Boston Medical Center
Client Service Analyst-Field Services
Boston Medical Center, Boston, Massachusetts, us, 02298
POSITION SUMMARY
:Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.Position: Client Service Analyst / Field ServicesDepartment: Desk ServiceSchedule: Full TimeJOB REQUIREMENTSEDUCATION:Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :Certification in A+ strongly preferred.ITIL Foundations certification strongly preferredEXPERIENCE:One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.KNOWLEDGE AND SKILLS:
Impeccable customer service skills
Must be able to multi-task and prioritize well
Experience using ticketing system to track incidents. Service Now knowledge preferred.
Excellent writing and communication skills* Demonstrated problem-solving ability
Working Knowledge of current PC and mobile computing technology
Ability to give verbal instruction patiently to non-technical users
Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, - Desktop: Microsoft Office 2013, McAfee Enterprise anti-virus and - Microsoft Explorer 11 - OS: Microsoft Windows Win7, - 10, Linux, Apple iPad, iPhone - Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers - Protocols: TCP/IP, HTTP, Ethernet - Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM.
Equal Opportunity Employer/Disabled/Veterans
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:Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.Position: Client Service Analyst / Field ServicesDepartment: Desk ServiceSchedule: Full TimeJOB REQUIREMENTSEDUCATION:Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :Certification in A+ strongly preferred.ITIL Foundations certification strongly preferredEXPERIENCE:One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.KNOWLEDGE AND SKILLS:
Impeccable customer service skills
Must be able to multi-task and prioritize well
Experience using ticketing system to track incidents. Service Now knowledge preferred.
Excellent writing and communication skills* Demonstrated problem-solving ability
Working Knowledge of current PC and mobile computing technology
Ability to give verbal instruction patiently to non-technical users
Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, - Desktop: Microsoft Office 2013, McAfee Enterprise anti-virus and - Microsoft Explorer 11 - OS: Microsoft Windows Win7, - 10, Linux, Apple iPad, iPhone - Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers - Protocols: TCP/IP, HTTP, Ethernet - Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM.
Equal Opportunity Employer/Disabled/Veterans
#J-18808-Ljbffr