TD Bank
Store Manager I - Beverly, MA (Cabot St)
TD Bank, Beverly, Massachusetts, us, 01915
Store Manager I - Beverly, MA (Cabot St)
Work Location:
Beverly, Massachusetts, United States of AmericaHours:
40Line of Business:
Personal & Commercial BankingPay Detail:
$68,640 - $102,960 USDJob Description:The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.Depth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.Manages a small sized store and team (based on U.S. TD Bank store levelling criteria).Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.Accountable for achieving both Store and individual performance metrics.Requires knowledge of the business, banking and bank operations.Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps.Provides coaching, mentorship and guidance to teammates.Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners.Originates loan applications, handles Conditions of Lending and conducts loan closings.Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Education & Experience:Undergraduate degree or equivalent experience.3+ years relevant experience required (retail, customer service, and/or financial services industries).Business development skills, including ability to conceptualize and implement strategies.1+ years leadership and coaching experience required.Small Business and Consumer lending experience preferred.Knowledge of Bank product lines and services as well as an understanding of Store operations and security.Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.Excellent verbal and written communication skills.Demonstrated ability to lead and motivate team members.Proficient with Microsoft Office suite.Notary License (preferred).Customer Accountabilities:Manages the service and advice team promoting a positive customer and colleague experience.Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines.Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs.Employee/Team Accountabilities:Leads, coaches and develops store teammates to create a consistent legendary customer experience.Responsible for management of the overall team providing both leadership and guidance.Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives.Grows team expertise to align with business/enterprise demand and direction.Leads a high performing team; provides ongoing feedback and performance reviews.Who We AreTD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.Additional Information:We’re delighted that you’re considering building a career with TD.Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Our ValuesAt TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues.
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Work Location:
Beverly, Massachusetts, United States of AmericaHours:
40Line of Business:
Personal & Commercial BankingPay Detail:
$68,640 - $102,960 USDJob Description:The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.Depth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.Manages a small sized store and team (based on U.S. TD Bank store levelling criteria).Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.Accountable for achieving both Store and individual performance metrics.Requires knowledge of the business, banking and bank operations.Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps.Provides coaching, mentorship and guidance to teammates.Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners.Originates loan applications, handles Conditions of Lending and conducts loan closings.Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Education & Experience:Undergraduate degree or equivalent experience.3+ years relevant experience required (retail, customer service, and/or financial services industries).Business development skills, including ability to conceptualize and implement strategies.1+ years leadership and coaching experience required.Small Business and Consumer lending experience preferred.Knowledge of Bank product lines and services as well as an understanding of Store operations and security.Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.Excellent verbal and written communication skills.Demonstrated ability to lead and motivate team members.Proficient with Microsoft Office suite.Notary License (preferred).Customer Accountabilities:Manages the service and advice team promoting a positive customer and colleague experience.Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines.Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs.Employee/Team Accountabilities:Leads, coaches and develops store teammates to create a consistent legendary customer experience.Responsible for management of the overall team providing both leadership and guidance.Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives.Grows team expertise to align with business/enterprise demand and direction.Leads a high performing team; provides ongoing feedback and performance reviews.Who We AreTD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.Additional Information:We’re delighted that you’re considering building a career with TD.Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Our ValuesAt TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues.
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