TD Bank
Store Manager I - Salem, MA
TD Bank, Salem, Massachusetts, us, 01971
Store Manager I - Salem, MA
Work Location : Salem, Massachusetts, United States of AmericaHours:
40Line of Business:
Personal & Commercial BankingPay Detail:
$68,640 - $102,960 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.Job Description:The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.Depth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredManages a small sized store and team (based on U.S. TD Bank store levelling criteria)Accountable for achieving both Store and individual performance metricsRequires knowledge of the business, banking and bank operationsProvides coaching, mentorship and guidance to teammatesActs as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partnersOriginates loan applications, handles Conditions of Lending and conducts loan closingsMaintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Education & Experience:Undergraduate degree or equivalent experience3+ years relevant experience required (retail, customer service, and/or financial services industries)1+ years leadership and coaching experience requiredSmall Business and Consumer lending experience preferredStrong financial analysis skillsExcellent verbal and written communication skillsProficient with Microsoft Office suiteCustomer Accountabilities:Manages the service and advice team promoting a positive customer and colleague experienceLeads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experienceCoaches to ensure customer issues are handled appropriatelyShareholder Accountabilities:Creates store-specific strategies to grow the businessPartners with Specialists to grow and advise new and existing customersManages the Store budget to meet expense and revenue objectivesEmployee/Team Accountabilities:Leads, coaches and develops store teammates to create a consistent legendary customer experienceSets targets and objectives for the team, and holds the team accountable to deliver results and objectivesRecruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectivesPhysical Requirements:Domestic Travel – OccasionalPerforming sedentary work – ContinuousSitting – ContinuousWalking – OccasionalThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
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Work Location : Salem, Massachusetts, United States of AmericaHours:
40Line of Business:
Personal & Commercial BankingPay Detail:
$68,640 - $102,960 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.Job Description:The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.Depth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredManages a small sized store and team (based on U.S. TD Bank store levelling criteria)Accountable for achieving both Store and individual performance metricsRequires knowledge of the business, banking and bank operationsProvides coaching, mentorship and guidance to teammatesActs as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partnersOriginates loan applications, handles Conditions of Lending and conducts loan closingsMaintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Education & Experience:Undergraduate degree or equivalent experience3+ years relevant experience required (retail, customer service, and/or financial services industries)1+ years leadership and coaching experience requiredSmall Business and Consumer lending experience preferredStrong financial analysis skillsExcellent verbal and written communication skillsProficient with Microsoft Office suiteCustomer Accountabilities:Manages the service and advice team promoting a positive customer and colleague experienceLeads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experienceCoaches to ensure customer issues are handled appropriatelyShareholder Accountabilities:Creates store-specific strategies to grow the businessPartners with Specialists to grow and advise new and existing customersManages the Store budget to meet expense and revenue objectivesEmployee/Team Accountabilities:Leads, coaches and develops store teammates to create a consistent legendary customer experienceSets targets and objectives for the team, and holds the team accountable to deliver results and objectivesRecruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectivesPhysical Requirements:Domestic Travel – OccasionalPerforming sedentary work – ContinuousSitting – ContinuousWalking – OccasionalThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
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