data to track progress and recommend improvements. Customer Service Support
: Deliver exceptional customer service by creating a welcoming and highly responsive concierge-style environment within the coworking and design spaces. Ensure each customer’s interaction is personalized and memorable, providing operational support that enhances the overall experience for internal and external customers. Proactively anticipate client needs, offering solutions and assistance before issues arise. Respond to inquiries and requests efficiently, professionally, and warmly, ensuring all concerns are resolved promptly or escalated when necessary. Create a space where clients feel valued, comfortable, and supported, elevating their day-to-day experience in the coworking environment. Additional Duties: Perform additional tasks as requested by the VP of Strategy and Business Operations. Provide administrative support for operational projects, including tracking project timelines and maintaining documentation. Help with event setup, including coordinating with facility staff and vendors to ensure smooth execution. Provide on-call support after-hours and weekends for emergency facility issues, including fire safety and security alarms. Assist in ensuring compliance with safety regulations and organizational policies. Travel to BBB Fort Worth Office every month for two (2) days of travel. This is a full-time in-office position with the opportunity for a hybrid (in-person and remote) schedule in the future
. Knowledge, Skills, and Qualifications Required Skills/Abilities Organizational Skills
: Strong ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. Vendor Management
: Experience in working with vendors, contractors, and service providers to ensure smooth operational processes. Facility Management
: Familiarity with basic facility management tasks, including coordinating maintenance, space management, and event setup. Administrative Support
: Excellent administrative skills, including the ability to create and maintain records, schedules, and reports. Plus, highly organized and detail-oriented. Communication
: Strong verbal and written communication skills, with the ability to collaborate effectively across departments. Problem Solving
: Ability to anticipate operational challenges and proactively suggest solutions. Education and Experience Bachelor’s degree from a four-year accredited university or college or any equivalent combination of education and experience in a related field. Preferred but not required: bilingual in Spanish. Minimum of 2-3 years of experience in a business operations support role, including experience with facility management or vendor coordination. Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint) and operational management tools like Monday.com or similar software. Proven experience in tracking expenses and generating project reports. Exceptional written and verbal communication skills. Ability to work independently with minimal supervision in a dynamic start-up environment. Strong critical thinking and problem-solving skills. Proactive with a strong ability to anticipate next steps. Detail-oriented with a solid understanding of systems and processes. Competent in handling sensitive information and maintaining confidentiality. Thorough knowledge of office administrative procedures and the ability to operate and troubleshoot standard office equipment. Perks No nights or weekends! Flexible 40-hour schedule Medical and additional benefit packages are available. Group rates for health, dental, and vision coverage for dependents. Tax-free Flex Spending Account/Health Savings Account 401(k) retirement plan with a 5% match and immediate vesting. Free Employee Assistance Programs Eleven (11) paid holidaysand birthdays off!