TD Bank
Store Manager I - Sandwich, MA
TD Bank, Oklahoma City, Oklahoma, United States,
Store Manager I - Sandwich, MA
Work Location:
Sandwich, Massachusetts, United States of AmericaHours:
40Line of Business:
Personal & Commercial BankingPay Detail:
$68,640 - $102,960 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.Job Description:The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.Depth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.Manages a small sized store and team (based on U.S. TD Bank store levelling criteria).Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.Accountable for achieving both Store and individual performance metrics.Requires knowledge of the business, banking and bank operations.Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps.Provides coaching, mentorship and guidance to teammates.Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners.Originates loan applications, handles Conditions of Lending and conducts loan closings.Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Education & Experience:Undergraduate degree or equivalent experience.3+ years relevant experience required (retail, customer service, and/or financial services industries).Business development skills, including ability to conceptualize and implement strategies.1+ years leadership and coaching experience required.Small Business and Consumer lending experience preferred.Knowledge of Bank product lines and services as well as an understanding of Store operations and security.Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.Strong financial analysis skills.Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.Excellent verbal and written communication skills.Demonstrated ability to lead and motivate team members.Proficient with Microsoft Office suite.Notary License (preferred).Customer Accountabilities:Manages the service and advice team promoting a positive customer and colleague experience.Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines.Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs.Employee/Team Accountabilities:Leads, coaches and develops store teammates to create a consistent legendary customer experience.Responsible for management of the overall team providing both leadership and guidance.Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives.Leads a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues.Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.Physical Requirements:Domestic Travel – OccasionalPerforming sedentary work – ContinuousSitting – ContinuousStanding – OccasionalWalking – OccasionalThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
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Work Location:
Sandwich, Massachusetts, United States of AmericaHours:
40Line of Business:
Personal & Commercial BankingPay Detail:
$68,640 - $102,960 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.Job Description:The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.Depth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.Manages a small sized store and team (based on U.S. TD Bank store levelling criteria).Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.Accountable for achieving both Store and individual performance metrics.Requires knowledge of the business, banking and bank operations.Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps.Provides coaching, mentorship and guidance to teammates.Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners.Originates loan applications, handles Conditions of Lending and conducts loan closings.Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Education & Experience:Undergraduate degree or equivalent experience.3+ years relevant experience required (retail, customer service, and/or financial services industries).Business development skills, including ability to conceptualize and implement strategies.1+ years leadership and coaching experience required.Small Business and Consumer lending experience preferred.Knowledge of Bank product lines and services as well as an understanding of Store operations and security.Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.Strong financial analysis skills.Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.Excellent verbal and written communication skills.Demonstrated ability to lead and motivate team members.Proficient with Microsoft Office suite.Notary License (preferred).Customer Accountabilities:Manages the service and advice team promoting a positive customer and colleague experience.Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines.Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs.Employee/Team Accountabilities:Leads, coaches and develops store teammates to create a consistent legendary customer experience.Responsible for management of the overall team providing both leadership and guidance.Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives.Leads a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues.Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.Physical Requirements:Domestic Travel – OccasionalPerforming sedentary work – ContinuousSitting – ContinuousStanding – OccasionalWalking – OccasionalThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
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