IT Systems Administrator - Journey (Non-Permanent)

Salary : $85,764.00 - $115,344.00 Annually Location : Thurston County - Olympia, WA Job Type: Full Time - Non-Permanent Job Number: 2024-10518 Department: Dept. of Agriculture Division: Administrative Services - Information Technology Opening Date: 09/18/2024 Description AGRICULTURE - A Cornerstone of Washington's Economy The Washington State Department of Agriculture has been serving the state for more than 100 years. Through service, regulation, and advocacy, we keep agriculture viable and vital in Washington State, while protecting consumers, public health, and the environment. We work extensively with farmers and ranchers, but our responsibilities - from ensuring food safety to environmental protection - touch the lives of millions of people locally, nationally, and abroad. The agency includes 780 employees approximately and grows close to 1,000 employees at the peak of seasonal work. To learn more and view additional openings, please visit our Employment Page. Information Technology's mission is to continually enhance our services to agency divisions, WSDA employees and ultimately the stakeholders of Washington while providing core IT services, network connectivity and software solutions in the most efficient and effective manner possible. We achieve our mission by identifying and resolving business challenges through the deployment of efficient software solutions, a secure and reliable network, and a Centralized Service Desk focusing on always delivering excellent customer service. The IT Systems Administrat or works within the Information Technology Office providing full scope IT services to all staff and resides under the Administrative Services Division. This position administers and troubleshoots current technology assets and processes for the entire agency throughout the state, which includes 20 remote sites. This position manages, configures, and deploys new or emerging technologies, with a focus on cloud services, manages virtual servers within the State Data Center, desktop applications, mobile and remote work platforms, automated processes, infrastructure capacity planning, assists with implementation of system metrics indicating the health and performance of infrastructure components and systems, advises IT leadership regarding technical infrastructure changes, and helps to ensure best IT practices align with business objectives. Position and Salary Information WSDA is recruiting for a full-time non-permanent IT Systems Administrator position within the Administrative Services Division. This position is eligible for a flexible/hybrid schedule and will need to report to the WSDA Headquarter Office located in Olympia, Washington. This position is non-represented. Duties Some of what you'll do: Designs, installs, and configures server customization based on agency needs within a Hyper-V environment. Provision storage and manages the agency's clustered environment within the State Data Center. Provides administration, maintenance support, and upgrades to Microsoft Endpoint Configuration Manager for servers and workstations. Manages software deployments, patch remediation and compliance, hardware, and software inventory for the agency. Develops and implements standards and procedures pertaining to enterprise-wide services such as Active Directory and print & file services. Contributes to the development of business plans, decision packages, and acquisition strategy for Department of Agriculture Systems & Infrastructure section. Develops reliable automation efficiencies and monitoring, using Orchestrator, ActionHub and an IT ticketing system. Creates and maintains technical documentation of procedures, processes, and service requirements. Veeam backups manager to essential servers and desktop systems. Provides agency wide application assistance as needed. Collaborates throughout the agency to develop business plans, requirements, and strategy. Hybrid Cloud \ On-Premises Active Directory Administrator: responsible for creating, configuring, and administering user, group, and computer objects as needed. Serves in a backup role to configure and administer M365 services, to include Exchange Online. Advises agency leaders on the integration of new cloud technologies with existing technologies for various IT projects. Develops reliable automation efficiencies utilizing on-premises and cloud services as needed. Contributes to developing technology roadmaps and release plans for enterprise projects including the migration to cloud-based technologies. Creates and restores agency backups for critical servers from a cloud services provider. Serves in a backup role for training agency employees on the use of M365 services to assist them with migrating manual processes to automated processes. Designs virtual server and desktop solutions utilizing both cloud and on-premises resources such as Microsoft Azure, Hvper-V, and Citrix. Contributes with the planning and implementation of enterprise services disaster recovery and resiliency processes and procedures by creating documentation and implementing processes designed to avoid or minimize service downtime during and after departmental, local, area, or regional emergencies and disasters. Qualifications Who should apply? Professionals with: Associate degree in computer science or related field of study or equivalent education/work experience may substitute for degree. AND (The following qualifications can be gained through work experience concurrently): 3 years of experience of demonstrated skills and ability to identify, troubleshoot and resolve complicated systems and applications. 3 years of experience supporting a Microsoft Windows system LAN architecture. 3 years of experience of demonstrated skills and abilities necessary to install and configures Windows server operating systems. 3 years of experience managing/maintaining Enterprise systems including use of Microsoft Endpoint Configuration Manager (formerly known as SCCM). 2 years of experience with PowerShell scripting. 1 year of experience managing/maintaining M365 services. Must be able to function as part of a team, build rapport, and provide excellent customer service. Desired Qualifications 2 years of IT Project Management experience. 2 years of experience with configuring endpoint devices in a remote environment. Windows Server Certifications, LANDesk certifications, Citrix certifications, Azure certifications, or M365 certifications. Supplemental Information Employee Benefits A healthy work/life balance, which may include flexible work schedules, and teleworking. WSDA provides an excellent benefits package beyond traditional benefits. State employment offers Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave; click here for more information. 12 paid Holidays & Vacation and Leave Accruals. All Personal Protective Equipment (PPE) required will be provided by the agency. How to apply: You must complete your careers.wa.gov profile and answer the supplemental questions. In addition to completing the online application, and supplemental questions applicants must attach the following documents to their profile to be considered for this position: • A resume detailing experience and education • A cover letter describing how you meet the specific qualifications for this position • Three professional references By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. Applications with comments "see attachments" will be considered incomplete. If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or email supportneogov.com. The initial screening will be solely based on the contents and completeness of your application and the materials submitted. All information may be verified, and documentation may be required. Applications received via e-mail will not be accepted in lieu of applying through the state's on-line recruitment system. WSDA uses a I-9 form to determine Employment Eligibility and Verification, once hired. This document is the authorization of an individual's ability to be hired for employment within the United States. Applicants must be eligible to work in the United States. Equity at WSDA The Department of Agriculture recognizes, appreciates, supports, embraces, and respects all cultural identities and backgrounds while we collaborate in authentic ways. We hire amazing people that share in the commitment to our Pro-Equity Anti-Racist (PEAR) strategic plan, our Healthy Environment for All (HEAL) Act implementation plan, and our unique needs and desires for belonging, respect, and inclusion. We value the growth and development of our team members by providing equitable access to resources and opportunities for continuous learning, improvement, and advancement. We strive to hire, cultivate, and retain a productive and dedicated workforce that reflects the communities we serve while we are committed to a workplace that celebrates our differences and supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Contact Us Should you have any questions regarding this position or the online application, contact the Human Resource Office at Recruitmentagr.wa.gov. Prior to a new appointment into the Department of Agriculture, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for up to six months. Veteran's Preference: Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here. Persons with a disability, who need assistance with their application or need this announcement in an alternative format, may call 664-1960 or toll free (877) 664-1960. TTY users should first call 711 to access the Washington Relay Service. For more information about the Washington State Department of Agriculture, visit us at www.agr.wa.gov. More than Just a Paycheck Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 12-31-2022 01 Please let us know where you learned about this job opportunity. 02 To be considered for this position you must attach a resume, cover letter, and three professional references. Have you attached or included these documents to your application? Yes No 03 Do you hold an associate degree in computer science or related field of study or equivalent education/work experience? Yes No 04 Do you have 3 years of experience of demonstrated skills and ability to identify, troubleshoot, and resolve complicated systems and application issues? Yes No 05 Briefly describe your experience identifying, troubleshooting, and resolving complicated systems and application issues, and which position you held. If this does not apply, please type "N/A" in the box below. 06 Do you have 3 years experience supporting a Microsoft Windows LAN architecture system? Yes No 07 Describe your experience supporting a Microsoft Windows LAN architecture system in multiple locations? If this does not apply, please type "N/A" in the box below. 08 Do you have 3 years experience of demonstrated skills and abilities necessary to install and configures Windows server operating system? Yes No 09 Do you have 3 years of experience managing/maintaining Enterprise systems including use of Microsoft Endpoint Configuration Manager (formerly known as SCCM)? Yes No 10 Do you have 2 years of experience with PowerShell scripting? Yes No 11 Do you have 1 year of experience managing/maintaining M365 services? Yes No 12 Are you able to function as part of a team, build rapport, and provide excellent customer service? Yes No Required Question