TD Bank
Store Manager I - Georgetown, MA
TD Bank, Georgetown, Massachusetts, us, 01833
Store Manager I - Georgetown, MA
Work Location:
Georgetown, Massachusetts, United States of AmericaHours:
40Pay Details:
$68,640 - $102,960 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.Line of Business:
Personal & Commercial BankingJob Description:The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.Depth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.Manages a small sized store and team (based on U.S. TD Bank store levelling criteria).Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.Accountable for achieving both Store and individual performance metrics.Requires knowledge of the business, banking and bank operations.Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps.Provides coaching, mentorship and guidance to teammates.Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners.Originates loan applications, handles Conditions of Lending and conducts loan closings.Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Education & Experience:Undergraduate degree or equivalent experience.3+ years relevant experience required (retail, customer service, and/or financial services industries).1+ years leadership and coaching experience required.Strong financial analysis skills.Proficient with Microsoft Office suite.Customer Accountabilities:Manages the service and advice team promoting a positive customer and colleague experience.Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.Ensures overall colleague scheduling is optimal to meet customer demands.Employee/Team Accountabilities:Leads, coaches and develops store teammates to create a consistent legendary customer experience.Responsible for management of the overall team providing both leadership and guidance.Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives.Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.Accommodation:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Work Location:
Georgetown, Massachusetts, United States of AmericaHours:
40Pay Details:
$68,640 - $102,960 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.Line of Business:
Personal & Commercial BankingJob Description:The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.Depth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.Manages a small sized store and team (based on U.S. TD Bank store levelling criteria).Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.Accountable for achieving both Store and individual performance metrics.Requires knowledge of the business, banking and bank operations.Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps.Provides coaching, mentorship and guidance to teammates.Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners.Originates loan applications, handles Conditions of Lending and conducts loan closings.Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Education & Experience:Undergraduate degree or equivalent experience.3+ years relevant experience required (retail, customer service, and/or financial services industries).1+ years leadership and coaching experience required.Strong financial analysis skills.Proficient with Microsoft Office suite.Customer Accountabilities:Manages the service and advice team promoting a positive customer and colleague experience.Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.Ensures overall colleague scheduling is optimal to meet customer demands.Employee/Team Accountabilities:Leads, coaches and develops store teammates to create a consistent legendary customer experience.Responsible for management of the overall team providing both leadership and guidance.Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives.Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.Accommodation:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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