Revenue Cycle Supervisor

Position Summary -The role of the Revenue Cycle Supervisor is a valued member of our Revenue Cycle team. As a Revenue Cycle Central Supervisor, you will be responsible for direct oversight of day-to-day activities assigned to the revenue cycle team. The individual in this position will also monitor workload and processes to ensure timely billing and resolution of outstanding accounts receivable.Essential QualitiesGreat interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians, and staff.Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA).Using time efficiently, with meticulous attention to detail, accuracy, and completion.Ability to manage multiple factors for the best result.Resourcefulness in addressing first level problems and tenacity to see things through to solution.Ability to remove oneself personally from given situations, remaining objective.Able to adapt to change, delays or unexpected events while maintaining a positive mindset.Clear oral and written communication.Ability to provide feedback to improve performance.Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision.Key Duties and ResponsibilitiesOverall responsible for day-to-day activities and processes of the RCM team.On-board and train new Rev Cycle teammates on their duties.Monitors key performance indicators in Revenue cycle and will work closely with management to improve cash flow, reduce denials, and minimize bad debt.Maintains a strong working knowledge of all RCM processes.Research and identify denial trends. Collaborates between department leadership to improve processes to resolve issues and reduce impact to the accounts receivable.Improves processes within department with emphasis on quality, efficiency, and speed.Monitor daily work of revenue cycle team by checking for accuracy and completeness.Schedule, assign and prioritize workload within the department.Develops, monitors, coaches, and supervises staff ensuring the development of employees through orientation, training, communication of rules.Recommends and implements coaching or corrective action.Other duties as assigned.Education/Experience/SkillsHigh School Diploma.Bachelor’s degree preferred with a minimum 3+ years’ supervisory experience in medical billing environment or 5+ years’ supervisory experience in medical billing environment.Healthcare experience in a large organization preferred.Working experience of medical office and ambulatory surgery center practice setting in billing and collections.Complete understanding and an in-depth working knowledge of healthcare revenue cycle.Ability to serve as both a hands-on supervisor and a high performing individual contributor.Excellent judgement, understand what s/he does not know and what questions to ask to reach well informed decisions that minimize risk.Ability to establish and monitor performance/productivity standards.Strong problem-solving skills.Self-motivated team player able to multi-task and prioritize.Detail oriented.Excellent organization and interpersonal communication skills.NextGen and Amkai experience preferred.Work Environment/Physical DemandsYou will be required to provide your own internet.You will be required to maintain your own quiet workspace.Even though the position is remote, you will be required to occasionally come to the corporate office located in Seattle, WA.The teammate is required to sit for long periods of time. Use of telephone and Computer is required.Manual dexterity required for use of computer keyboard.Requires working under stressful conditions or working irregular hours.

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