CCR Technologies
NOC Tier I (Hybrid)
CCR Technologies, Cedar Rapids, Iowa, United States, 52404
NOC Technician Tier I (Hybrid)
BUSINESS UNIT:
CCR Media
FUNCTION:
Service Delivery
REPORTS TO : NOC Supervisor
CLASSIFICATION:
Non-Exempt
LOCATION:
Cedar Rapids, IA
EDUCATION:
2 years of higher education or industry standard technology certifications
EXPERIENCE:
2+ years preferred (We also welcome recent graduates!)
2nd Shift: Wednesday - Saturday 2pm to 12am. (4x10 schedule)
Who We Are Looking For
CCR Media is a cutting-edge network operations center that is responsible for day-to-day operations of large enterprise clients. We pride ourselves on fostering an inclusive, innovative, and agile environment where every team member is encouraged to grow and excel.
We are seeking a highly-motivated and dedicated technician with a passion for technology and problem-solving. The ideal candidate brings a solid technical foundation and a desire to learn and grow within our team. We value diversity and aim to create an environment where all employees feel welcomed and supported.
What You'll Accomplish and Experience
As a NOC Technician Tier I at CCR Media, you'll play a vital role in ensuring seamless media acquisition and delivery for our clients. Your day-to-day responsibilities will include:Troubleshooting Incidents:
Troubleshoot a variety of incidents related to media signals and network performance, ensuring timely repair to minimize recurrence and avoid rework.Responding to Alerts:
Respond to internal and external alerts and requests, engaging with clients and vendors as needed to resolve issues quickly.Workflow Management:
Follow appropriate workflow and time management practices while maintaining customer focus and providing high-quality service, escalating issues when necessary.Maintain Documentation:
Research, document, and resolve issues to support business solutions, while maintaining uptime and response time SLAs.Collaborative Environment:
Work in an innovative and agile setting where your contributions are valued, and you can collaborate with a diverse team.Continuous Learning:
Stay current with evolving technology related to network and media solutions, participating in ongoing training and development.Desirable Previous Experience
CompTIA Network + certification or comparable operational skills (willingness to obtain certification is required).Understanding of DNS, DHCP, TCP/IP, LAN and WAN architectures, etc.Experience supporting and troubleshooting network infrastructure.Strong customer service and communication skills.Operational understanding of switching, routing architectures, and protocols like STP, BGP, OSPF, and more.Proven ability to support and troubleshoot technical issues effectively.Experience with VMWare including vSphere, or comparable skills preferred.Experience with RF is highly desired.Why CCR
CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:
Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
Nationally recognized as "Great Place to Work" - 9 years in a row10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America13x top 100 listing on MSPMentor 501 internationallyNationally awarded Platinum HIRE Vets Medallion4x TAI IT Service Provider of the Year
Learn more about CCR and our values:
https://ccr.net/about-us/ https://ccr.net/companies/ccr-media/
CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.
Learn about our culture:
http://reviews.greatplacetowork.com/circle-computer-resources-inc .
BUSINESS UNIT:
CCR Media
FUNCTION:
Service Delivery
REPORTS TO : NOC Supervisor
CLASSIFICATION:
Non-Exempt
LOCATION:
Cedar Rapids, IA
EDUCATION:
2 years of higher education or industry standard technology certifications
EXPERIENCE:
2+ years preferred (We also welcome recent graduates!)
2nd Shift: Wednesday - Saturday 2pm to 12am. (4x10 schedule)
Who We Are Looking For
CCR Media is a cutting-edge network operations center that is responsible for day-to-day operations of large enterprise clients. We pride ourselves on fostering an inclusive, innovative, and agile environment where every team member is encouraged to grow and excel.
We are seeking a highly-motivated and dedicated technician with a passion for technology and problem-solving. The ideal candidate brings a solid technical foundation and a desire to learn and grow within our team. We value diversity and aim to create an environment where all employees feel welcomed and supported.
What You'll Accomplish and Experience
As a NOC Technician Tier I at CCR Media, you'll play a vital role in ensuring seamless media acquisition and delivery for our clients. Your day-to-day responsibilities will include:Troubleshooting Incidents:
Troubleshoot a variety of incidents related to media signals and network performance, ensuring timely repair to minimize recurrence and avoid rework.Responding to Alerts:
Respond to internal and external alerts and requests, engaging with clients and vendors as needed to resolve issues quickly.Workflow Management:
Follow appropriate workflow and time management practices while maintaining customer focus and providing high-quality service, escalating issues when necessary.Maintain Documentation:
Research, document, and resolve issues to support business solutions, while maintaining uptime and response time SLAs.Collaborative Environment:
Work in an innovative and agile setting where your contributions are valued, and you can collaborate with a diverse team.Continuous Learning:
Stay current with evolving technology related to network and media solutions, participating in ongoing training and development.Desirable Previous Experience
CompTIA Network + certification or comparable operational skills (willingness to obtain certification is required).Understanding of DNS, DHCP, TCP/IP, LAN and WAN architectures, etc.Experience supporting and troubleshooting network infrastructure.Strong customer service and communication skills.Operational understanding of switching, routing architectures, and protocols like STP, BGP, OSPF, and more.Proven ability to support and troubleshoot technical issues effectively.Experience with VMWare including vSphere, or comparable skills preferred.Experience with RF is highly desired.Why CCR
CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:
Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
Nationally recognized as "Great Place to Work" - 9 years in a row10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America13x top 100 listing on MSPMentor 501 internationallyNationally awarded Platinum HIRE Vets Medallion4x TAI IT Service Provider of the Year
Learn more about CCR and our values:
https://ccr.net/about-us/ https://ccr.net/companies/ccr-media/
CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.
Learn about our culture:
http://reviews.greatplacetowork.com/circle-computer-resources-inc .