Salesforce Administrator (IT System Administration - Journey)

Salary : $85,764.00 - $115,344.00 Annually Location : Thurston County - Olympia, WA Job Type: Project (limited duration) Remote Employment: Flexible/Hybrid Job Number: 2024-P4064-12178 Department: Liquor and Cannabis Board Division: Information Technology Services Opening Date: 11/05/2024 Description WSLCB Vision Safe communities for Washington State Mission Promote public safety, public health, and trust through fair administration, education, and enforcement of liquor, cannabis, tobacco and vapor laws This recruitment is open until filled. First review of applications will be November 20, 2024, please submit an application on or before November 19, 2024. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible. This position is currently eligible to telework. This position will be required to work in the office at least 1 day per week. This may change based on business needs. This project appointment is anticipated to last through June 30, 2027. Who we are The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement. Our commitment to DEIB The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB)in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network. Your opportunity at a glance The WSLCB Information Technology Services Division is announcing an exciting opportunity for Salesforce Administrator - ( IT System Administration - Journey ) at Olympia, WA . This project appointment is anticipated to last through June 30, 2027.This position reports to the LEEADS Systems Administrator in the WSLCB's Information Technology Services Division (ITSD). The position serves and complements the WSLCB's mission and goals by ensuring that critical business systems are designed, developed, secured, and maintained to support the execution of the agency's mission. The Salesforce Application team consists of the WSLCB's Salesforce and Azure application developers, system administrators and business analysts. In this role, you will be responsible for the administration, configuration, maintenance and minor development of Licensing, Education, Enforcement and Administrative Data Systems (LEEADS) Salesforce components and applications. You will plan and define the current and future enterprise licensing of Salesforce solutions, participate in design of multiple sub-applications for solutions and integrations. You will also coordinate, build, and document enhancements and maintenance of applications and all inter-system and inter-agency interactions with Salesforce. If you have an interest in performing Salesforce platform administration and configuration of custom Salesforce components, we encourage you to apply to be a part of the WLSCB team WSLCB provides a modern work environment and excellent benefits including: A comprehensive (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.) Paid (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees) Tuition reimbursement (courses taken with prior approval in order to further employee's career development with the WSLCB) Training and career development programs (including online courses and LinkedIn Learning) A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible) - confidential program created to promote the health, safety and well-being of public service employees Generous wellness program (we offer reimbursements for certain fitness related activities) Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia) Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work Free parking Duties Some of the duties you will perform are: Design, build, test, document, and train technical staff on high-performance, reusable, and reliable Salesforce components, modules, and applications using the most appropriate Salesforce automation tool (Visual flow, Lightning component, Apex code, etc.) and using best practices as well as business needs using Agile methodology. Build solutions using configuration, administration, and some custom development on the Salesforce platform. Adopt a configuration first approach in building Salesforce-based solutions using Service Cloud and other Salesforce Cloud offerings. Configure and develop custom objects, workflows, triggers, migration tools, SOQL and REST-based web services. Securely Integrate Service Cloud solution with other systems using integration tools supported by Salesforce. Analyze, define, and document requirements that translate customer needs into well architected Salesforce technology solutions that support the agency's strategic goals and best leverage Salesforce. Effectively mentor, train, coach, counsel, and motivate system administrators and other technical staff on the Salesforce platform to consistently achieve high performance and efficiency. Participate in the design and implementation of architectural application components, APIs and web services for re-usable components. Provide system analysis, consult, supervise, and support system failures of small to complex information systems and integrations independently. Plan, design, document, review, and administer configurations to create, enhance or fix application components. Coordinate with COTS and SaaS vendors, application administrators and technical staff on defining technical integration, logging, reporting and security requirements, implementations, upgrades, enhancements, and security patches. Research, write and propose enterprise application architecture and configuration standards based on industry best practices for design, configuration, and development on Salesforce. Ensure all components and features have been tested, verified, and approved in appropriate Salesforce sandbox environment. Participate in establish agency standard Salesforce administration tools and framework. Provide functional architecture strategy and guidance for all Salesforce rollouts. Ensure functional Salesforce life cycle architecture strategy, standards and guidance for all Salesforce rollouts are designed, documented, communicated, and updated on a regular basis. Qualifications Required Qualifications: Four (4) years of demonstrated experience as an application architect. AND Progressive experience and knowledge in following areas: Salesforce automation tools, e.g., Visual Flow, JSON, etc. Implementing system changes using Agile methodologies. Supporting and maintaining a Salesforce platform using a configuration first approach. SOQL, RESTful API based web services, and Service Cloud. Software Development Life Cycle standards and methodologies. Designing, implementing, and maintaining Salesforce systems within an enterprise architecture framework. Developing, designing, reviewing, and deploying configurations. Applying contract management principles to third-party vendor support/service agreements. Applying National Institute of Standards and Technology (NIST) security guidelines to daily operating activities. Preferred/Desired Qualifications: A Bachelor's degree or above from an accredited college or university in Data Science, Information Technology, Web Development, Computer Science, or related field. Working experience in, and demonstrable advanced-level knowledge and experience in .NET Framework, MVC, C#. Progressive experience in, and demonstrable advanced-level knowledge and experience in HTML5, CSS, JavaScript, Angular. Have 4 years of experience directly working with of the Salesforce product suite, including Sales, Service, Community, Marketing, Financial and Community Clouds, Public Sector Foundation. Current Salesforce Advance Administrator or Architect Certification. Recent experience in building Lightning applications and using Lightning Design System, Lightning Implementation(s). Experience with Git and Salesforce DX deployment life cycle. Working-level knowledge of Cloud Architecture and recent experience developing using PaaS, SaaS, IaaS with focus on scalability, security, and integration challenges. Supplemental Information HOW TO APPLY PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED. IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified: Completed online application. Current Resume. Letter of Interest describing how you meet the specific qualifications for the position. Three professional references to include a current or recent supervisor with email addresses and phone numbers. A resume will not substitute for completing the "work experience" section of the application. The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Other Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business. RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business. The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment. All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process. For questions about this recruitment, or to request reasonable accommodation in the application process, please email or call (360) 664.1720. For TTY service, please call the at 7-1-1 or 1-800-833-6384. More than Just a Paycheck Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 12-31-2022 01 Which of the following best describes your highest level of education with a major study in Data Science, Information Technology, Web Development, Computer Science, or related field? Associate's Degree Bachelor's Degree Master's Degree or higher None of the above statements apply 02 Please list your degree(s) and major(s) of study. 03 Which of the following statement best describes your demonstrated professional experience as an application architect? I have at least 1 years of experience I have at least 2 years of experience I have at least 3 years of experience I have at least 4 years of experience None of the above statements apply 04 In support of the question 3 above, describe your experience as it relates to this position. Be specific as to name(s), date(s) of employment, titles/roles, and specific duties performed. If you do not have this experience, please indicate N/A. "See Resume" will be considered an incomplete answer. 05 Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status or F1 OPT etc.)? WSLCB is not an E-Verify agency. Yes No 06 SELECT ALL THAT APPLY: I have progressive experience in the following: Salesforce automation tools, e.g., Visual Flow, JSON, etc. Implementing system changes using Agile methodologies. Supporting and maintaining a Salesforce platform using a configuration first approach. SOQL, RESTful API based web services, and Service Cloud. Software Development Life Cycle standards and methodologies. Designing, implementing, and maintaining Salesforce systems within an enterprise architecture framework. Developing, designing, reviewing, and deploying configurations. Applying contract management principles to third-party vendor support/service agreements. Applying National Institute of Standards and Technology (NIST) security guidelines to daily operating activities. None of the above statements apply. 07 SELECT ALL THAT APPLY: I have the following qualifications: Working experience in, and demonstrable advanced-level knowledge and experience in .NET Framework, MVC, C#. Progressive experience in, and demonstrable advanced-level knowledge and experience in HTML5, CSS, JavaScript, Angular. 4 years of experience directly working with of the Salesforce product suite, including Sales, Service, Community, Marketing, Financial and Community Clouds, Public Sector Foundation. Recent experience in building Lightning applications and using Lightning Design System, Lightning Implementation(s). Experience with Git and Salesforce DX deployment life cycle. Working-level knowledge of Cloud Architecture and recent experience developing using PaaS, SaaS, IaaS with focus on scalability, security and integration challenges. Current Salesforce Advance Administrator or Architect Certification None of the above statements apply. 08 Are you a current WLSCB employee? Yes No 09 How did you learn about this job posting? Careers.wa.gov WSLCB website WorkSource indeed Monster.com Handshake GovernmentJobs.com LinkedIn Referred by a WSLCB employee Veterans related job board Family Member or friend 10 If you selected "Referred by a WSLCB employee", please list the name of the employee. If this does not apply, type N/A. Required Question