Software Asset Management Implementation Analyst - ServiceNow

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, the Technology Asset Management Analyst is responsible for reviewing and analyzing technology assets during their lifecycle, ensuring compliance with Regions policies and guidelines. Primary Responsibilities Supports lifecycle management of technology assets from acquisition to disposition/retirement Conducts analysis of technology assets to identify and resolve potential non-compliance and/or policy and process breaches, reducing risk exposure Resolves issues, discrepancies, and anomalies associated with discovery, reporting, and tools Participates in sprint planning with technical and business analysts Serves as a business requirements expert on an agile team, translating business and technical requirements Engages with business partners and stakeholders to define, source, and prioritize requirements for products and programs and ensure alignment with business strategy and customer needs Facilitates user-acceptance training prior to the release of application updates Assists management in onboarding new technology asset management systems and tools Offers advice and/or guidance to less experienced analysts This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. Requirements Bachelors degree in Computer Science , Information Technology or related field and five (5) years of experience in technology asset management Or High School Diploma or GED and nine (9) years of experience in technology asset management Experience analyzing asset management data and generating reports driving decision making Experience managing infrastructure, end-user, and data-center technology asset records Experience tracking technology assets in end-user and hosted environments Preferences Experience using industry technology asset management tools Technology asset management related certifications (e.g. ServiceNow HAM/SAM Pro Implementation Specialist, etc.) Skills and Competencies Ability to effectively utilize and implement asset management tools, including automated discovery configuration tools and processes Ability to manage scope, timelines, and budgets Knowledge of applicable hardware, software, and related asset management systems and tools Strong knowledge of applicable compliance requirements Strong knowledge of hardware and/or software life-cycle management Strong verbal, written communication, and organizational skills Strong work ethic and self-motivation Additional Job Responsibilities As a Senior ServiceNow SAM Pro Implementation Specialist, you will play a crucial role in the successful implementation of ServiceNow SAM Pro from scratch Responsibilities will include publisher-specific packs, identifying any SAMP plugins for installation, SaaS integrations, and entitlement uploads for various software publishers. You will also be responsible for reconciling deployment details flowing in from various integrations Help with customization and configuration of ServiceNow SAM Pro to meet specific organizational needs Work closely with stakeholders to gather requirements and translate them into technical solutions Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow SAM Pro Manage and oversee the entitlement upload process for various software publishers Troubleshoot and resolve any issues related to ServiceNow SAM Pro implementation and integrations Software management requires the creation and application of publisher-specific packs and plugins, guiding and providing inputs to teams involved in development. Follow ServiceNow updates and industry best practices to keep software asset management process optimized Create and maintain technical documentation, including technical specifications and user guides Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of software asset management processes Collaborating with Project team and efforts to take advantage of the ServiceNow SAM pro standard capabilities in their efforts to improve their IT processes Support unit testing of developed solution, in partnership with development team. Drive customer unit and user-acceptance testing requirements. Ensure all SAM Pro jobs are running as expected and create incidents or HI tickets, if required. Pre-Requisites Required Certification: ServiceNow SAM Pro Certification Active is Mandatory Minimum 2 to 3 years of experience in ServiceNow SAM Pro end-to-end implementation, integrations, and end-user assistance required Knowledge of Contract and Software license relationships is a plus This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for Birmingham, AL, Nashville, TN, Atlanta, GA, Charlotte, NC, Dallas, TX, Denver, CO, Houston, TX, Orlando, FL, Salt Lake City, UT, or Tampa, FL . Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely. Position Type Full time Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $78,899.20 USD Median: $126,390.00 USD Incentive Pay Plans: Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits, please click or copy the link below to your browser. https://www.regions.com/welcometour/benefits.rf Location Details Riverchase Operations Center Location: Hoover, Alabama Bring Your Whole Self to Work We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do. OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.