Technical Project Manager

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience. What does a Technical Project Manager do at Hogarth? The Content Management organization at Hogarth is responsible for publishing creative assets, experiences, and critical digital content to our client websites and other platforms across the globe. A Technical Program Manager reports to the Senior Manager, Interactive Content Management and works closely with both the Content Management organization and external teams to examine processes and systems in order to encourage standardization and identify potential for improvement, and ensure client interactive deliverables are completed accurately and on time. This includes ownership of the content management and publishing operations in support of our client’s product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system). Key responsibilities: Own the content management approach to workflow and toolsets Work with the CM and producer teams to identify gaps in workflow and toolsets Make recommendations for improvements to workflow and toolsets Work across functional stakeholder groups to define use cases, functional requirements, and enhancements for content management platforms. Manage builds of content management platforms, including testing and training other team members Act as a source of truth for the content management team with regards to process, workflow, systems, and tools Create documentation and training materials for assigned CMS and publishing platforms Work with the content management and developer teams to standardize page structures and agree upon project approaches Maintain complete understanding of complexities of CMS and other internal tools Troubleshoot system issues as a part of the first line of defense Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimization Represent content management in platform/workflow strategic initiatives, e.g. user acceptance testing, side projects to explore new workflows or tools. Own documentation initiatives for applicable projects, including creating new documentation, updating old documentation, organizing the team wiki, and disseminating that information to the team for both day-to-day and training needs Collaborate cross-functionally with internal and external teams Actively balance the work of monitoring and analyzing system issues, organizing and prioritizing feedback, documenting issues and solutions, making contributions to project work, and standardizing approach and best practices for the content management team in a fast-paced, ever-evolving work environment Requirements: 5+ years experience working on web production teams Mastery of Adobe Experience Manager or other CMS Experience with localization and managing content for a global audience, using a CMS Deep knowledge of how content management and other related system processes work Knowledge of HTML, XML, JSON, and enterprise CMS a plus Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel Experience in building out new or proprietary CMS Demonstrated success in business process improvement and re-engineering Proven ability to manage ambiguity effectively Experience creating and managing internal tools a plus Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment Flexible personality and schedule to deal with rapidly-changing, time-constrained launch schedules High degree of ownership and accountability Able to balance and prioritize multiple projects and assignments Highly detail-oriented, organized, and patient

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