Swisher International, Inc
Credit Coordinator
Swisher International, Inc, Jacksonville, Florida, United States, 32290
Description
All potential applicants are encouraged to scroll through and read the complete job description before applying.
For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you.
The Credit Coordinator will be responsible for providing prompt and efficient assistance to our internal and external customers, resolving inquiries, addressing concerns, and preventing financial losses.
Key Responsibilities
Analyze, investigate, and resolve customer queries on accounts and shipments via e-mail or phoneProvide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfactionHandle administrative duties such as notarizing documents, completing customer satisfactions, license requirements, and following up on returnsMonitor credit limits to ensure customer limits are not exceeded by reviewing Credit HoldsCoordinate with freight carriers to resolve shipping issues and file claims for lost shipmentsWork effectively with sales, returns, and other departments to resolve customer problems and ensure smooth operationsPosting of customer payments, balancing cash, and EFTMaintain assigned accounts to prevent financial lossesAll other duties as assigned
Qualifications
High school diploma or equivalent1+ year of customer service or related experienceAbility to communicate effectively in both verbal and written forms, ensuring clear and concise interactions with customersAbility to identify and resolve customer issues and provide appropriate solutions within time limits efficiently and effectivelyExcellent communication and interpersonal abilitiesAttention to detail and organizational skillsFamiliarity with basic computer software and systemsAnalytical thinking with the ability to implement creative solutions
Preferred Qualifications
Associate degree in Business, Accounting, or related fieldProficient in Microsoft Office SuiteKnowledge of credit management principle
What we offer
Base salary and bonus programMedical, dental, vision, life insurance effective on date of hireGenerous 401(k) PlanDefined Contribution PlanPaid vacation and paid holidaysTuition reimbursementProfessional growth and development programs to help advance your career!
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Experience
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
All potential applicants are encouraged to scroll through and read the complete job description before applying.
For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you.
The Credit Coordinator will be responsible for providing prompt and efficient assistance to our internal and external customers, resolving inquiries, addressing concerns, and preventing financial losses.
Key Responsibilities
Analyze, investigate, and resolve customer queries on accounts and shipments via e-mail or phoneProvide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfactionHandle administrative duties such as notarizing documents, completing customer satisfactions, license requirements, and following up on returnsMonitor credit limits to ensure customer limits are not exceeded by reviewing Credit HoldsCoordinate with freight carriers to resolve shipping issues and file claims for lost shipmentsWork effectively with sales, returns, and other departments to resolve customer problems and ensure smooth operationsPosting of customer payments, balancing cash, and EFTMaintain assigned accounts to prevent financial lossesAll other duties as assigned
Qualifications
High school diploma or equivalent1+ year of customer service or related experienceAbility to communicate effectively in both verbal and written forms, ensuring clear and concise interactions with customersAbility to identify and resolve customer issues and provide appropriate solutions within time limits efficiently and effectivelyExcellent communication and interpersonal abilitiesAttention to detail and organizational skillsFamiliarity with basic computer software and systemsAnalytical thinking with the ability to implement creative solutions
Preferred Qualifications
Associate degree in Business, Accounting, or related fieldProficient in Microsoft Office SuiteKnowledge of credit management principle
What we offer
Base salary and bonus programMedical, dental, vision, life insurance effective on date of hireGenerous 401(k) PlanDefined Contribution PlanPaid vacation and paid holidaysTuition reimbursementProfessional growth and development programs to help advance your career!
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Experience
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)