TD Bank, N.A.
Assistant Store Manager - Norwalk/Westport
TD Bank, N.A., Norwalk, Connecticut, us, 06860
Assistant Store Manager - Norwalk/Westport
Work Location : Norwalk, Connecticut, United States of AmericaHours:
40Line of Business:
Personal & Commercial BankingPay Detail:
$30.00 - $45.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.Job Description:The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.Depth & Scope:Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience.Provides day-to-day team leadership and work direction to ensure effective delivery of personalized service and advice activities while maintaining compliance and regulatory guidelines.Leads the team in overseeing complex sales advice activities involving multiple systems and partners.Requires knowledge of financial concepts and a broad range of products and services to deliver end-to-end advice to Customers.Responsible for driving and reinforcing advice capabilities through coaching and oversight.Possesses comprehensive knowledge of the local market and competitive offers.Effectively handles critical issues and determines appropriate resolutions.Drives advice behaviors within the team by coaching and developing exceptional service.Leads and coaches the advisory team on advice giving strategies.Delivers end-to-end advice to Customers and contributes to business objectives by identifying advice opportunities.Actively participates in community events, promoting the TD Brand.Education & Experience:Undergraduate degree or equivalent experience.2+ years experience working with customers and/or sales.Supervisory or leadership experience preferred.Strong verbal and written communication skills.Sales and Operational Management skills.Ability to manage competing priorities.Proficient in Microsoft Office.Knowledge of banking products and services preferred.Must maintain an active registration status with NMLS upon hire.Customer Accountabilities:Creates an environment where the team interacts with Customers in a warm and engaging manner.Contributes to business objectives by attracting and retaining Customers.Leads and reinforces Customer service activities.Acts as an escalation point for Customer problem resolution.Employee/Team Accountabilities:Leads and supports a high performing team.Ensures colleagues comply with all policies and guidelines.Participates in the recruitment and selection process.Physical Requirements:Domestic Travel – OccasionalPerforming sedentary work – ContinuousResponding quickly to sounds – OccasionalSitting – FrequentWalking – FrequentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
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Work Location : Norwalk, Connecticut, United States of AmericaHours:
40Line of Business:
Personal & Commercial BankingPay Detail:
$30.00 - $45.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.Job Description:The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.Depth & Scope:Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience.Provides day-to-day team leadership and work direction to ensure effective delivery of personalized service and advice activities while maintaining compliance and regulatory guidelines.Leads the team in overseeing complex sales advice activities involving multiple systems and partners.Requires knowledge of financial concepts and a broad range of products and services to deliver end-to-end advice to Customers.Responsible for driving and reinforcing advice capabilities through coaching and oversight.Possesses comprehensive knowledge of the local market and competitive offers.Effectively handles critical issues and determines appropriate resolutions.Drives advice behaviors within the team by coaching and developing exceptional service.Leads and coaches the advisory team on advice giving strategies.Delivers end-to-end advice to Customers and contributes to business objectives by identifying advice opportunities.Actively participates in community events, promoting the TD Brand.Education & Experience:Undergraduate degree or equivalent experience.2+ years experience working with customers and/or sales.Supervisory or leadership experience preferred.Strong verbal and written communication skills.Sales and Operational Management skills.Ability to manage competing priorities.Proficient in Microsoft Office.Knowledge of banking products and services preferred.Must maintain an active registration status with NMLS upon hire.Customer Accountabilities:Creates an environment where the team interacts with Customers in a warm and engaging manner.Contributes to business objectives by attracting and retaining Customers.Leads and reinforces Customer service activities.Acts as an escalation point for Customer problem resolution.Employee/Team Accountabilities:Leads and supports a high performing team.Ensures colleagues comply with all policies and guidelines.Participates in the recruitment and selection process.Physical Requirements:Domestic Travel – OccasionalPerforming sedentary work – ContinuousResponding quickly to sounds – OccasionalSitting – FrequentWalking – FrequentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
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